Mitsis Summer Palace

All the staff are all kind and approachable.Room are clean and equipped with all amenities.I love Mitsis summer palace.

Not a good gym. Rooms are nice. Food so so but lots of greens. Needs refurb in common areas and too expensive

We loved it. The hotel itself is very pretty with a perfect seaview from every spot. The room (sea front) was very big, clean and looked very good/comfy. We also enjoyed the three a la carte restaurants. Nice looking spots and good food variety. Extra point for the very comfy sunbeds. Negatives: The sunbeds on the infinity pools are rare and all reserved at about 7:30/8:00 am without people using ist for a long time. So we could not sit there before late afternoon. The staff should look at this before the opening hours of the pool.

Mitsis Summer Palace is so beautiful, the views, the overall ambience and the lovely landscaping of the grounds enabled us to relax and spend a delightfully chilled time together. It was one of the most relaxing weeks away we have ever enjoyed. We loved that there are lots of different areas to explore, including varied options of places to eat and many bars. It never felt too busy or overwhelming. Also the huge variety of pools and the beach, all with very comfortable sunbeds was a highlight. We were very fortunate to experience both a superior sea view room and a family suite, which were both spacious. The suite had the most amazing view from the plunge pool. An unforgettable experience! We felt valued and warmly welcomed by the whole hard working, friendly staff team. Too many names to mention but everyone should be included and praised and thanked for all they do. We hope to return one day.

This hotel isn’t perfect but it’s much better than some reviews would have you believe and you’ll have a great holiday! Rooms are gorgeous, really well done with high end fixtures & fittings. Mini bar topped up daily with coke, fanta, sprite, beer and wine. Nespresso pods topped up if you need it too. You can order room service as part of your all inclusive with a €10 tray charge. Pool and beach area were clean and the gyros at the beach is delicious, served by a friendly lady. The beach bar did run out of beer and water which is poor, I can’t understand why the hotel don’t have bottles ready for if this happens when they already have them for the mini bars anyway. Infinity pools are picturesque but are saltwater which I didn’t realise initially. Staff were mostly friendly but there were a few rude staff which other reviews have mentioned. The hotel grounds are well kept and the drinks are good. Several of us were served raw chicken at the main a la carte so always check this as it seems to be an issue, I did find when we pointed out problems to staff that it was either dismissed or acknowledged but never apologised for. The hotel is suitable for adults as there is nothing for kids to do, there’s no daytime entertainment, the pools are very bougie rather than fun and the evening entertainment was poor mostly over by 9:30pm other than the disco. The Med brunch service was laughably slow but as we were on holiday we were in no rush and the food was delicious. Book restaurant spaces before you travel as we had to eat really late to get bookings as we weren’t aware. There are loads of steps which was fine for us but worth noting if you have mobility issues. As much as there were little issues preventing me giving it 5 stars, there was nothing that ruined our trip and if you are going for a relaxing holiday you will enjoy this place!

The gluten free options were excellent. We booked The Med restaurant for brunch and dinner which was excellent, as was the Dusk restaurant. You can book up to three times in a week, as we travelled midweek we got 6 bookings! Now the main restaurant I personally didn’t like as the food didn’t live up to the other three restaurants on the premises. The staff are so lovely and helpful, the rooms are stylish and clean with lovely bedding. The mini bar is an added bonus with great wines! Stocked daily. All in all a lovely stay CCx

Just returned from Mitsis Summer Palace after a weeks stay. This is not a 5 star resort. We were premium plus which does not mean nothing at this hotel so not sure whey jet2 make a big thing about it. According to the website you can use the restaurants more than once on premium plus but when we arrived we were told you can only make one booking per restaurant. To be fair they did us a favour as they were not any good anyway service was extremely slow in med restaurant and everything just seemed to be a bit unorganised took about took about 2 and half hours from order to deserts. 99% of the staff we really nice and worked very hard so can’t fault them. We booked a front row sea view room. The room was really good but the balcony looked directly into the restaurant and to the left was a walkway and then the beds for the infinity pool so people just look directly into the balcony no privacy what so ever we didn’t even use the balcony for this reason which was a shame. We did ask to move rooms and was offered a room over the service road towards the back of the complex which we declined. Lack of sunbeds by the pool so if your not up early you miss out. There was also a lack of entertainment in the evenings. Overall I would rate this place at a 6 out of 10 For the price we paid I was very disappointed and feel the photos on the jet2 and Mitsis sites are not giving you the entire picture.

We have just returned from a 9-night stay and overall had a fabulous holiday. The hotel itself is absolutely stunning, with one of the best sea views we have ever experienced. The rooms were modern, spotless, and beautifully designed, and the bathroom/shower setup was honestly to die for. We had a pool plunge room and it was stunning, and a nice change of not having to fight or get up early for sunbeds which was a welcome change - that said we noticed that yes the infinity pool beds did fill up quickly but the other 4 pools and beach sun-beds were available all day - on our last day we went to the beach at 12(midday) and managed to grab two sun-beds no issue and seemed to be a few clusters to choose from! So even if you do not have the luxury of sun-beds in room, I wouldn't be too bothered about being the early bird as beds were always avalible. The biggest highlight for us was definitely the atmosphere throughout the resort. The à la carte restaurants were beautiful, especially Dusk and the BBQ Den, which were both standout experiences for us. Amazing views, beautiful vibes, and a really special setting for an evening meal. There are many fantastic picture spots around the hotel too!! I was actually quite surprised when reading some recent reviews during our stay that described the food as “inedible” or “lukewarm,” because that was completely opposite to our experience. We thoroughly enjoyed the food throughout our stay, including the buffet restaurant on the three nights we ate there. Even at the buffet (main dining restaurant) , you are still served a starter and main course, with only salads and desserts being buffet-style, which we thought worked really well. Every meal we had was enjoyable and always served hot, so if you are reading negative food reviews, I would definitely take them with a pinch of salt. The only real let-down for us, and the reason this wasn’t quite a perfect stay, was the service. At times it could be very slow, particularly when ordering drinks or meals. One occasion that really stood out was brunch at The Med, where we waited 27 minutes before anyone even came to take a drinks order despite being seated the entire time. However on our second stay we got served in under 5 mins so it really sometimes did seem luck of the draw! That said, towards the end of our stay, the service definitely seemed to improve and became noticeably quicker. We did go May 3rd - 12th so maybe with it still being slightly out of season the staff are trying to get up to speed or maybe the hotel even needs more staff because I’d hate to see what the service is like at peek season if we were a little bit underwhelmed with it whilst it has just recently opened. Overall though, this is still a fantastic 5-star resort in a breathtaking location, and we had an amazing time. We would definitely use Mitsis Resorts again and would happily recommend them to others. Some important things to note for others: •minibar is free and restocked everyd

From the first minute we arrived at the hotel we felt at home. Amazing atmosphere, food, choice of restaurants and choice of pools with a beautiful sea view. Highly recommended to rent a car and you should definitely visit ZIA town because memories for life. Big thanks to the restaurant staff. Lady by the restaurant door is like a visiting card for the hotel and I mean that. She was born for this job and her dedication to her job and to each client means so much. Sotiris always checking if everything is okay with the food and drinks and that is very nice. Big thanks for taking such good care of the clients and at the end of the day after a long hours you all still smiling.