Grand Millennium Kuala Lumpur

The location is excellent and convenient, and the breakfast selection is quite rich. However, from the moment we got out of the car in the parking lot, everything went wrong. We had to carry our luggage up the stairs, and the front desk staff was unhelpful when asked questions. The room had a strange odor upon entering, and the facilities were old. There were outlets in the nightstand, but they didn't work, so we could only charge devices on the desk. We also encountered an issue where the air conditioning wouldn't turn on, making the room hot for a long time. It was a very bad experience, and we won't be returning!

The location is fantastic, right on Bukit Bintang Street. The subway and monorail are nearby, making it super convenient to get anywhere. It gets really lively at night. There's a mall just 50 meters away with tons of food options and all sorts of brand-name stores. The hotel itself is very clean, and the staff are friendly and helpful. However, the curtains in my room were a bit odd; the blackout curtain was on the outside, and the sheer curtain was on the inside. So, to block out the light, you had to open the sheer curtain first. It really should be the other way around. Also, my room was incredibly cold. I called them to fix it, and even after setting the thermostat to 30 degrees, it was still a bit chilly, though much better than before. The lights in my room were controlled by a remote-like device on the wall (see picture) instead of a traditional switch. The problem is, if you wake up at night, it's easy to press the wrong button. On the bright side, the pool water was very clean. Overall, I'm quite satisfied. If I visit Kuala Lumpur again, I would definitely stay at this hotel.

The location is good, but the check-in process was a hassle. The front desk staff didn't speak Chinese, the Wi-Fi was spotty, and there were no slippers in the bathroom. I had to ask several times to finally get a pair!