21 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, 55100, Malaysia
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10/10
Guest User
9.5/10
Katy_Y
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9.5/10
MG888
10/10
VivianLee1113
Dining (36)
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10/10
Guest User
8.5/10
JoJo Law
Leisure & Recreation (34)
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9.5/10
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10/10
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Public Areas (70)
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10/10
Mohammad Abidur Rahman
9.0/10
txrxtripxxx
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10/10
Aleksandr R
8.5/10
Anonymous User
9.5/10
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10/10
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10/10
Flavien94
10/10
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Reviews from Real Guests
9.1/10
Great
1483 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.3
Amenities9.0
Service8.9
Cleanliness9.0
txrxtripxxx
Deluxe Twin Room
Date of stay: Jul 2026
Couple
11 reviews
9.0/10
Great
Posted on Aug 30, 2026
【Room Type: Deluxe Twin Room】
📍 Perfect Location: Situated in the heart of Bukit Bintang, with convenience stores, pharmacies, various eateries, and money changers right downstairs. Major shopping malls are just a few minutes' walk away, making it incredibly convenient.
🛏️ Room Advantages:
. The decor leans towards a subtle, sophisticated luxury, with excellent quality. It's not the exaggerated, influencer-style design. Signage uses a deep navy blue paired with gold and white, which is elegant and timeless. The choice of English fonts shows good taste. These details enhance the hotel's brand image.
. The air conditioning is powerful and can be adjusted independently. The window offers a good view, with a luminous special building visible.
. The room features an extra-long black desk with ample space, allowing two guests to each have their own side for belongings.
. The open-concept wardrobe has no doors, providing good ventilation and brightness. You won't forget clothes hanging inside, and it's very convenient if you need to wash and dry simple garments.
. Welcome snacks and two cans of soda are provided. Individual small-sized toiletries are offered, which is more hygienic than the large communal bottles found in many hotels nowadays.
💡 Suggestions for Improvement (for hotel reference):
. The long bench by the window has noticeable stains; it's recommended to clean it or remove it. The bathroom hairdryer requires continuous button-holding, and the showerhead shape makes water flow a bit inconvenient (but the overhead rain shower is a plus! 👍). The towels appear a bit old. The body lotion has a rather sticky texture.
. One afternoon, at 2:30 PM, we returned to our room, and it still hadn't been cleaned. We specifically went down to the front desk and called to urge them. It took almost 45 minutes for someone to come and clean it. Although the cleaner was very polite and always smiling, we suspect that the frontline staff is understaffed, suggesting poor management from above.
. Regarding Breakfast and Restaurant Management: The food variety is quite diverse. On the second day of our trip, I had an upset stomach, so having congee available was truly a blessing. It's not easy to find plain congee outside if you haven't booked breakfast at the hotel. However, there's significant room for improvement in hygiene management.
. Table and Placemat Issues: Every table and sofa was covered in breadcrumbs. Especially the placemats, with their deep and numerous textures, all the breadcrumbs got stuck in the crevices. Even if wiped, traces remained.
. Cleaning Status and Process: The staff's cleaning speed couldn't keep up. Many tables were simply not ready, with food left by previous guests still on them. Even tables that were supposedly "cleaned" were not spotless and still had crumbs. More shockingly, we personally witnessed staff sweeping food scraps directly onto the floor, only to clean them all at once with a floor-cleaning machine later. They even mopped right next to guests who were dining. It would be much more appropriate to use a tray to collect crumbs.
. Other Environmental Hygiene: There were flies flying around in the restaurant, which is quite odd for a five-star hotel.
. Entry Arrangement: The method of simply stating the room number instead of showing a meal voucher is quite good. The idea of guests choosing their own seats is also good, but unfortunately, many tables were simply not prepared. Rather than being a problem with the frontline staff, it seems to be poor management from above, with a lack of basic cleaning procedure training for staff and inadequate staff allocation.
. Overall, the location is excellent, the room is comfortable, and the staff are friendly. It's a very good hotel and deserves a five-star rating!
