Kumamoto Washington Hotel Plaza

Kumamoto Washington Hotel Plaza Reviews

Kumamoto Washington Hotel Plaza

2 Chome-3-10 Shimotori, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0807, JapanSee Hotel Details
Kumamoto Washington Hotel Plaza
Kumamoto Washington Hotel PlazaKumamoto Washington Hotel PlazaKumamoto Washington Hotel Plaza
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Reviews from Real Guests

8.9/10
Very good
95 reviews
Verified reviews
Location8.7
Amenities8.7
Service9.1
Cleanliness9.0
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All reviews(95)
Positive reviews(92)
Reviews with photos/video(30)
Clean and tidy(23)
Awesome rooms(23)
Convenient for shopping(19)
Near shopping area(18)
Great service(15)
Awesome stay(12)
Relaxing hot springs(10)
Delicious breakfast(7)
Negative reviews(3)
Guest User
Semi Double Room Non Smoking
Date of stay: Oct 2025
Couple
14 reviews
9.0/10
Great
Posted on Nov 27, 2025
The location is nice, close to the castle. It was nice to visit onsen in the hotel and try curry with horse meat in the evening. The breakfast was good too - buffet. The room was comfortable and clean. But the bed was sooo extremely small for 2 people. We are exhausted and could not normally sleep. I don’t know why the sell such small beds in rooms for 2. This was only but very big disadvantage. I guess if you are alone it is perfect.
Response from Property: Thank you for staying at Kumamoto Washington Hotel Plaza. We also appreciate your review. Our hotel underwent a complete renovation last August. All of our staff will continue to work hard to ensure your continued satisfaction. We look forward to your next visit.Kumamoto Washington Hotel PlazaAssistant Manager
Guest User
Single Room Non Smoking
Date of stay: Sep 2025
Solo traveller
1 reviews
4.0/10
Posted on Oct 26, 2025
There were 3 staffs at front desk, but no speaks English. Hotel size is big, but not trained for foreig customer. My room was 4th floor and it has very tiny open window. Furthermore, it faces other room directly. These kind of building design shall be blamed in local area. (If it is inTokyo, I could understand) At 3 am I was awaked by water dropping sound. There is rain drain coming from roof to 3f floor and it made noise during whole night. (It was not rained)
Response from Property: この度は、熊本ワシントンホテルプラザをご利用いただき、ありがとうございました。英語が苦手なスタッフばかりで、ご迷惑をおかけし申し訳ありません。窓に関しては、熊本市の中心街に位置しており、ビルがすぐ隣に接しています。またのご利用をお待ちしています。
ヨシエさん
Date of stay: Jul 2025
Couple
4 reviews
8.5/10
Very good
Posted on Aug 18, 2025
I traveled around Kumamoto Prefecture by car. The hotel offered excellent parking facilities, and the staff were incredibly friendly, providing useful local information. From check-in to check-out, the front desk handled everything smoothly and courteously, making it a truly dependable hotel. Our room was spacious and comfortable. While the view from the window wasn't anything special, the quality of the hotel's services more than made up for it. The complimentary drink service after using the hot spring and the curry rice were absolutely perfect. This is definitely a place I'd love to revisit.
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Response from Property: Thank you very much for using Kumamoto Washington Hotel Plaza. We will share your review with all staff and strive to create a facility that is loved by our guests. We look forward to seeing you again. Manager, Kumamoto Washington Hotel Plaza
Guest User
Date of stay: Jul 2025
Travelling with friends
9 reviews
10/10
Outstanding
Posted on Aug 12, 2025
The location was excellent, and the staff were incredibly friendly and helpful. When heavy rain made it difficult to find transportation to the hotel, the staff went above and beyond to assist me, and I finally managed to arrive. The bath facilities were also excellent, and the room was surprisingly spacious for a Japanese hotel. Overall, I was extremely satisfied.
