Shahzan Hotel Kuantan, Trademark Collection by Wyndham Reviews

Response from Property: Dear Valued Guest,Thank you very much for your kind words and detailed feedback! We’re delighted that you enjoyed our central location next to Padang MBK1, as well as the convenience of free basement and outdoor parking. It’s great to know that the surroundings and service stood out positively, and that you found the room relatively quiet.We appreciate your constructive comments regarding upgrades, and we’ll certainly take them into account. Thank you also for noting the refundable deposit and tourism tax, which helps future guests be better prepared.Your insights are truly valuable to us, and we look forward to welcoming you back for another pleasant stay!Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Salam Sejahtera,Terima kasih atas maklum balas yang diberikan.Kami gembira mendengar lokasi hotel yang strategik memberi nilai tambah kepada pengalaman anda. Kami juga mengambil serius teguran mengenai kebersihan bilik serta keadaan cadar, dan perkara ini akan segera diperbaiki agar tetamu berasa lebih selesa. Cadangan anda mengenai penggunaan warna yang lebih cerah di bilik, koridor dan restoran juga amat dihargai.Kami berterima kasih atas komen ini dan kami akan berusaha meningkatkan mutu perkhidmatan serta keselesaan agar kunjungan anda seterusnya lebih memuaskan.Yang benar,Charles B PeterPengurus Besar KlusterShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Greetings, Dear Guest, Thank you for sharing your feedback and giving a good rating of your stay experience with us. We really appreciate the support and trust given. Positive feedback like this is an encouragement to our team to continue providing the best service to every guest. We hope to welcome you back in the future. Yours sincerely, Charles B Peter Cluster General Manager Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Salam Sejahtera,Tetamu yang dihormati,Terima kasih kerana berkongsi maklum balas serta memberikan penilaian yang baik terhadap pengalaman penginapan anda bersama kami. Kami amat menghargai sokongan dan kepercayaan yang diberikan.Maklum balas positif seperti ini menjadi pendorong kepada pasukan kami untuk terus memberikan perkhidmatan yang terbaik kepada setiap tetamu.Kami berharap dapat menyambut kedatangan anda kembali pada masa akan datang.Yang benar,Charles B PeterPengurus Besar KlusterShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you had an enjoyable stay and rated your experience highly.Your kind words mean a great deal to our team, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back again soon for another pleasant stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you had an enjoyable stay and rated your experience highly.Your kind words mean a great deal to our team, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back again soon for another pleasant stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Greetings, Dear Guest, Thank you for taking the time to share your experience with us. We apologize for all the shortcomings you have experienced, especially in terms of the cleanliness of the bathroom and room, as well as the uncomfortable lobby conditions due to the air conditioning issue. We have forwarded the feedback provided to the housekeeping team for immediate improvement actions and a more thorough inspection. Regarding the hot lobby conditions, we really understand the discomfort experienced. The management is paying serious attention to maintenance work and improvements to the air conditioning system to ensure that guest comfort can be continuously improved. We also note the rather long check-in period and will further improve the efficiency of the front desk operation so that the process is smoother in the future. We greatly appreciate your feedback and hope to welcome you back with a better accommodation experience on your next visit. Yours sincerely, Charles B Peter Cluster General Manager Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced, such as the air conditioner not cooling, the absence of a refrigerator, and the television not functioning. These issues have been forwarded to our maintenance and housekeeping teams for their immediate attention.We truly appreciate your feedback as it helps us improve our facilities and services. We hope to have the opportunity to welcome you again with a much better experience in the future.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay.We are truly sorry to hear that the room condition did not meet your expectations, particularly with regards to cleanliness and the air-conditioning system. This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused by the dusty room and the temperature control issue.Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate attention and improvement. We appreciate your constructive feedback as it helps us improve our services.We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you had an enjoyable stay and rated your experience highly.Your kind words mean a great deal to our team, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back again soon for another pleasant stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you had an enjoyable stay and rated your experience highly.Your kind review means a great deal to our team, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back again soon for another pleasant stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you had an enjoyable stay and rated your experience highly.Your kind review means a great deal to our team, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back again soon for another pleasant stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are truly delighted to know that you had an enjoyable stay and rated your experience highly.Your kind review means a great deal to our team, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back again soon for another pleasant stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham

Response from Property: Greetings Mrs. Hannah, Thank you for sharing your feedback and giving a good rating of your stay experience with us. We really appreciate the support and trust given. Positive feedback like this is an encouragement to our team to continue providing the best service to every guest. We hope to welcome you back in the future. Yours sincerely, Charles B Peter Cluster General Manager Shahzan Hotel Kuantan, Trademark Collection by Wyndham