68 Jalan Tun Abang Haji Openg, Kuching, Sarawak 93000, MalaysiaSee Hotel Details
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1 night
Reviews from Real Guests
9.5/10
Amazing
356 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.7
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(356)
Positive reviews(352)
Reviews with photos/video(119)
Delicious breakfast(36)
Convenient for shopping(32)
Clean pool(19)
Great swimming pool(19)
Located in the city centre(17)
Has facilities for children(8)
Family activities available(8)
Fantastic river view(5)
Negative reviews(4)
Sel&Gil
Deluxe Family Room with Compound View
Date of stay: May 2026
Family
3 reviews
10/10
Outstanding
Posted on Jun 14, 2026
The hotel is clean, room is big and the breakfast was so good with plenty of choices. The staff is friendly and polite with pleasant service.The mall just downstairs and easy access. One of the best hotel in town and definitely will come back.
Guest User
Deluxe Family Room with Compound View
Date of stay: May 2026
Family
6 reviews
10/10
Outstanding
Posted on Jun 12, 2026
Great family-friendly hotel. Big clean rooms, friendly staff, and kids loved the pool. Location is convenient. Made our family holiday stress-free. Would stay again.
Response from Property: Dear Valued Guest,Thank you for choosing us for your family holiday! We are thrilled to hear that you had a wonderful, stress-free stay with us.It is fantastic to know that our spacious, clean rooms and friendly team made a great impression, and that the kids had a wonderful time at the pool. Providing a seamless and enjoyable experience for families is always our priority, and we are glad our convenient location added to your ease.Thank you for your lovely feedback and recommendation. We look forward to welcoming you and your family back for another memorable staycation soon!Kind regards,SereneMarCom Manager
ttvoon
Deluxe Family Room with Compound View
Date of stay: Apr 2026
Family
31 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Highly recommended hotel to stay for vacation. Free parking space at Plaza Merdeka basement for your own vehicle. Walking distance to waterfront, plaza Merdeka and old street. Food and beverages in hotel are quite pricey, but can try food at coffee shop and restaurant nearby.
Response from Property: Dear ttvoon,Thank you for your high recommendation and for highlighting the convenience of our location.We are pleased that you found the walking distance to the Waterfront, Plaza Merdeka, and the historic old streets helpful for your vacation, and that our parking arrangements at the basement provided ease for your travels.We also appreciate your honest perspective regarding our in-house dining. While we strive to offer a premium culinary experience, we are fortunate to be surrounded by such a vibrant local food scene, and we are glad you were able to explore the nearby coffee shops and restaurants as well.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit soon.Kind regards,SereneMarCom Manager
Satisfied guest
Deluxe Twin Room With Compound View
Date of stay: Apr 2026
Business traveller
63 reviews
10/10
Outstanding
Posted on May 22, 2026
The Waterfront Hotel is very convenient to stay. The famous Sarawak river is just a doorstep away. The hotel is new and clean. Room is spacious and have lots of amenities to enjoy. Breakfast is so delicious. Highly recommended to stay in Kuching.
Response from Property: Dear Valued Guest,Thank you so much for your high recommendation and for highlighting what makes your visits to Kuching so special!We are delighted that you enjoyed our prime location, with the iconic Sarawak River just a short stroll away. It is also wonderful to hear that you found our property fresh and well-kept, and that our spacious accommodations, excellent amenities, and flavorful breakfast buffet all contributed to a memorable stay.Thank you for choosing us for your time in the city, and we look forward to welcoming you back for another fantastic experience by the waterfront soon.Kind regards,Serene NgMarCom Manager
MayGold
Deluxe Family Room with Compound View
Date of stay: Apr 2026
Family
50 reviews
10/10
Outstanding
Posted on May 30, 2026
The best staycation for family. The food is amazing and awesome. The mee jawa is the best.
Response from Property: Dear MayGold,Thank you for the perfect 10/10 rating across the board! We are absolutely thrilled to hear that you had the best family staycation with us.It is wonderful to know that our amenities, cleanliness, surroundings, and service all met your highest expectations. We are especially delighted that you loved our food, and we will be sure to pass along your special shout-out to our culinary team for making the best Mee Jawa!Thank you for choosing us for your family getaway, and we look forward to welcoming you all back for another amazing staycation in the future.Kind regards,SereneMarCom Manager
Guest User
Premier Twin Room with City View
Date of stay: Mar 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Apr 29, 2026
Excellent service from the Front Desk, Restaurant, House keeping, Bell boy, to concierge!
Clean room & spacious and toiletries are great!
Food choice at the Executive floor is fantastic!
Response from Property: Dear Guest User,Thank you very much for your recent visit to The Waterfront Hotel and for taking the time to share your experience with us.We’re delighted to hear that you enjoyed the service extended by our professional team. It is also heartwarming to know that you loved the food choice our Chef’s offered and left you feeling satisfied. We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you and your family back for another enjoyable stay in the near future.Kind regards,Serene NgMarCom Manager
Papernista
Club Floor 2 Bedroom Suite
Date of stay: Mar 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 20, 2026
Beautiful rooms and the Club Suites are worth the splurge! 😆😆😆
We are right smack in the centre of everything! Walking distance to Main Bazaar, India Street… our first day we walked to Ceylonese restaurant our favourite restaurant which is just a short 8 minutes walk away!
