Jl. Ciledug Raya No.17, RT.001/RW.002, Kreo Selatan, Kec. Larangan, Kreo Selatan, Jakarta, Special Capital Region of Jakarta, 12270, IndonesiaView Hotel Details
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Horison Ciledug Guest Reviews
4.6/5
Great
117 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.7
Cleanliness4.8
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All reviews(117)
Positive reviews(117)
Reviews with photos/video(43)
Friendly owner(22)
Awesome stay(21)
Clean and tidy(15)
Awesome rooms(10)
Great location(8)
Wendy
Deluxe Room
Stayed in Nov 2024
Family
4 reviews
3.5/5
Posted on Nov 22, 2024
Staff was very helpful and friendly. Hotel is clean and well maintained. Beautiful Aesthetics. A little strict on the little extras like towels etc.
Response from Property: Dear Bapak/Ibu Wendy,We very much appreciate your comments regarding your stay at Hotel Horison Ciledug.It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Horison Ciledug
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jugoJug
Deluxe Room
Stayed in Nov 2024
Couples
9 reviews
4.5/5
Great
Posted on Nov 28, 2024
Location strategic but the traffic was so bad, and the staff not too good but okay
Response from Property: Dear Bapak/Ibu JugoJug,We very much appreciate your comments regarding your stay at Hotel Horison Ciledug.It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Horison Ciledug
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Anonymous User
Deluxe Room
Stayed in Aug 2024
Business travellers
38 reviews
4.2/5
Very Good
Posted on Aug 30, 2024
Just stay for one night and it's all good. It is located in the main road with potential congestion along the way
Response from Property: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at Hotel Horison Ciledug.It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Horison Ciledug
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XinnHazelnut
Deluxe Room
Stayed in Mar 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
This hotel really really nice, comfort and I will come to this hotel again
Siew
Executive Room
Stayed in Jan 2024
Business travellers
3 reviews
4.7/5
Amazing
Posted on Jan 28, 2024
On Jan 19, the cook on duty that day made a very delicious nasi jeruk that brought me happiness for the rest of the day.
Guest User
Deluxe Room
Stayed in Oct 2024
Couples
19 reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
Nice and friendly staffs, good facilities also delicious food.
Response from Property: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at Hotel Horison Ciledug.It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Horison Ciledug
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MangoStick
Deluxe Room
Stayed in Feb 2024
Business travellers
37 reviews
5.0/5
Outstanding
Posted on Feb 4, 2024
This is a good hotel, and the staff are friendly to guest. I love it
Abinya Azka
Deluxe Room
Stayed in Apr 2024
Family
1 reviews
4.7/5
Amazing
Posted on Apr 13, 2024
Cleanliness is satisfactory, but there's room for improvement in the quality control of the linen to ensure a spotless condition before being handed over to guests.
The staff are friendly and helpful. Despite the hotel being full on the first day, they accommodated my room preference on the second day. However, there seems to be a new security team who are adequate, but we miss the friendliness and helpfulness of the previous team.
The food is decent, and the kids enjoyed the in-house Horisteak, although it's a bit pricey. Nearby the lobby, there's an "Ankringan" with more affordable options, which we found classy and convenient.
The ambiance is pleasant, especially with the refreshing scent of lemongrass in the lobby. The welcome drink and snack are satisfactory.
Parking was a bit congested due to the public holiday during Hari Raya, but the security team was helpful in assisting us.
Regarding amenities, we have a couple of suggestions for improvement. Firstly, the towels need to be replaced consistently. We received new, thick towels on the first day, but subsequent days provided us with the same old towels similar to the ones we reported two months ago (they informed us it's under management preparation for replacement). Secondly, it would be great if bath foam with a Saga scent and shampoo with a peppermint scent were provided, as they would complement the lemongrass ambiance of the hotel and provide a more luxurious feeling. The current shampoo and bath foam are not matching the ambiance of the hotel.
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Dicobaskoro
Deluxe Room
Stayed in Dec 2023
Solo travellers
62 reviews
4.2/5
Very Good
Posted on Jan 2, 2024
Big room and good wifi connection! Great breakfast and the staff are friendly! Really recommended!
Christian
Deluxe Room
Stayed in Dec 2024
Solo travellers
20 reviews
5.0/5
Outstanding
Posted on Dec 28, 2024
Family friendly banget
Response from Property: Yang terhormat Bapak Christian,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Hotel Horison Ciledug. Sangat menyenangkan bagi kami untuk menerima umpan balik atau tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Hotel Horison Ciledug
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Khairul Anwar
Deluxe Room
Stayed in Sep 2024
Solo travellers
10 reviews
4.5/5
Great
Posted on Oct 6, 2024
Friendly front desk staffs
Response from Property: Dear Bapak Khairul Anwar,We very much appreciate your comments regarding your stay at Hotel Horison Ciledug.It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Horison Ciledug
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ChanNan
Deluxe Room
Stayed in Apr 2023
Couples
17 reviews
4.2/5
Very Good
Posted on Apr 11, 2023
strategic location, friendly staff, easy check-in but need more time for check out. need more variation on breakfast