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Response from Property: Thank you very much for using Kumamoto Washington Hotel Plaza. We would also like to express our sincere gratitude for the kind words you shared with our staff. We will share your feedback with all our staff and will continue to work hard to create a facility that is loved by our guests. We look forward to seeing you again. Kumamoto Washington Hotel Plaza Manager Takashima Keishiro
Jiafufenglin
Single Room Non Smoking
Date of stay: May 2025
Travelling with friends
20 reviews
10/10
Outstanding
Posted on Jun 18, 2025
The hotel is a 10-15 minute walk from Kumamoto Sakuramachi Station. It's conveniently situated near a bustling shopping street, with numerous restaurants and convenience stores in the vicinity. The rooms are equipped with modern facilities, including a small sofa and a dining table. A taxi to Kumamoto Castle costs about 900 JPY. The hotel's prime location makes it incredibly convenient for shopping, sightseeing, and dining.
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6/9
Response from Property: Thank you very much for visiting Kumamoto Washington Hotel Plaza. Thank you for taking the time to leave a review of our hotel. Our hotel is conveniently located near the downtown area and the shopping arcade. We look forward to your next visit. Kumamoto Washington Hotel Plaza Manager
Guest User
Single Room Non Smoking
Date of stay: May 2025
Solo traveller
71 reviews
8.0/10
Very good
Posted on Jun 18, 2025
Location was near to the walking street, there’s car park nearby. There ‘s also a coffee nearby
Response from Property: この度は熊本ワシントンホテルプラザにご来館いただきまして、誠にありがとうございました。当館へのご評価をご記載くださり、感謝申し上げます。駐車場は、契約駐車場も含めて、多数ございます。また、繁華街にも近く、近隣には、コーヒーショップも複数店舗ございます。みなさまのまたのご来館を、心からお待ちしております。熊本ワシントンホテルプラザ支配人
Guest User
Date of stay: Oct 2025
Travelling with friends
4 reviews
9.0/10
Great
Posted on Nov 21, 2025
Have to take tram from kumamoto station to the hotel. The room is nice and clean. There is also.an onsen which is great. The hotel is situated in a lively neighbourhood whereby there are a lot of restaurants. The place became very lively at night.
Response from Property: Thank you for staying at Kumamoto Washington Hotel Plaza. We also appreciate your review. Our hotel underwent a complete renovation last August. We look forward to your next visit.From the Hotel Manager
Guest User
Semi Double Room Non Smoking
Date of stay: Apr 2025
Family
16 reviews
9.5/10
Amazing
Posted on May 29, 2025
The hotel is nice and cosy. We enjoyed the onsen facilities and also get to try the horse curry provided by the hotel in the evening. Nice experience.
Response from Property: この度は熊本ワシントンホテルプラザへご来館いただきまして、誠にありがとうございます。また、大変良いご評価をいただきまして嬉しい限りです。昨年8月にリニューアルオープンしました。新たに大浴場も完備しております。又、21:30~23:00までお夜食無料サービスの「お夜食馬カレー」もご用意しております。今後も引き続き、より良いサービスをお届けできるよう精進してまいります。またのご来館を心よりお待ちしております。熊本ワシントンホテルプラザ支配人 高島 敬四郎
HAHAHOJUNG
Single Room Non Smoking
Date of stay: Aug 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Sep 4, 2025
I stayed at this hotel in April this year, and it was so good that when I started planning my current trip to Kumamoto, I immediately decided to book it again. Everything – the facilities, location, and price – was fantastic. If I return to Kumamoto, I'll definitely choose this hotel again.
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Response from Property: Thank you very much for visiting Kumamoto Washington Hotel Plaza. We are also very pleased to receive such a positive review. We reopened after renovations in August last year, and now have a large public bath. We will continue to work hard to provide even better service. We look forward to seeing you again. Kumamoto Washington Hotel Plaza Manager Takashima Keishiro
Guest User
Single Room Smoking
Date of stay: Jul 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Sep 5, 2025
I've stayed at the Washington Hotel on both of my visits to Kumamoto. Its location is perfect for exploring the city center and conveniently reaching nearby tourist attractions. Additionally, it's very close to Sakuramachi Terminal. Both the cleanliness and the staff's exceptional hospitality were highly impressive.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Kumamoto Washington Hotel Plaza. We are also very pleased to receive such a positive review. We reopened after renovations in August last year. We now have a large public bath. We would also like to express our sincere gratitude for your review of our staff. We will continue to work hard to provide even better service in the future. We look forward to seeing you again. Takashima Keishiro, Manager, Kumamoto Washington Hotel Plaza
1860312****
Single Room Non Smoking
Date of stay: Jul 2025
Solo traveller
10 reviews
9.0/10
Great
Posted on Aug 17, 2025
The hotel's location is absolutely superb, right on a lively shopping street! This does mean it can be a bit noisy, especially at night with loud cars cruising by. Make sure to choose a room away from the street.