Very safe and secured location
Very centrally located walking distance to museums, shopping, food etc
Amazing food and drinks in hotel even their in room dining is amazing!😆😆😆
DO Splurge on their Club rooms or suites - worth every penny you spent! Amazing amazing views!!!! Thank you so much to Rooms Division Manager, Royce Villegas, Concierge and Security Manager Aidil Julaihi, Duty Managers Kendrick, and Mike, the amazing Club Team, Concierge team, Security team for looking after us sooooo well! We shall be back!😆😆😆❤️❤️❤️❤️❤️❤️❤️
Response from Property: Dear Papernista,Thank you very much for your visit to The Waterfront Hotel Kuching and for taking the time to share your wonderful experience with us.We are truly delighted to hear that you enjoyed our central location, and you found yourself comfortable during your stay with us. It is heartwarming to know our location offered you top places in Kuching. We are also glad to know you loved the variety of food prepared by our Chefs. Your kind words about our team, are greatly appreciated, and we will certainly share your compliments with her and the rest of the staff.It is always rewarding to know that our guests leave satisfied, and we are pleased that we could contribute to making your stay enjoyable. We sincerely appreciate your recommendation and look forward to welcoming you back to The Waterfront Hotel Kuching again in the near future.Kind regards,Serene NgMarCom Manager
Dr Yeap
Premier King Room With River View
Date of stay: Feb 2026
Solo traveller
47 reviews
10/10
Outstanding
Posted on Mar 31, 2026
Got an free upgrade to the suite with amazing window view over the river with iconic Kuching building!
The room is super spacious with all the amenities u would expect from a 5 stars hotel. Staffs are very friendly as well. Definitely coming back again in the future!
Response from Property: Dear Dr Yeap,Thank you very much for your recent visit to The Waterfront Hotel and for taking the time to share your wonderful experience with us.We are truly delighted to know that you enjoyed the complimentary upgrade and that the suite, along with its river view, made your stay even more memorable. We are also pleased that you appreciated the service provided by our team. Your kind compliments will certainly be shared with them, as they will be encouraged to know their efforts contributed positively to your stay.Thank you once again for your generous feedback and support. We look forward to welcoming you back for another memorable stay with us in the near future.Kind regards,Serene NgMarCom Manager
Guest User
Premier King Room With City View
Date of stay: Feb 2026
Travelling with friends
1 reviews
8.5/10
Very good
Posted on Apr 16, 2026
The location is fantastic, right across from Attap Street! I got to enjoy the mung bean dessert from the Teochew grandma's shop again, it tasted just like my childhood memories. Even though the facilities are a bit old, I still highly recommend it!
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Response from Property: Dear Guest User,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your recent experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! Thank you for your positive comment and recommendation. Looking forward to have you back with us again, see you soon!Kind regards, Serene NgMarCom Manager
Guest User
Premier King Room With City View
Date of stay: Feb 2026
Family
66 reviews
10/10
Outstanding
Posted on Mar 17, 2026
The service was excellent. They were very accommodating in arranging rooms for families, and a big thank you to the lady who checked us in. The male bartender at the 4th-floor pool bar was also exceptionally friendly and recommended some delicious food.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your excellent feedback and perfect ratings. We are delighted to know you had a pleasant stay and appreciated the service provided by our team. Your kind mention of our front desk colleague and the bartender is truly appreciated, and we will be sure to share your compliments with them.We truly value your support and look forward to welcoming you back to The Waterfront Hotel again in the future.Warm Regards,Serene NgMarCom Manager
Guest User
Premier King Room With City View
Date of stay: Jan 2026
Couple
2 reviews
10/10
Outstanding
Posted on Feb 26, 2026
Beautiful hotel in a fantastic location. Carpenter street, the waterfront, where nightly light shows (approx 15mins) are held and various historical buildings and sites are right at the doorstep of the hotel or within walking distance. There is also an excellent mall (Plaza Merdeka) is connected to the hotel which is a plus. Great service from all staff, thank you so much for making our stay so enjoyable
Response from Property: Dear Guest User,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene NgMarCom Manager
Guest User
Premier Twin Room With River View
Date of stay: Jan 2026
Family
15 reviews
9.0/10
Great
Posted on Feb 20, 2026
Everything was good. Very strategic location located at the heart of city centre of kuching. View from the room was superb as our room was facing the waterfront.
Response from Property: Dear Guest User,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene NgMarCom Manager
Yucca_vas
Premier Twin Room with City View
Date of stay: Dec 2025
Family
7 reviews
10/10
Outstanding
Posted on Jan 25, 2026
The location is superb, walkable distance to Darul Hana bridge, India Street, Carpenter Street and Borneo Cultures Museum. Plaza Merdeka is right beside the hotel, you can go to the mall through hotel lobby. I love how comfy the bed is and receptionist is very kind and helpful. Highly recommended!
Response from Property: Dear Yucca,Thank you for your excellent feedback and perfect ratings. We are delighted to know you enjoyed our convenient location and had the opportunity to explore many nearby attractions with ease. It is also wonderful to hear that you were pleased with the comfort of your stay and the warm assistance provided by our reception team.Your recommendation truly means a lot to us, and we look forward to welcoming you back to The Waterfront Hotel again in the future.Warm Regards,Serene NgMarCom Manager
Guest User
Premier King Room With City View
Date of stay: Dec 2025
Couple
8 reviews
10/10
Outstanding
Posted on Jan 6, 2026
Managed to check in slightly earlier bef the actual check in time. Love the room. Very clean & big.
Response from Property: Dear Guest,Thank you for your excellent feedback and perfect ratings. We are delighted to know you had a pleasant stay and that the early check-in arrangement added convenience to your visit. It is also wonderful to hear that you were satisfied with the comfort and cleanliness of the room.We truly appreciate your support and look forward to welcoming you back to The Waterfront Hotel again in the future.Warm Regards,Serene NgMarCom Manager
Guest User
Premier Twin Room with City View
Date of stay: Feb 2026
Family
1 reviews
10/10
Outstanding
Posted on Mar 30, 2026
The hotel was clean and location is very good.
Response from Property: Dear Guest User,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene NgMarcom Manager