The location is indeed magnificent, nestled in lush greenery that gives the impression of a timeless place. Unfortunately, that's the only positive thing we'll remember from this experience.
The infinity pool is no longer functioning: it doesn't overflow, and the water was murky, a far cry from the showcased photos. The rooms, though tastefully decorated, are actually dark, dirty, and extremely uncomfortable. There's no air conditioning, only standing or ceiling fans that circulate stifling hot air with incessant noise, making sleep almost impossible.
The mosquito nets are full of holes and completely useless against mosquitoes. The result: heat, noise, and bites all night long.
We had booked two nights but chose to leave the establishment after the first night because the stay was so unpleasant. The management promised us a refund for the unused night, but despite several follow-ups, we are still waiting for that refund to this day.
A splendid setting is not enough to compensate for such a lack of maintenance, comfort, and professionalism.
Original TextTranslation provided by AI
