The reception service needs improvement. One female receptionist (the taller lady) provided poor service, and one male staff member was not friendly.
When my wife checked in, she was assisted by the taller lady, who asked her to pay a tourist tax of RM10. After I met my wife, I asked about the check-in process, and she told me she had paid the RM10 tourist tax. I was surprised because I had already paid the tourist tax through Trip.com.
We then complained to the receptionist. The taller lady was no longer there, but two other staff members who had taken over her shift handled our complaint. They checked the system, opened the drawer, and refunded our RM10.
That night, we decided to extend our stay by one more night through Trip.com. The next morning, we checked in again for the second day, and we met the same lady who had previously asked for the RM10. My wife completed the check-in, and we were told everything had been processed.
However, when we returned in the evening, our key card did not work for the lift. After waiting in line behind three people, we finally spoke to a male receptionist. Instead of helping politely, he blamed us for not updating the key card during the morning check-in. I responded that it should have been the staff’s responsibility to ask for our card and update it. Staff should assist guests with a smile and provide help, not place blame.
On the positive side, the room was clean. The bed and pillows were comfortable. However, on the second day, the bedsheets and blanket (bed cover) were not changed from the first day.
The water pressure for both the shower and sink was very strong, which I personally liked, although it surprised my wife at first. Still, it is better than having weak water pressure.
Bathroom amenities were quite complete, but there was no comb or shaving kit for men. I am not sure whether these need to be requested.
