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I was staying here as my friend suggested me this hotel to stay during my trip to a wedding ceremony at Kulai. I'm surprised that the lobby have quite refreshing smell with good ambience. This trip to Kulai and staying in this hotel totally blows my mind. -Each floor have water dispenser just in case 2 bottles in room weren't sufficient enough for those who are drink a lot. -They have complimentary chips and chocolate wafer, black coffee and tea with creamer. I wasn't expected that all rooms have mini bar in it and safety box -They provided praying mat for guest with kiblat in room, which is quite thoughtful and Muslim Friendly. -Curtains are fully blacked out. Bed are super duper comfy with 4 big fluffy pillows ! Had a great sleep during my solo trip -Iron with iron board are provided as well with hairdryer in bathroom. -They've amenities kits such as Shampoo, Shower Gel, Comb, toothbrushes and toothpaste,cotton bud and cotton pad, Shaving kit,and sanitary bag. Which surprise me as well because other 3 star hotel that i'ved stay most of it only prepared shower gel and shampoo and toothbrushes. -Breakfast buffet was amazing with adequate choices which is not just nasi goreng,mee goreng,fried chicken, egg ,nasi lemak just like 3 stars other hotels. I was told by receptionist that the buffet menu are different everyday. I've enjoyed their Salted Egg fried rice and KungPao Chicken. Their kuih muih and some sliced cake as desserts are amazing too but too sweet for me as I didnt have sweet tooth. -It was safe at night as there are security at the entrance and I saw notice in lift that the door locked starting 8:00pm. Only those guest with room card are able to enter. Another bonus : - Many eateries nearby with Aeon Mall just around 3-5 minutes walking distance. Have many banks nearby withing 5-10 minutes walking distance. -Can get Grab and Foodpanda easily. But Foodpanda are unable to send food to our room for safety purpose. They only can wait for us in the lobby. Although it is quite pricey depends on individual budget, but for the breakfast included are worthy. Downside is that hard to find parking space as it is a shop lot hotel. Only 1 washroom in lobby. Too many mirrors

Pros: Lobby is good staff is friendly Cons: bathroom has no shower curtain, every time you take a shower, the whole bathroom floor is wet, I think it is a safety issue for elders and toddlers... sheets and pillowcases have a lot of stains. I asked them to change twice. Location: Not bad, because it is very close to the airport and the Japanese concession hall... Others: wifi is very slow, the air conditioner is hanging on the wall, the air conditioner in my room I called the staff to fix it twice. But this is not a big problem, except that the bathroom is a floor problem... Hygiene needs to be improved.

We were looking for a hotel that is near to the airport. Booked there deluxe king and saw the review regarding about the noise pollution. We decided to proceed anyway but however it was unbearable as our flight is 7am and we have to check out by 5am. Though just a short hours layover, I'd hope management will take this feedback importantly. There's no amenities such as toothbrush (which is very important). you get what you pay!

So far okay with that price, since my room is just RM 130 ±. Just due to the room being near the main road, the sound is kinda loud when vehicles are passing by. The windows have zero soundproof systems, can hear the sound clearly.

The Receptionist is friendly and helpful when checking in to the Hotel, however, when I enter the room, I'm disappointed in the cleanliness of the room. I saw coffee stain the moment I open the door. I suspect the housekeeper who cleans the room on that day drank coffee in the room while cleaning the room and accidentally spilled the coffee on the floor without notice. I immediately walk to the reception and bring up this issue to the receptionist. They quickly take a mop and mop it and apologize. I was kind of disappointed with the cleanliness of this hotel. Immediately It makes me feel like are the bed and pillow clean? did the housekeeper actually sleep on it? I'm also a hotelier and work in this industry for more than 7 years, I know this is not a 5-star hotel I shouldn't expect much but basic standard of cleanliness are required in every hotel no matter what star of the hotel you are running. This is all about Hygiene. i think the hotel needs to provide training to their Housekeeping department and take this issue seriously to avoid this incident to happen again. I was expecting to get at least an upgrade or a complimentary for that night but they just apologize and walk away. To be frank with the full price for this service, I will not appreciate that.

City Star Hotel Kulai: A satisfying stay in Kulai, Johor. The rooms are comfortable and clean, with good furniture. Friendly staff and good customer service. Strategic location close to the city center and amenities. Fast Wi-Fi and delicious breakfast. A pleasant experience and recommended to travelers looking for affordable accommodation in Kulai.

The hotel is ok, close to the shops, the price is okay, close to Senai, the counter is friendly, the cleanliness needs to be improved

Hotel was easy to locate and service staff were polite and helpful. Room was clean and bright. There's the IOI mall just diagonally opposite the hotel which was great. The Aeon mall is about 5 minutes drive away too.

2 night stayed in this hotel, quite old hotel but well maintained, the staffs were friendly, room cleanliness was good and comfortable. The location is just nice, very close to my favorite eatery such as Nasi Lemak Wak Kentut, 21 Corner cafe, Hakka Leicha and etc.

Very fast and hassle free during the check in and check out. Friendly and courteous staff at the reception. Free parking is just in front of the hotel. The family room that we booked is quite big and in good condition. The only issue is that the family room is located at level 3 while the lift goes up until level 2 only, so we had to take the staircase to level 3. Recommended for family and couples!