Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur Reviews

Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

172, Jalan Imbi, Kuala Lumpur, 55100, MalaysiaView Hotel Details
Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur
Dorsett Residences Bukit Bintang at Dorsett Kuala LumpurDorsett Residences Bukit Bintang at Dorsett Kuala LumpurDorsett Residences Bukit Bintang at Dorsett Kuala Lumpur
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Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur Guest Reviews

4.2/5
Very Good
79 reviews
Verified reviews
Location4.5
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(79)
Positive reviews(75)
Reviews with photos/video(19)
Awesome stay(36)
Great location(21)
Great service(11)
Convenient for shopping(7)
Perfect for families(6)
Loved the view(6)
Large rooms(6)
Negative reviews(4)
Kingsai
Two Bedroom Suite Queen + Twin @ Residences
Stayed in Jul 2024
Family
2 reviews
4.5/5
Great
Posted on Oct 23, 2024
Great Hotel in the heart or the city, got a room with Twin tower view, rooms are spacious and balcony was the main Usp, my kids had great fun in the pool which is on the roof top, getting food delivery was easy, staff were helpful and understanding. Will surely recommend ahead.
Response from Property: Dear Kingsai, thank you for staying with us and your lovely reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Jon
Two Bedroom Suite Queen + Twin @ Residences
Stayed in May 2024
Family
9 reviews
4.5/5
Great
Posted on May 11, 2024
Good location and the staffs are very friendly and helpful with my family. The apartment is very clean and well furnished. Keep it up!! 🩷
Response from Property: Dear Jon, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
Fook Wah
Two Bedroom Premier King + Queen @ Residences
Stayed in Oct 2024
Solo travellers
1 reviews
2.2/5
Posted on Oct 14, 2024
First of all, I am disappointed with the how sparse is the furniture in the 1011 sq feet suite which has the biggest space and supposedly the highest category in Dorsett Residences. In the elongated living room which has a small Kitchenette, there is only a dinning table and a sofa. It’s so misleading compared to how the pictures look.. misrepresentation. When I decided to take a rest after checking in, on the 2 seater fabric sofa, there is a burnt out hole size of a cigarette butt on one of the seats. Switching on the small tv, lore and behold, there is only 5 channels available all them local channels in Malay language. Other channels are on cable which require a Astro card I reckon subscription. I thought I booked a 2 room suite.. what is this! When I went to the bathroom and decided to take a shower, there is a shower rod but no curtain. Come, shower curtain??? Because I was wet already, I had to continue with my shower. Water spluttered all over on the bathroom making it slippery and unsafe. With these concerns I proceeded to reception to speak with staff. With regards to furniture in the room, it’s already the best they can do, take it or leave it. Pertaining to sofa, it’s there what can they do. In relation to bathroom, there is no curtain actually. I was flabbergasted! Why is there a rod there in the first place. Who will bear responsibility if a guest falls down on a wet floor, when in the first place, it won’t be if there is curtain to prevent it. When my brother checked in, I was utterly embarrassed and apologised to them profusely, it’s our brocation. Add injury to insult, my room key card didn’t work the day after I checked in. My brother’s room card key failed on the 3rd day. Utterly disappointed….. I will not book Dorset hotels again
Response from Property: Dear Fook Wah, thank you for staying with us and we really appreciate you taking the time to provide us with such detailed feedback about your stay. We are truly regret to hear about the unpleasant experience that you have encountered. Please note that your concerns have been passed on to our management for facilities and service improvement. We look forward to serve you better in the near future. Warm regards. David Wong, Hotel Manager
AyiePika
Two Bedroom Suite Queen + Queen @ Residences
Stayed in May 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Jul 26, 2024
Best hotel in KL. Walking distant to pavillion. Very clean hotel.
Response from Property: Dear sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
Guest User
Two Bedroom Premier King + Queen @ Residences
Stayed in Aug 2024
Family
2 reviews
4.2/5
Very Good
Posted on Sep 2, 2024
Convinient location to many places. The apartments were quite well maintained, good enough of amenitites available in the apartment, washing machine is available in each apartment and saves me alot of luggage space as i can wash my clothes.. only down side was the shower, water is not hot enough should u need to fill up the bath tub for a good soak after a long day out. Overall, the Residences apartment is a very good option fot travellerswith kids and family.
