BakedPotato
December 5, 2023
Really pretty hotel, with all around friendly & lovely staff. Location is also extremely comvenient for wherever you have to get to in KL, plenty of shopping/food nearby. The gym & pool were also great.
The breakfast buffet had a variety of Chinese/Malay/Indian/Western cuisine & also had some vegetarian or gluten free options! Some highlights are the dessert/pastry section with a honeycomb for you to use real honey & their salad bar uses fresh greens grown by the hotel. While I can't say all of the food was good, you have enough choice to find something you'll love.
Most of the hotel was very clean, however my main issue was that a lot of the plates/bowls/cups, etc at the breakfast buffet were really dirty. Some had scratches from years of usage however, some had patches of oil/food that wasn't cleaned off properly... Not sure if that is always the case or just during my 3 day stay. My family also found it rather dirty and some other hotel guests would also comment on it. That was the only thing ruining the good breakfast buffet they had.
Finally, while the room was certainly pretty clean... As someone who has dust allergies, staying in the room for the first night triggered my allergies very badly. It was highly likely either the carpet or aircon as this persisted in areas like the hotel lobby cafe or breakfast area. Thankfully the staff were very kind & came to do housekeeping upon my family mentioning that I had allergies after the 1st night & it was slightly better in the room for the remainder of our stay. So unless there are other guests that are sensitive to dust or have dust allergies, its still a really clean and comfortable room!
Definitely recommend Novotel if you find yourself unaffected by those issues as its a pretty good place to stay! :)