Original TextTranslated by Google
6/20
Response from Property: Dear Valued Guest,Thank you for your detailed review and generous rating. We are delighted to know that you enjoyed our strategic location in the heart of Bukit Bintang, comfortable and spacious room, tasteful design, and convenient access to shopping, dining, and public transport. We are also pleased that you appreciated our friendly team, room amenities, welcome refreshments, and diverse breakfast selection.We sincerely apologize for the areas where we fell short of your expectations, particularly the delayed housekeeping service and cleanliness standards in the breakfast restaurant. Your detailed observations regarding the tables, placemats, cleaning procedures, and overall hygiene are valuable, and we have shared them with the relevant teams for review and improvement. We will also look into the room maintenance items and staff allocation you highlighted.Thank you again for recognizing our strengths while providing constructive feedback. We truly appreciate your recommendation and hope to welcome you back for an improved experience.Warmest regards,Mark SteeleGeneral Manager
Anonymous User
Deluxe Twin Room
Date of stay: Jul 2026
Family
6 reviews
9.5/10
Amazing
Posted on Sep 2, 2026
Convenient location, clean room, swimming pool, and you can book a tour bus right next to the hotel that takes you to most of the city's attractions.
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Response from Property: Dear Valued Guest,Thank you very much for your fantastic 9.5 rating and for sharing your wonderful feedback about your stay at R Hotel Royal Signature.We are delighted to know that you appreciated our convenient location, clean and comfortable rooms, swimming pool, and the ease of exploring Kuala Lumpur from our hotel. It is especially pleasing to hear that the nearby tour bus service added convenience to your experience and allowed you to visit many of the city’s attractions with ease.Your excellent scores for cleanliness, surroundings, and service are truly appreciated and serve as a great encouragement to our entire team. We are grateful that you chose to stay with us and hope you had a memorable time in Kuala Lumpur.Thank you once again for your kind recommendation. We look forward to welcoming you back to R Hotel Royal Signature for another amazing stay.Warmest regards,Mark SteeleGeneral Manager
Guest User
Deluxe Plus Room
Date of stay: Jul 2026
Family
3 reviews
10/10
Outstanding
Posted on Aug 31, 2026
The location is excellent, very close to the night market. You can find a food street practically downstairs, just a 2-minute walk away. The service attitude is fantastic; almost all the staff I encountered greeted me and were very polite, which made me feel incredibly comfortable. The food is also delicious; both breakfast and the restaurant meals were of a good standard. I personally found it very satisfying. The only minor drawback is that parking costs extra, which isn't usually the case at other hotels. Besides that, everything else was perfect.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Royal Signature Hotel.We are delighted to hear that you appreciated our excellent location, with the vibrant night market and Jalan Alor food street just a short walk away. We are especially pleased that our warm and attentive service made you feel comfortable and welcomed. Your kind recognition of our team means a great deal to us.It is also wonderful to know that you enjoyed both our breakfast and restaurant offerings and found the quality and overall dining experience satisfying. We truly appreciate your comments, as they help us understand what matters most to our guests.We also acknowledge your feedback regarding the additional parking charges and understand your perspective. Your comments will be shared with the relevant team for consideration.Thank you once again for your valuable feedback and for highlighting the aspects that made your stay enjoyable. We look forward to welcoming you back and providing you with another excellent experience.Warmest regards,Mark SteeleGeneral Manager
Mohammad Abidur Rahman
Deluxe King Room
Date of stay: Jul 2026
Solo traveller
4 reviews
10/10
Outstanding
Posted on Sep 1, 2026
⭐⭐⭐⭐⭐ Excellent Stay – Highly Recommended
Very Good Hotel with Excellent Service and Great Location
I had a very pleasant stay at R Hotel Royal Signature. The hotel was very good overall, and I was particularly impressed with the service and helpfulness of the staff. Everyone was friendly, polite, and professional.
The location is excellent, making it very convenient to explore the surrounding area and access nearby attractions, shopping, restaurants, and transportation.
