Sun Inns Hotel Sentral, Brickfields

Sun Inns Hotel Sentral, Brickfields Reviews

Sun Inns Hotel Sentral, Brickfields

28, Jln Tun Sambanthan 3, Brickfields, Kuala Lumpur, 50470, MalaysiaSee Hotel Details
Sun Inns Hotel Sentral, Brickfields
Sun Inns Hotel Sentral, BrickfieldsSun Inns Hotel Sentral, BrickfieldsSun Inns Hotel Sentral, Brickfields
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Reviews from Real Guests

7.9/10
Good
362 reviews
Verified reviews
Location8.3
Amenities7.3
Service8.0
Cleanliness8.2
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All reviews(362)
Positive reviews(330)
Reviews with photos/video(117)
Clean and tidy(42)
Convenient location(34)
Awesome stay(21)
Easy to get around(19)
Friendly host(18)
Great value for money(14)
Small room size(9)
Close to train station(8)
Negative reviews(32)
Guest User
Superior Room with Window
Date of stay: Jul 2026
Solo traveller
2 reviews
9.0/10
Great
Posted on Aug 27, 2026
The location is nearby MRT and bus station. There are choice of food selection nearby. Staff are friendly. My room was cleaned every day upon requests.
Anonymous User
Deluxe Room with No Window
Date of stay: Jun 2026
Other
32 reviews
10/10
Outstanding
Posted on Aug 3, 2026
Service was okay, but the only issue was there were no towels. Had to wait until morning. Everything else was great, excellent!👌
Original TextTranslated by Google
Response from Property: Dear Anonymous User, thank you for your exceptional review. We are delighted everything else was excellent during your stay. We sincerely apologise that towels were unavailable until the following morning. Our team has been informed to improve towel availability and ensure essential items are ready for our guests.
Anonymous User
Superior Twin Room No Window
Date of stay: Apr 2026
Solo traveller
5 reviews
6.0/10
Posted on Jul 29, 2026
The lift was not working. Had to bring my own luggage up. There was no towel provided. However location is ok.
Response from Property: Dear Anonymous User, thank you for your feedback. We sincerely apologise for the inconvenience caused by the unavailable lift and the lack of towels during your stay. We understand the difficulty of carrying luggage upstairs and have shared your comments with our management team. We are pleased you found the location convenient and hope to serve you better next time.
DAVE LYK
Deluxe Queen Room with Window
Date of stay: Mar 2026
Couple
37 reviews
10/10
Outstanding
Posted on Apr 20, 2026
We keep extending staying here, due to price is reasonable, room is clean and convenient to travel any where, due to near KL Sentral, just walking distance, a lot of foods and tourist spot. Nice!!
6/10
Shuvojit
Deluxe Queen Room with Window
Date of stay: Feb 2026
Couple
34 reviews
6.0/10
Posted on Mar 23, 2026
Great & Affordable stay. Location was ok. I did self Check in and check out. Bed linen was very clean. If you are looking for budget friendly stay please go ahead with your booking . But you will surely get less amenities.
Abhi dhiman
Deluxe Room with No Window
Date of stay: Jul 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Aug 10, 2026
Nice all
Response from Property: Dear Abhi dhiman, thank you for taking the time to share your positive experience with us. We are pleased to know that everything was nice during your stay and that the overall visit met your expectations. Your encouraging feedback motivates our team to continue maintaining comfortable rooms, useful facilities, cleanliness, and friendly service for every guest. We sincerely appreciate you choosing Sun Inns Hotel and sharing your comments. We hope your next stay will be equally enjoyable and look forward to welcoming you again.
あまのるりちゃん
Deluxe Room with No Window
Date of stay: Jan 2026
Solo traveller
14 reviews
3.0/10
Posted on Feb 14, 2026
I stayed for one night in February 2026. I took the express train from the airport and got off at Central Station. I was navigating with my phone, but it died almost immediately. I asked a street vendor for directions, but she pointed me in the complete opposite direction of the hotel. I asked many people for help, but everyone gave me different directions. I ended up walking for an hour with my suitcase. They charged a 50 MYR deposit at check-in. The bed sheets were very dirty, full of wrinkles, and had a large dead insect on them. There was no hairdryer or amenities in the room at all. The front desk staff ignored me when I greeted them.
Original TextTranslated by Google
Response from Property: Dear あまのるりちゃん, we sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback regarding cleanliness, amenities and service will be reviewed seriously with our team.
Roam traveller
Deluxe Room with No Window
Date of stay: Mar 2026
Solo traveller
10 reviews
9.0/10
Great
Posted on Apr 30, 2026
Hotel is good location. There are lot of cafes snd shopping mall
