Hoshino Resorts Kai Aso

It was my first time at Hoshino Resorts, so I made a reservation with high expectations. I was looking forward to seeing what kind of service they would provide based on media information and reviews, so I may have expected too much. First of all, the room was the furthest location on the premises. Regarding that, I thought it would have been better to be a little closer, but I think it can't be helped. I was told that I would pick up and drop off the cart, but after all I only used it once on the way home. Do you feel lucky if you don't say it? To make it a little easier to use, shall we pick you up in a cart before dinner and before breakfast? I wanted you to be considerate enough to ask. Because it's over 100,000 yen for two people per night... I was guided to my room, and after confirming my request for dinner and breakfast time, etc., after the staff returned, I checked the open-air bath, and found fine algae in the hot water. There was a lot of dirt like this. I took a bath because it was a chance, but after leaving the open-air bath, I had to wash off the dirt in the indoor bathtub. It may be unavoidable because it is a circulating hot spring that heats and adds water, but at least I want you to drain the hot water every time, clean it, and fill it with hot water. That was definitely not Yunohana. It looked like dead leaves that had fallen into the bathtub and had not been removed before being soaked in hot water and turned into fine pieces. I know that the leaves and insects that get into the bathtub after cleaning are unavoidable due to the nature of the open-air bath, but that dirt is different... Even when I stayed at other reasonably priced inns with open-air baths, the I've never had so much algae in it. At breakfast, it was difficult to ask the waiter for refills of rice or refills of tea, as the staff were far away. Also, there is only one person who is so far away that even if you call out to them, they will not notice you. At another inn where I stayed the day before, the dining room was a private room, but I was able to ask for refills of rice and tea at the right time, and I didn't ask for it, so I felt a special difference. to the bad. At Kai Aso, we had breakfast at the latest time, but after that, when we went to the fireplace, the fire was out. Also, I was disappointed that I could not inform you about the tomato juice and milk that other customers had. Still, I wanted to have it, so even though it was embarrassing, I had the milk poured by myself. I was seen by the front desk, but that person didn't serve me, and I didn't even call the person in charge. but. When I was dealing with each and every staff face-to-face, the smiles, language, and conversation were pleasant, but I expected that they would take care of me without saying anything. There was no. Or rather, there may be situations where there is only one staff member at a distance that is out of reach. I may have expected too much, such as the service and consideration that only Hoshino Resorts has seen in the media. It was a disappointing stay because it was not cheap. I felt that they were understaffed. Except for the open-air bath, the room was spacious and very comfortable. The floor heating was also warm. The open-air bath and the bonfire had a nice atmosphere. Had it not been for the dirt, I think I would have enjoyed it longer. I thought it was an interesting attempt to have furoshiki as an amenity. The fact that the ingredients, manufacturer, and brand are not written on lotions, etc., may be due to the fact that the containers have been changed. Unfortunately the TV was small. Wouldn't it be better not to have it? I thought that a Bluetooth wireless speaker that could be connected to a smartphone would be an interesting piece of equipment. Overall, I felt that the service was not commensurate with the price. I think the price range is comparable to Yufuin Gosanke, but I don't think I can recommend Kai Aso to anyone I know. If you are looking for something like this, Hoshino Resort will not be a candidate. For that reason, I have to say that this content is very bad for this price (about 120,000 yen). Half price (60,000 yen) is bad, and 20% (24,000 yen) is normal. Even if the food is good, the hot spring (and the inside of the bathtub) is full of dirt and garbage... I don't care if the floor is dirty or there are spider webs. It was disappointing that I was so disappointing... I hope that future improvements will be made for those who are longing for Hoshino Resorts and will be making a reservation.