The room was comfortable, and overall the hotel provided a very good experience for the price.
Great location, good room, excellent service, and friendly staff.
I would definitely consider staying here again and would recommend this hotel to other travellers.
Overall: ⭐⭐⭐⭐⭐
Service: ⭐⭐⭐⭐⭐
Location: ⭐⭐⭐⭐⭐
Value for Money: ⭐⭐⭐⭐⭐
Response from Property: Dear Mr.Mohammad Abidur Rahman,Thank you very much for your wonderful five-star review and for taking the time to share such detailed feedback about your stay at R Hotel Royal Signature.We are delighted to hear that you enjoyed our excellent location, comfortable rooms, and, most importantly, the friendly and professional service provided by our team. Your kind words about our staff are truly appreciated and will be shared with the entire team as encouragement to continue delivering exceptional hospitality.It is also wonderful to know that you found our hotel to offer great value for money and convenient access to nearby attractions, shopping, restaurants, and transportation.Thank you for your strong recommendation and for considering us for your future stays. We look forward to welcoming you back to R Hotel Royal Signature and making your next visit equally enjoyable and memorable.Warmest regards,Mark SteeleGeneral Manager
Wong, Annie
Deluxe Twin Room
Date of stay: Jul 2026
Couple
3 reviews
9.0/10
Great
Posted on Aug 30, 2026
Location , room space & security all good for this trip experience.
Access to nearby shopping experiences super easy to move around.
Recommended hotel for leisure with families 👍
Response from Property: Dear Ms. Wong Annie,Thank you very much for your great review and for recommending our hotel for family leisure stays. We are delighted to know that you had a pleasant experience with us.We are especially pleased that you appreciated our strategic location, spacious rooms, and the security provided throughout the property. It is wonderful to hear that the easy access to nearby shopping areas made it convenient for you and your family to explore and enjoy your trip.Your positive feedback and recommendation mean a lot to our team. We will continue working hard to ensure our guests enjoy a comfortable, safe, and convenient stay.Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another enjoyable visit.Warmest regards,Mark SteeleGeneral Manager
Francisco José López Plaza
Deluxe King Room
Date of stay: Jul 2026
Couple
1 reviews
9.5/10
Amazing
Posted on Aug 23, 2026
Very comfortable, clean hotel in a superb location. The staff are wonderful and go above and beyond to help you. I would definitely return without hesitation.
Original TextTranslated by Google
Response from Property: Dear Mr. Francisco Jose,Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you found our hotel very comfortable, clean, and ideally located. It is especially rewarding to know that our team made a positive impression and was always ready to assist with anything you needed during your stay.Your kind words about our staff mean a great deal to us, as we strive to provide warm, attentive, and personalized service to every guest. We are also pleased that you enjoyed the convenience of our superb surroundings and appreciated the cleanliness of the hotel.Thank you once again for choosing to stay with us and for your generous rating. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and enjoyable stay in the future. It will be our pleasure to have you with us againWarmest RegardsMark SteeleGeneral Manager
Elva
Superior Queen Room
Date of stay: Jul 2026
Family
10 reviews
10/10
Outstanding
Posted on Aug 25, 2026
Traveling with seniors and kids, I booked two rooms next to each other. The front desk staff didn't speak Chinese, but overall I was very satisfied. I'd choose this hotel again next time I'm in Kuala Lumpur.
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Response from Property: Dear Mr./Ms. Elva,Thank you very much for your outstanding 10/10 rating and for sharing your experience with us. We are delighted to know that you had a satisfying stay at Hotel Royal Signature while travelling with seniors and children.We are pleased that we were able to accommodate your request for two rooms next to each other, making your family trip more convenient and comfortable. We understand how important this arrangement can be when travelling with both elderly family members and children.We also appreciate your honest feedback regarding the language assistance at our front desk. While our team may not always be able to communicate in Chinese, we sincerely regret any inconvenience this may have caused and will continue striving to improve our communication and service to better meet the needs of our international guests.Most importantly, we are thrilled to hear that you were overall very satisfied and would choose our hotel again on your next visit to Kuala Lumpur. Thank you for your trust, and we look forward to welcoming you and your family again soon.Warmest regards,Mark SteeleGeneral Manager
Biss96
Deluxe Twin Room
Date of stay: Aug 2026
Family
5 reviews
9.5/10
Amazing
Posted on Sep 6, 2026
Nice views,location good near Jalan Alo,many street food is delicious.
