The hotel facilities are decent and relatively new, but the service is terrible. The front desk wouldn't even lend me nail clippers, I'm not sure if they're just chronically broke. They charge an extra 3% for card payments and play dumb when it comes to refunds, probably because they used to be food delivery drivers. They arbitrarily canceled my paid diving reservation and changed prices whenever they felt like it, completely lacking credibility. Don't even get me started on the diving; the divemaster is Thai, and you can imagine his English skills. The equipment is very old. I had to go barefoot with the fins, even though I brought shoes that I couldn't use, and ended up getting blisters. The wetsuit was short-sleeved and short-legged, resulting in many scratches, while the divemaster himself wore a full suit and shoes. There was no boat for diving; they subcontracted to Big Bubble dive shop, which is why the price was higher than elsewhere. Where was the boat? 'Under repair,' you know how that goes. Service: I'd give it 0 stars if I could, but there's no option.
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