Mercure Kota Kinabalu City Centre

This Mercure can't even compare to the ones back home in terms of hygiene. It was frankly quite disappointing. There were mold spots on the walls and the sink, and stains on the bed sheets and duvet cover. However, the hotel's location is actually pretty good. It's only 5 minutes from曙光广场 (Dawn Plaza) and about a 10-minute walk to the DBKK jetty. I even caught the sunset from the rooftop pool. PS: I asked about early check-in, and the earliest time is 5 AM for a charge of 100 MYR.

This has to be the worst Mercure I've ever stayed at, no exaggeration. We arrived at 11:30 PM. The front desk staff chatted with three Indian people for almost 15 minutes, completely ignoring the two groups of Chinese guests waiting behind us. When it was finally our turn, they dismissed us in three minutes. Room facilities were terrible. Light leaked in from under the door, and outside noise was very loud. The interior facilities were incredibly old and worn out; the sheets even had holes. Crucially, there was no window, and the bathroom reeked of sewage. The room constantly had a strange odor. We asked the floor staff twice for housekeeping, and they only came to clean after we returned for the third time. The slippers were as thin as paper. The breakfast offerings were barely better than nothing; we just had a cup of coffee. The only two highlights were the rooftop outdoor pool, which offered nice views, and the fact that it's about a 5-minute walk to Gaya Street. For over 400 a night, I deeply regret booking this hotel. I will absolutely never stay here again.

The room was quite small, and the hotel service was pretty mediocre. For all three nights, no matter who was at the front desk, they always had a sour face. But the main issue was the room's cleanliness, which was really, really poor. The sofa had all sorts of stains, not just a few, but everywhere to the point it was unusable.

The hotel's location is extremely convenient, close to both the pier and a shopping mall, making it very suitable for families with children. However, the pier downstairs is currently under construction, so the immediate area outside is a large construction site. Overall, it's still a recommended hotel.

The location is quite convenient, but the room facilities are a bit old and the price is slightly high. It didn't quite meet my expectations. However, it's very convenient for shopping at Shuguang Mall, and there are several restaurants nearby to choose from.

I absolutely do not recommend this Mercure! The room's cleanliness was appalling. The sheets had noticeable stains, there were false eyelashes left on the table, and dirty residue was visible everywhere in the room. For a chain hotel to fail at basic cleaning, with such sloppy housekeeping, it made for a terrible stay and extremely poor value for money. Avoid at all costs!