The Platinum 2 Kuala Lumpur by Holma Reviews

Response from Property: Dear Laura Liu,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we understand your disappointment.We are truly sorry for the issues you encountered during your time with us, including the lack of bathrobes, daily requests for toothpaste, and the missing hand wash and shower gel on your first night. These are basic amenities that should have been properly prepared in advance, and we deeply regret that we failed to meet those standards.Additionally, we are sorry to hear about your concerns regarding insects in the room and the lack of follow-up from our team. We take such matters seriously and will be reviewing our pest control practices to ensure a more thorough approach moving forward. It's also disappointing to hear that our customer service did not meet your expectations, as we aim to provide a seamless and comfortable experience for all our guests. Your feedback will certainly be shared with our team to improve our services.As a 4-star hotel, we are committed to maintaining high standards of service and cleanliness, and your comments will help us address areas that need improvement. We sincerely hope that you will reconsider your rating in the future, as we continuously strive to enhance our guest experience.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,Holma Butler Team

Response from Property: Dear guest,Thank you for taking your time to leave your review here. We appreciate your understanding regarding the shared lobby situation, which can sometimes create challenges.We sincerely apologize for the inconvenience caused by your room not being serviced during the afternoon. While we're glad our team responded promptly to your request, we understand that this should not have been necessary in the first place. Your feedback helps us identify areas for improvement, and we will work on optimizing our housekeeping schedule to ensure better service for our guests.We hope to have the opportunity to welcome you back and provide a smoother experience in the future.Warm regards,Holma Butler Team

Response from Property: Dear guest,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the spaciousness of our rooms and the beautiful poolside views—it’s always wonderful when our guests have a memorable experience.We apologize for the inconvenience caused by the washroom leakage and the odor in your room. We understand how this could have affected your stay, and we regret that a room change was not provided at the time. Your feedback highlights an area where we can improve, and we will ensure better handling of such situations moving forward.We also appreciate your suggestions regarding bathrobes and poolside towels. These are valuable recommendations, and we will review them to enhance our guests' comfort and convenience.Thank you for staying with us. We hope to welcome you back in the future and provide an even better experience.Warm regards,Holma Butler Team