Response from Property: Dear Sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager
VinTravels
Studio Queen Room @ Residences
Stayed in Feb 2024
Travel with friends
3 reviews
4.2/5
Very Good
Posted on Mar 8, 2024
I book this place bcos of the twin towers view from the pool and room as shown on their hotel photos. But when I reached, I was told by front desk that view was blocked by another building. Kinda disappointed that they didn't update their hotel pictures. I posted pictures from trip.com vs the actual view. Nevertheless the stay was pleasant and the location is good to access anywhere. Bukit Bintang was a few mins walk away.
Response from Property: Dear Sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and noted your comments on the "city view" which will be looking into by our commercial team. Looking forward to welcome you back in the near future. Warm regards. David Wong, Hotel Manager
George Sam 1990
Two Bedroom Suite Queen + Twin @ Residences
Stayed in Aug 2024
Solo travellers
8 reviews
5.0/5
Outstanding
Posted on Aug 6, 2024
Always a pleasure to stay Dorsett . Good breakfast . Resonably priced rooms / excelelt view all around
Response from Property: Dear George, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager
Guest User
Two Bedroom Suite Queen + Twin @ Residences
Stayed in Jul 2024
Travel with friends
26 reviews
4.0/5
Very Good
Posted on Jul 17, 2024
The room is clean and spacious. Near to shopping malls and many restaurants around. The only issue we have when check in the instructions is not clear we have to go to hotel lobby to get the key. Other than that all looks good.
Response from Property: Dear Sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and wish to apologize on the inconvenience caused on the registration part. Looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
Li Ping
Two Bedroom Suite Queen + Twin @ Residences
Stayed in Jun 2024
Family
1 reviews
3.7/5
Posted on Jun 30, 2024
The apartment is clean. Good for 4 adults. Service is excellent. Request for mineral water after coming back from shopping at 10.30pm. Received water after 5 minutes. No hand towels only bath towels provided. No tissue paper.
Response from Property: Dear Li Ping, thank you for staying with us and your kind reviews shared. We wish to apologize for the short comings in house keeping services and hope to serve you better in the near future. Warm regards. David Wong, Hotel Manager
Jing Yu
Two Bedroom Premier Queen + Twin @ Residences
Stayed in Jun 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
Loved that a dryer cum washer was provided in the unit so that I could do my laundry easily. Apartment is 5mins’ walk from Pavilion KL where an abundant food options are available. Main bukit bintang shopping district is also within walking distance. Overall a very comfortable stay where the rooms were clean and new. Would definitely be back
Response from Property: Dear Sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
Frankie Eusoff
Studio Queen Room @ Residences
Stayed in May 2024
Travel with friends
56 reviews
3.5/5
Posted on May 8, 2024
Everything is good but parking is not worth . You can park at hotel with multiple entry daily RM11.
Response from Property: Dear Frankie, thank you for staying with us and your kind reviews shared. Please be informed that most hotels in KL are charging for car park (including 5 stars). We hope to serve you again in the near future. Warm regards. David Wong, Hotel Manager
Nabella92
Two Bedroom Premier Queen + Twin @ Residences
Stayed in Oct 2023
Family
2 reviews
5.0/5
Outstanding
Posted on Nov 1, 2023
This my 2nd time im stayed here. The Services in this hotel was so good. I got the corner room and its was so nice view (KLCC). The food oso nice. And all the staffs was very polite
Remy Yap
Two Bedroom Suite Queen + Queen @ Residences
Stayed in Jun 2024
Family
12 reviews
4.0/5
Very Good
Posted on Jun 17, 2024
Overall a pleasant stay with kids enjoying the bath tab. Will be back again.
Response from Property: Dear Remy, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
find.
Studio Queen Room @ Residences
Stayed in May 2024
Business travellers
19 reviews
4.7/5
Amazing
Posted on May 30, 2024
Location is suitable for travelers. Shopping and entertainment is very well.
Response from Property: Dear Sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
Feroz86
Two Bedroom Suite Queen + Twin @ Residences
Stayed in Mar 2024
Family
20 reviews
5.0/5
Outstanding
Posted on Mar 4, 2024
Good experience. Very nice and comfortable place. Highly recommend it for families and couples. Will book again without thinking twice.
Response from Property: Dear Feroz, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and your kind recommendation to others is highly appreciated too. Looking forward to welcome you back in the near future. Warm regards. David Wong, Hotel Manager