Nice exprience
Katy_Y
Deluxe Twin Room
Date of stay: Jul 2026
Family
16 reviews
9.5/10
Amazing
Posted on Aug 24, 2026
The hotel was very comfortable. The location is super convenient. I arrived around 7:30 PM and had dinner at the Asian Pot restaurant on the second floor of the hotel. It was delicious. Afterwards, I took a stroll down Jalan Alor. Shopping malls like Pavilion are about a 5-minute walk away, but since the road in front of the hotel gets congested, I recommend allowing extra time if you plan to use Grab.
Original TextTranslated by Google
6/9
Response from Property: Dear Ms. Katy,Thank you very much for taking the time to share your detailed review and for awarding us an excellent rating. We are delighted to hear that you found our hotel comfortable and appreciated our convenient location.It is wonderful to know that you enjoyed your dinner at Asian Pot on our second floor and had a pleasant stroll along Jalan Alor afterward. We are also pleased that our proximity to Pavilion and other shopping malls made exploring Kuala Lumpur easy and convenient for you.We sincerely appreciate your helpful feedback regarding the traffic congestion in front of the hotel. Your advice about allowing extra time when using Grab is certainly useful, especially during busy periods, and we will be happy to share this information with future guests.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Hotel Royal Signature Kuala Lumpur for another comfortable and enjoyable stay.Warmest RegardsMark SteeleGeneral Manager
Anonymous User
Family Room
Date of stay: Jul 2026
Other
54 reviews
5.0/10
Posted on Aug 16, 2026
I had confirmed twice with the hotel via email that we would be checking in at 7 AM for an additional 200 MYR. However, upon arrival, they initially said there were no rooms available. Then they suddenly found a room but wanted to charge 560 MYR, saying we could get it for 260 MYR only after 9 AM. This was despite them having confirmed our early check-in in writing.
On a positive note, the family room offered a view of the Petronas Twin Towers, which was nice, and the master bedroom was well-decorated, spacious, and bright. However, the living room with the sofa bed was incredibly noisy. Due to it being a connecting room or some other design flaw, we could hear everything from next door, especially for two consecutive nights when our neighbors played cards all night long. The constant chatter made it impossible to sleep. I contacted the hotel to see if we could switch rooms, but they refused, only saying they would remind the other guests. The second night, the card game continued non-stop. When I contacted the hotel again, they suggested we could pay more to change rooms. The platform I booked through also tried their best to help, but it was just terrible service.
Also, the sofa bed had a noticeable gap, making it uncomfortable to sleep on. My child slept on it for one night and developed an allergic reaction. The surrounding night market was lively, with motorbikes revving loudly, and there was a construction site outside our window. Taking a taxi back to the hotel at night was also a nightmare; a 3 km ride took 50 minutes, likely due to the busy downtown area.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointment and inconvenience experienced during your stay, particularly regarding the early check-in arrangement and the communication of the applicable charges. We understand how frustrating this must have been, especially after receiving prior confirmation by email.We are equally sorry that the noise from the neighbouring room disrupted your family’s sleep over two consecutive nights. We regret that our team was unable to provide a more satisfactory solution when you requested a room change. Your comments regarding the sofa bed, room condition, and your child’s discomfort have also been noted seriously and will be shared with the relevant departments for further review.We are pleased to hear that you enjoyed the spacious, bright master bedroom and the Petronas Twin Towers view. Your feedback is valuable to us, and we hope you will allow us another opportunity to provide a much better experience.Warmest regards,Mark SteeleGeneral Manager