25, Jalan Yap Kwan Seng, Kampung Baru, Kuala Lumpur, 50450, MalaysiaSee Hotel Details
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1 night
Reviews from Real Guests
8.9/10
Very good
446 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.3
Amenities8.8
Service8.5
Cleanliness8.8
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All reviews(446)
Positive reviews(421)
Reviews with photos/video(173)
Clean pool(67)
Great swimming pool(67)
Loved the view(60)
Lift was OK(41)
Convenient location(36)
Large rooms(31)
Located in the city centre(18)
Has an infinity pool(7)
Negative reviews(25)
PC_travels
Scarletz 2 Queen Bed Suite
Date of stay: Apr 2026
Travelling with friends
2 reviews
9.5/10
Amazing
Posted on May 16, 2026
The room was good, spacious and the view is awesome. We love our stay here.
Guest User
Scarletz Luxury Suite
Date of stay: Mar 2026
Business traveller
29 reviews
10/10
Outstanding
Posted on Apr 26, 2026
The hotel's location is excellent, not far from the Kuala Lumpur Convention Centre. It's just a few minutes' walk to the Petronas Twin Towers and KLCC Park, making it super convenient for sightseeing and shopping. The rooftop infinity pool offers amazing views! During check-out, I accidentally left a document bag in the room because I was in a hurry. The staff were incredibly helpful; they found it and even emailed me photos of the documents and tickets inside. I'm very grateful for their assistance!
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6/7
Syahse
Scarletz 2 Queen Bed Suite
Date of stay: Mar 2026
Family
1 reviews
9.0/10
Great
Posted on Apr 7, 2026
All Good by mana mana, very underated with suit room you can get at 5star hotel but at here not more than 150 you can get the same room 👍👍👍
Anonymous User
Scarletz 1 Bedroom Suite
Date of stay: Mar 2026
Solo traveller
5 reviews
10/10
Outstanding
Posted on Apr 5, 2026
Overall experience was okay! The cleanliness of the room was excellent, the wifi & Smart TV were functioning well and I got the lower level floor.
I agree with the rest of the comments on the lifts’ issue. I saw someone did this hack so I gave it a try although it took forever to get to the lobby. Firstly, you take the lift going up instead of going down to secure a spot which at least you’ll not have to wait forever as once it reaches your floor, it will be full of people inside already 😭
I don’t have any pictures of my room as I forgot to take them & I was already tired but there’s a place that I’ve visited during my stay which is Bangunan Sultan Abdul Samad.
Guest User
Scarletz Luxury Suite
Date of stay: Apr 2026
Family
9 reviews
10/10
Outstanding
Posted on May 3, 2026
The hotel is nice, it has big rooms, good location and clean also.
Guest User
Scarletz 2 Queen Bed Suite
Date of stay: Feb 2026
Family
7 reviews
10/10
Outstanding
Posted on Mar 10, 2026
The room and bed were both quite spacious, and it's a pleasant 15-minute walk to the Petronas Towers. A few things to note:
1. If you arrive early and need to store your luggage before check-in, there's a 5 MYR cash fee. They don't give change, but there's a small convenience store next to the front desk where you can get some.
2. The 200 MYR security deposit must be paid in cash. Alipay or WeChat are not accepted, and I didn't ask about credit cards.
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Guest User
Scarletz 2 Queen Bed Suite
Date of stay: Feb 2026
Family
8 reviews
10/10
Outstanding
Posted on Apr 2, 2026
Best bersih dan value for money , bayaran parking hanya 5 ringgit per entry , deposit 200 .
Guest User
Scarletz Luxury Suite
Date of stay: Jan 2026
Solo traveller
5 reviews
10/10
Outstanding
Posted on Feb 7, 2026
Great location, great comfort. Extremely clean.
Amazing place. The views were amazing. Nothing negative to say!
Guest User
Scarletz Luxury Suite
Date of stay: Nov 2025
Family
7 reviews
6.5/10
Posted on Dec 29, 2025
Limited lift should add more as waited for half an hour to check out
Response from Property: Dear Guest, thank you for sharing your feedback. We’re glad you appreciated the surroundings, but we sincerely apologize for the inconvenience caused by the limited lifts and the long wait during check‑out. We understand how important a smooth departure experience is and will continue working on ways to improve guest flow. Your comments are valuable to us, and we hope to welcome you back for a more seamless stay.
Lee Nico
Scarletz Luxury Suite
Date of stay: Nov 2025
Couple
30 reviews
8.0/10
Very good
Posted on Mar 4, 2026
Room were clean & big . Middle of everything , walking distance to KLCC .
umiey amierah
Scarletz 2 Queen Bed Suite
Date of stay: Sep 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Nov 7, 2025
Worth the money. Bilik cantik, kemas dan bersih. Check in process pon chef kiss. View cantik. Amenities complete. Puas hati.
Guest User
Scarletz Suite With Bathtub
Date of stay: Mar 2026
Solo traveller
1 reviews
8.0/10
Very good
Posted on Apr 12, 2026
Everything is ok except the lift. 4 lifts with high amount of traffic. Can wait up to 5-10mins for the lift during peak hours.
Guest User
Scarletz Luxury Suite
Date of stay: Mar 2026
Couple
6 reviews
3.0/10
Posted on Apr 9, 2026
The hotel does not provide: slippers, coffee and we found it dirty when we checked-in.
Clean service is once in 2 days. All the dishes in the kitchen are extremely dirty
I didnt like the experience.
Guest User
Scarletz Luxury Suite
Date of stay: Mar 2026
Travelling with friends
6 reviews
6.5/10
Posted on Apr 3, 2026
Came back after a long day outside only to realise too many faulty/issues in the unit. TV didn’t function well, not programmed to any channels, internet network could not be connected on the TV to access external prog as Netflix/Prime Video. There were no stable WiFi connections throughout the stay. The wait for the lift is horribly long every single time. I wonder what happens when there’s an emergency or medical urgency in the higher floors. There’s too many guests feedback on the lift matter. Property management should really need to look into this matter in highest priority.
Franklin Manavalan
Scarletz 2 Queen Bed Suite
Date of stay: Feb 2026
Family
3 reviews
8.5/10
Very good
Posted on Mar 25, 2026
Hotel is located in a stunning location and the room provides most of the facilities, but they can’t even afford to provide some extra tea bags thus ruining their service just because of some tea bags🥱😏