Pullman Kuala Lumpur City Centre Hotel & Residences

This is my go-to hotel whenever I visit Kuala Lumpur. It's super convenient to get to KLCC via the covered walkways, so you're protected from the elements. This time, I booked for three consecutive nights, but unfortunately, my plans changed last minute for the final night, and I had to go elsewhere. I tried negotiating with the hotel multiple times to see if they could offer a free cancellation or at least a discount for the last night to minimize my loss, but they refused every time. It would be great if they showed a bit more flexibility in the future. Ctrip, on the other hand, was quite helpful; they gave me some points as a partial subsidy, which was a nice gesture. It just goes to show that a strong platform can offer some peace of mind.

Great location and every staff member I encountered was incredibly helpful. The room was spacious and comfortable.

You can access Pavilion from the neighboring hotel via a skybridge. There's another skybridge that takes you towards the Petronas Towers. The hotel is very clean, and the staff are professional. I highly recommend it. My only minor concern is the lack of sofas in the lobby, making it difficult to relax a bit while waiting for check-in or after check-out. Despite that, it's a wonderful hotel, and I'm considering staying here again next time. Very satisfied!

The location is super convenient! Pavilion is just across the street, and Banyan Tree is right next door. There's a whole area of high-end malls and hotels nearby. KLCC is also very close. The hotel itself is a bit old, and the air conditioning was noisy at night, but everything else was good. The breakfast had a great selection.

The hotel's location is excellent, right opposite Pavilion, making it very convenient for getting around and taking taxis. The hotel's buffet offers good quality and a wide variety of dishes, with most of the bread being freshly baked. Two bottles of water are provided in the room, and you can request two more for free. Snacks and mini-bar drinks, however, come with an additional charge. I particularly loved that the front desk offers free luggage storage, and the room has an iron and a coffee machine! The hairdryer model is a bit old, like those used 10-20 years ago in China, but everything else was great.