Wow!! Where to start.... staff amazing, we booked the three bedroom apartment and we were not dissapointed, huge rooms, each with ensuite, bath and shower. Living room big, comfy with TV, Wifi and aircon throughout. Fresh sheets, beach and bath towels supplied by 6am each morning on you balcony along with 6 bottles of water daily. Rooms were cleaned when you put the sign on and were immaculate. Staff were so respectful and friendly. The apartment had a full size fridge which was great. Breakfast was included....this was until 10.30am and there was a wide selection available. The in house resturants were fab and the views amazing. You could enjoy lunch/dinner by the sea or order takeaway (food and drinks) to the pool or to your apartment. Pools were great, never an issue to get a bed for the four of us, most days we were the only ones there. Pools heated, clean and all areas in great condition. The hotel is in the heart of Fisherman's Village with so many lovely places to go to. Local shops and laundry services are very cheap. I honestly could not fault this hotel, we are a family of 4, with two boys ages 15 and 12.... they loved this place as did we. All trips were super organised and we were picked up and dropped off at the door. Would highly advise the elephant sanctaury and the boat trip to pig island. I have already told people how amazing this pace is and if you are in Koh Samui you need to stay. 10/10!!