The Pearl Kuala Lumpur Reviews

Response from Property: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your feedback. We’re glad to hear that you found our hotel clean and convenient, with easy access near the toll.We’re sorry for the inconvenience you experienced during check-out. Waiting more than 30 minutes is not our standard, and we will share your comments with our team to improve the process and ensure a smoother, faster experience for all guests.We also note your feedback on breakfast. We’re sorry to hear the menu options were limited; we will review this with our breakfast team to enhance the selection and quality.Thank you again for your comments, and we hope to have the opportunity to welcome you back for an improved stay.RegardsThe Management

Response from Property: Dear Mr Yeo CC, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your feedback. We're glad you found the cleanliness good and our location convenient for your stay, especially given its proximity to your business partner's premises. We're also pleased to hear that you check-in process was smooth. We hope to welcome you back again soon for another enjoyable stay. RegardsThe Management

Response from Property: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your stay and that the birthday decorations and complimentary cake you requested were delivered as a wonderful surprise.We truly appreciate your kind words for our team, and we’ll be sure to share your compliments with everyone involved.We look forward to welcoming you back to The Pearl Kuala Lumpur again soon. RegardsThe Management

Response from Property: Dear Ms Qi Yong Lee, Salam Mesra from The Pearl Kuala Lumpur! Thank you for choosing to stay with us and for sharing your feedback.We’re glad to hear that you found our location convenient, with meal options and shopping available just below in the mall.At the same time, we have taken note on the inconvenience caused by the clogged toilet bowl and the shower drain. This is not the standard we aim to provide. Rest assured, we have shared this issue with engineering team to ensure these areas are properly checked.Thank you again for your feedback. We hope to welcome you back for a smoother and more comfortable stay.RegardsThe Management

Response from Property: Dear Ms Fathiah Izzati, Salam Mesra from The Pearl Kuala Lumpur! Thank you for choosing to stay with us and for taking the time to share your experience. We’re pleased to hear you enjoyed our key advantages which is our location is inside the mall, the easy access to eateries and shopping, and the friendly service from our staff.We have noted your feedback regarding the Wi-Fi being unreliable, the bathroom door not closing properly, and the bidet water system not providing hot or cold options. We also noted your comments that the air conditioner could not be adjusted to your preferred temperature, the TV picture quality was not clear, and that the breakfast was not to your taste.Our team will review these concerns with the relevant departments to improve the service and comfort for future guests. Thank you again for your feedback, and we hope to welcome you back for a better experience.RegardsThe Management

Response from Property: Dear Ms Sita Zita, Salam Mesra from The Pearl Kuala Lumpur! Thank you for your lovely feedback. We’re delighted to hear that you found the staff very considerate to your needs and that the nearby shopping mall was clean and convenient during your stay. We appreciate you choosing to stay with us, and we look forward to welcoming you back again soon.RegardsThe Management

Response from Property: Dear Mr Darren Chia, Salam Mesra from The Pearl Kuala Lumpur! Thank you for choosing to stay with us and for sharing your experience.We’re pleased to hear that you found our location excellent, with the shopping mall conveniently located directly below the hotel. At the same time, we’re sorry that the bathroom especially the bathtub did not meet your expectations. Visible peeling paint is not the level of cleanliness and upkeep we aim to provide, and we will share this with our maintenance team for review and improvement.We also note your comment regarding the TV size. Thank you for letting us know, your feedback will be reviewed as we continue to enhance our in-room facilities.We hope to have the opportunity to welcome you back again for a more comfortable and well-maintained stay.RegardsThe Management

Response from Property: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your wonderful feedback about your stay with us. We are delighted to hear that you found our lobby conveniently located on the 5th floor and appreciated the politeness and friendliness of our staff during both check-in and check-out. It’s great to know that your room was clean, comfortable, and that you enjoyed the bed and the beautiful view. We understand your preference for exploring local dining options nearby and hope you had a chance to enjoy some of the fantastic eateries around us. We look forward to welcoming you back for another pleasant stay soon.RegardsThe Management

Response from Property: Dear Ms CSiwai, Salam Mesra from The Pearl Kuala Lumpur! Thank you for your valuable feedback regarding your recent stay with us. We are glad to hear that you appreciated the renovated facilities, as well as the air conditioning and shower. We also appreciate your comments about the pillows, TV size, and room lighting. Your observation helps us identify areas for improvement, and we will certainly review these aspects to enhance our guest's comfort. Once again, we look forward to welcoming you back again in the future. RegardsThe Management

Response from Property: Dear Ms Aufaaghazali, Salam Mesra from The Pearl Kuala Lumpur! Thank you for your feedback. We’re glad to hear that you enjoyed your stay, especially because our hotel is conveniently close to the hockey stadium.We hope to welcome you back again for your next visit.RegardsThe Management

Response from Property: Dear Guest,Salam Mesra from The Pearl Kuala Lumpur! Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and found our location convenient. It's great to know you liked the breakfast as well. We look forward to welcoming you back on your next visit!RegardsThe Management

Response from Property: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur!Thank you for sharing your wonderful feedback. We are pleased to know that our convenient location above Pearl Point Shopping Mall, with its variety of restaurants and stores like Jaya Grocer and Decathlon, enhanced your stay.We’re glad you enjoyed our breakfast selection and found our parking facility convenient with the flat daily rate. It is an honor to welcome you back for the third time, and we sincerely appreciate your high recommendation.We look forward to welcoming you again on your next visit.RegardsThe Management

Response from Property: Dear Ms Rasyy_iqah, Salam Mesra from The Pearl Kuala Lumpur!Thank you for your kind words. We are delighted to hear that you enjoyed your time with your partner and that you both loved the Ramadan buffet at Pearl.Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable moments in the future.RegardsThe Management

Response from Property: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your feedback. We’re very pleased to hear that you had a comfortable night during your stay at The Pearl Kuala Lumpur.We appreciate your support and look forward to welcoming you back again soon for another restful and effortless experience in KL.RegardsThe Management