Response from Property: Dear Roam traveller, thank you for your feedback. We are pleased you enjoyed the strategic location with many cafes and shopping malls nearby.
Guest User
Deluxe Room with No Window
Date of stay: Jun 2026
Business traveller
46 reviews
10/10
Outstanding
Posted on Jul 26, 2026
Not bad. Self check-in and check-out were available, and the front desk staff helped me out. She was very friendly and enthusiastic.
Original TextTranslated by Google
Response from Property: Dear Guest User, thank you for your exceptional review. We are delighted you enjoyed our self check-in and check-out facilities and appreciated the friendly assistance from our front desk staff. We truly appreciate your support and look forward to welcoming you back again.
Guest User
Deluxe Room with No Window
Date of stay: Dec 2025
Travelling with friends
16 reviews
10/10
Outstanding
Posted on Jan 30, 2026
I stay with my friend for 1 night . The room is ok but the hotel dont provide soap if you want to take A Bath . You should bring it yourown
Response from Property: Dear Guest ,thank you for the perfect scores, we’re glad you enjoyed your stay.
Guest User
Deluxe Queen Room with Window
Date of stay: Jun 2026
Solo traveller
1 reviews
6.5/10
Posted on Jul 11, 2026
No kettle provided in my room for boiling water, only one cool water purifier on a sharing basis for all occupants in the floor that I stay . Get hot water from the lobby at the ground floor. Very inconvenient indeed.
Response from Property: Dear Guest User, thank you for your feedback. We sincerely apologise for the inconvenience caused by the absence of a kettle in your room and the shared water dispenser arrangement. Your comments have been shared with our management team as we continue reviewing our room facilities to enhance guest comfort. We appreciate your valuable feedback and hope to welcome you back again.
Guest User
Deluxe Room with No Window
Date of stay: May 2026
Solo traveller
9 reviews
4.5/10
Posted on Jun 29, 2026
I strongly do NOT recommend staying here. For the same price, there are much better options right nearby. Here’s what disappointed me: The room is extremely small — though I’ll admit this is mentioned in the listing. However, upon arrival (around 10:30 PM), I was exhausted and just wanted to rest, but there were no towels, no soap, and no toothbrush or toiletries at all. I had to go downstairs to ask for towels — and even then, they forgot to give them to me. Nothing else was provided either. It only got worse from there. There’s no remote control for the air conditioner, so you have to get out of bed, turn on your phone flashlight (because the buttons are impossible to read in the dark), and manually adjust the temperature. On top of that, the AC works poorly — some functions don’t work at all. The bedding had holes and didn’t look fresh or clean. The pillows were tiny, thin, and there were only two — completely uncomfortable. And the cherry on top? You can hear the elevator through the wall very clearly — it ran all night long. I have high-quality earplugs, and even those couldn’t block out the noise. Overall — a terrible place to stay. Avoid it.
Response from Property: Dear Guest User, thank you for taking the time to share your detailed feedback. We sincerely apologise that your stay did not meet your expectations. Our housekeeping and maintenance teams have been informed regarding the missing amenities, bedding condition, air conditioner controls and noise concerns. We also appreciate your comments about room comfort, and our management team will review these areas for improvement. Thank you for your valuable feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Guest User
Superior Room with Window
Date of stay: Jul 2026
Business traveller
2 reviews
8.5/10
Very good
Posted on Sep 3, 2026
Reasonable price, clean hotel, city center, very near to transportation hub
Anonymous User
Deluxe Room with No Window
Date of stay: Jan 2026
Couple
5 reviews
3.5/10
Posted on Feb 9, 2026
Service not satisfied. Lots of problem.need more improve.
Response from Property: Dear Anonymous User, we apologize that our service did not meet your expectations. We will work on improving our service quality to provide a better experience.
Anonymous User
Deluxe Room with No Window
Date of stay: Jun 2026
Solo traveller
4 reviews
9.0/10
Great
Posted on Aug 19, 2026
Not many food eating shops around. 5 to 8min walk to main eating areas and shopping
Response from Property: Dear Anonymous User, thank you for sharing your comments about the surrounding area. We understand that there are not many food outlets immediately beside the hotel and that reaching the main dining and shopping areas requires approximately a five to eight-minute walk. We appreciate your feedback, as location convenience can be an important consideration for our guests. We hope the nearby shopping and dining options were still useful during your stay. Thank you for choosing Sun Inns Hotel, and we look forward to welcoming you again.