Puteri Wing - Riverside Majestic Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Riverside Majestic Hotel Puteri Wing and for taking the time to share your recent experience with us.We are truly delighted to hear that you had an excellent stay and enjoyed the comfort and cleanliness of your room, as well as the warm and attentive service provided by our team. Your kind words are greatly appreciated and serve as wonderful encouragement for all of us.It is especially rewarding to know that your dining experience at Puteri Lounge was one of the highlights of your visit. We are pleased that you enjoyed the braised beef short ribs with mashed potatoes and vegetables, and that the meal together with a hot cup of coffee made your evening even more enjoyable. Your compliments will certainly be shared with our Culinary and Service teams.Thank you as well for your recommendation and for choosing to stay with us during your visit to Kuching. We truly value your support and are delighted that we could contribute to a relaxing and memorable experience.We look forward to the pleasure of welcoming you back to Riverside Majestic Hotel Puteri Wing in the near future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Woshijuedifanji,Thank you for choosing to stay at Riverside Majestic Hotel Puteri Wing and for taking the time to share your recent experience with us.We sincerely regret to learn that your stay did not meet your expectations, particularly regarding the service responsiveness, room amenities, and breakfast experience. Please accept our heartfelt apologies for the inconvenience caused by the delay in delivering the hairdryer and the difficulty you encountered when trying to reach our front desk team. This is certainly not the level of service we strive to provide to our valued guests.We also appreciate your feedback regarding the condition of our facilities and breakfast selection. Your comments have been shared with the respective departments for immediate review and improvement, as we continuously work towards enhancing our guest experience.Thank you once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a much more pleasant and improved stay experience.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear NIK MOHAMAD SYAZNE,Thank you for staying at Riverside Majestic Hotel Puteri Wing and for taking the time to share your feedback with us.We are truly pleased to learn that you had an enjoyable stay and that our team’s attentive and courteous service left a positive impression. It is especially rewarding to know that you continue to choose us whenever you visit Kuching and that you enjoyed the cozy room, comfortable bed and pillows, excellent shower pressure, and our strategic location.Creating meaningful and comfortable guest experiences is our priority, and your kind comments are a valued affirmation of our efforts.We are equally glad that you appreciated the scenic river views from the Puteri Wing—a signature highlight of our location.Thank you once again for making us your preferred choice in Kuching. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Valued Guest,Thank you for staying at Riverside Majestic Hotel Puteri Wing and for taking the time to share your feedback with us.We are delighted to learn that you enjoyed the beautiful view from your room and found the accommodations clean and comfortable throughout your stay. Your positive comments are greatly appreciated and serve as encouragement for our team to continue providing a pleasant and memorable experience for all our guests.We sincerely value your support and look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our reliable WiFi and found our location strategic and convenient while staying in Kuching.It’s also great to know that you experienced a smooth check-in process and found our luggage storage service helpful. Providing a seamless and comfortable stay for our guests is always our priority.We truly appreciate your kind words and look forward to welcoming you back again in the future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel – Puteri Wing

Response from Property: Dear wangamy,Thank you for your kind feedback.We are delighted to hear that you enjoyed our central location in the heart of the city. It is wonderful to know that being close to the bustling city centre made your stay more convenient and enjoyable.Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel - Puteri Wing

Response from Property: Dear teashaaaaa,Thank you so much for sharing such a lovely and heartwarming review.We are truly delighted to hear that you chose to celebrate your birthday with us at the Puteri Wing. It brings us so much joy to know that the little birthday surprise made you feel appreciated and added a special touch to your day.We’re also happy to hear that you enjoyed the breakfast and had a pleasant dining experience during your stay. Your kind words truly mean a lot to our team.It’s especially wonderful to know that you enjoyed your time with us and are already planning to return with your husband. We would be truly honoured to welcome both of you back for another memorable stay.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel – Puteri Wing

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the spaciousness of the room and our convenient location.We also appreciate your comments regarding housekeeping. Your feedback has been noted and will be reviewed as part of our ongoing efforts to improve the guest experience.Thank you again for your feedback, and we hope to welcome you back in the future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback.We are delighted to know that you had an amazing stay with us. Your kind words are truly appreciated and serve as great encouragement for our team to continue providing memorable experiences for all our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another amazing stay in the future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel - Puteri Wing

Response from Property: Dear Yanaraimi,Thank you for choosing to stay at Riverside Majestic Hotel Puteri Wing and for taking the time to share such a wonderful review of your recent experience with us.We are truly delighted to hear that you had a pleasant and comfortable stay, and that the view from your room was the highlight of your visit. It is especially rewarding to know that our strategic location, just a short walk from the Kuching Waterfront, made it easy and enjoyable for you to explore the surrounding attractions, cafés, and local spots. The relaxing evening atmosphere you described is indeed one of the charms we are proud to share with our guests.Your kind recommendation means a great deal to us, and we are grateful for your thoughtful words. It is always our aim to provide both comfort and convenience, and we are so pleased that this contributed positively to your overall experience.We truly appreciate your support and look forward to the pleasure of welcoming you back to Riverside Majestic Hotel Puteri Wing for another memorable stay in the near future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are delighted to hear that you were pleased with our prompt service and found your room clean and comfortable. It is wonderful to know that these aspects contributed to an enjoyable stay.We also appreciate your comments regarding the pillows. Guest feedback is valuable to us, and we will take your suggestion into consideration as we continue to enhance our guests' comfort.Thank you once again for your kind feedback. We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel - Puteri Wing

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are truly pleased to hear that you enjoyed our convenient and easily accessible location. It is also wonderful to know that the river view added to your overall experience—many of our guests find it a relaxing highlight of their stay.Your kind words are greatly appreciated and motivate our team to continue providing a pleasant and comfortable environment for all our guests.We look forward to welcoming you back again for another enjoyable stay in the near future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Dylon1911,Thank you so much for your wonderful feedback and recommendation.We are delighted to hear that you had such an enjoyable stay with us. It is great to know that you found your room spacious, clean, and comfortable, and that our riverside location and beautiful surroundings added to your overall experience.We are also pleased that our team made a positive impression with their friendly service. Your kind words are truly appreciated and will serve as great encouragement to our staff.Thank you once again for choosing to stay with us. We are thrilled that your experience was a pleasant one, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing

Response from Property: Dear Aida Liza Alias,Thank you so much for your kind and continued support.We are truly delighted to hear that you always enjoy staying with us and that Puteri Wing remains your preferred choice whenever you travel to Kuching. It means a great deal to us to know that our hotel has become your trusted place to stay.Your loyalty and kind words truly motivate our team to continue delivering warm hospitality and comfortable experiences for all our guests.We sincerely look forward to welcoming you back again on your next visit to Kuching.Warm regards,Kenneth PerreauGeneral ManagerRiverside Majestic Hotel Puteri Wing