The hotel itself was nice.
The location was great, just on the Gaya Street and you can grab anything you like from the night market.
However, I was nearly triple taxed.
I paid the traveller tax on the platform already, i wasnt aware of that. When checking in, the front desk staff asked for traveller tax, I passed him 100rm and he gave me 70 back.
When checking out, I was asked to pay the tax because they didn’t find any log in their system to prove we have paid the tax. They wouldn’t let us go unless we can prove we have paid the tax or I pay again. And the manager even said that we as customers should keep our receipt to prove that.
After long negotiations, they finally decided to let us go.
On the way out we talked to another friend stayed in the same hotel, he was even not being asked to pay the tax, the front desk staff told that he has paid online already. So I started to check my own receipt in trip.com and emails, then I found out that I have also paid my taxes online already.
If the friend didn’t inspire me, or the friend was also asked to pay the tax, we won’t find out till we die.
When I stayed in another hotel in Malaysia, I was also accidentally double taxed. But they actively apologized and gave me the money back. So I wouldn’t say anything and I would’t leave any bad reviews to them.
Sixty3 hotel showed that they did extremely bad job on training their staff and quite awful attitude when negotiating.
