A very dissatisfied guest
July 3, 2023
A very disappointing experience: The hotel is run-down; there is a lingering mouldy smell in the reception area, the lift and corridors due to lack of regular airing. The roomsize was grossly overstated in hotel booking description 20 sqm instead of 30 sqm), had no shelves nor a cupboard for clothes. The carpet and bathroom cabinet were dusty and there were cobwebs in various corners of the ceiling, all of which was only cleaned after I made the hotel staff aware of it. Also, there is a very petty policy about complimentary coffee/teabags that were only provided when asked specifically at reception. With no automatic daily top-up in the room. The same goes with the daily tidying up of room, which again will only be done upon explicit request each morning - something we were willfully never made aware of! Furthermore, there was poor and unstable internet connection. The staff is badly trained and argumentative, always wanting to have the last word and making you feel like we are in the wrong. To make matters worse, the hotel actually charged us more than what its peers and better in town would have charged. I would definitely not consider recommending this place to anyone, neither Malaysian nor foreigner.