Original TextTranslated by Google
Response from Property: Thank you very much for using Kumamoto Washington Hotel Plaza. We will share your review with all staff and strive to create a facility that is loved by our guests. We look forward to seeing you again. Manager, Kumamoto Washington Hotel Plaza
Guest User
Single Room Non Smoking
Date of stay: Jul 2025
Solo traveller
3 reviews
6.0/10
Posted on Aug 11, 2025
The rooms and the public bath were clean. However, the breakfast buffet was a big disappointment. We were informed that breakfast was served until 9:30 AM (with the buffet closing at 10:00 AM). However, when we arrived around 8:50 AM, about half of the items were already empty. Despite having 3-4 staff members present, they frequently replenished plates and utensils, but no food items were refilled at all. I also felt that the initial selection of dishes was quite limited, which made the buffet seem even more meager. Most of the dishes I had wanted to try were already gone. There were only two pieces of one type of bread left. For dessert, just a single small bowl of canned fruit and one yogurt remained. It made me wonder what other options there might have been earlier. I paid an extra ¥1,500 for this breakfast, but in hindsight, I should have just gone to the nearby Sukesan Udon instead.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Kumamoto Washington Hotel Plaza the other day. We are very sorry that the breakfast did not meet your expectations. We will share your feedback with all staff and make improvements to the timing and quantity of food replenishment. Thank you for your valuable feedback. We will continue to strive to create a facility where our guests can have an even more comfortable stay. Thank you for your valuable feedback. Takashima Keishiro, Manager, Kumamoto Washington Hotel Plaza
Guest User
Single Room Non Smoking
Date of stay: Mar 2025
Solo traveller
1 reviews
10/10
Outstanding
Posted on Apr 14, 2025
Even for a single room, it was surprisingly spacious, larger than many standard rooms. It features a fantastic public bath, and the location is excellent for sightseeing. With complimentary curry, ice cream bars, and yogurt, it was simply the best!
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Kumamoto Washington Hotel Plaza. We are also very pleased to receive such a positive review. We reopened after renovations in August last year. We now have a large public bath. We also offer free ice cream and lactic acid bacteria drinks after your bath, as well as a free late-night snack of horse curry from 9:30pm to 11pm. All of our employees and staff will continue to work hard to provide even better service to our customers. We look forward to seeing you again. Takashima Keishiro, Manager, Kumamoto Washington Hotel Plaza
Guest User
Single Room Non Smoking
Date of stay: Feb 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Apr 1, 2025
The location is incredibly convenient, being very close to both the main arcade and Sakuramachi Terminal. It's spotless, and fresh towels and lounge wear are provided daily. While not large, the room was perfectly adequate and featured a big window. A selection of amenities is available for guests to pick up from the first floor. Guests can also choose from three types of pillows. The front desk staff are exceptionally friendly. There's a public bath that is consistently kept very clean.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Kumamoto Washington Hotel Plaza. We are very happy to receive such a positive review. We would also like to express our sincere gratitude for the kind words you shared with our staff. We will continue to work hard to provide even better service in the future. We look forward to seeing you again. Kumamoto Washington Hotel Plaza Manager Takashima Keishiro
Anonymous User
Date of stay: Aug 2025
Travelling with friends
34 reviews
10/10
Outstanding
Posted on Sep 12, 2025
Had a good trip with friends.
Original TextTranslated by Google
Response from Property: この度は、熊本ワシントンホテルプラザをご利用いただき、ありがとうございました。口コミ投稿も御礼申し上げます。お客様のまたのご利用を、スタッフ一同お待ちしております。熊本ワシントンホテルプラザ 副支配人 森永裕一