Hotel Sui Kobe Sannomiya by Abest Reviews
Hotel Sui Kobe Sannomiya by Abest
2 Chome-1-20 Nakayamatedori, Chuo Ward, Kobe City, Hyogo Prefecture, 650-0004, JapanSee Hotel Details
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Reviews from Real Guests
8.8/10
Very good
55 reviews
Verified reviewsLocation8.7
Amenities8.8
Service8.9
Cleanliness8.8
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All reviews(55)
Positive reviews(53)
Reviews with photos/video(14)
Great service(16)
Clean and tidy(14)
Awesome rooms(12)
Great location(12)
Awesome stay(11)
Tasty coffee(5)
Awesome amenities(4)
Convenient location(4)
Negative reviews(2)
vzwillyc
Single Room Non Smoking
Date of stay: Sep 2025
Solo traveller
2 reviews
Outstanding
Posted on Oct 5, 2025
Very nice boutique hotel close to Sannomiya Station. The road leading up to the hotel has a lot of touts at night though and the stone road isn’t good for luggage wheels. But the public bath is very elegantly designed with dark colors and the free coffee in the lounge is a must try.
Response from Property: Dear Guest,Thank you very much for staying with us and for sharing your thoughtful feedback.We are delighted to hear that you enjoyed our public bath and the complimentary coffee in the lounge. It is also a pleasure to know that you appreciated our boutique-style atmosphere near Sannomiya Station.We apologize for any inconvenience caused by the surrounding area and the stone-paved road. We understand that it can be challenging when carrying luggage, especially at night.We truly appreciate your valuable comments and hope to welcome you again for another comfortable stay in Kobe.Nishida, Front DeskHotel SUI Kobe Sannomiya
Guest User
Single Room Smoking
Date of stay: Jun 2025
Solo traveller
33 reviews
Very good
Posted on Jul 26, 2025
The bath is pretty good.
Good service.
Good location.
Response from Property: Dear Guest,Thank you very much for choosing Hotel SUI Kobe Sannomiya and for sharing your feedback.We are pleased to hear that you enjoyed our bath facilities, found our service satisfactory, and appreciated our convenient location. Your positive comments encourage us to continue improving and providing the best experience possible.We look forward to welcoming you again in the near future.Sincerely,HorioFront DeskHotel SUI Kobe Sannomiya
Adrian Tan Hx
Single Room Smoking
Date of stay: Dec 2024
Solo traveller
3 reviews
Very good
Posted on Jan 26, 2025
Good: The hotel is centrally located and offers excellent amenities.
Bad: Despite arriving at 10 a.m. after a red-eye flight, I was denied early check-in even though my room was already available. My luggage was placed in the room, but I was told to return at 2:45 p.m. unless I paid an additional 2,000 yen per hour for early access.
Bad: The room had a strong cigarette smell, which was very unpleasant.
Response from Property: Dear Guest,Thank you for choosing Hotel SUI Kobe Sannomiya and for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced with the early check-in and the strong cigarette smell in the room. It is our goal to provide a comfortable and pleasant stay for all of our guests, and we regret that we did not meet your expectations on this occasion. We understand how important it is to offer a welcoming and clean environment and will work on improving our check-in process and odor control in our rooms.Thank you again for your valuable feedback. We hope to welcome you back in the future with improved services.Best regards,Hotel SUI Kobe SannomiyaFront Desk Horio
Guest User
Single Room Non Smoking
Date of stay: May 2025
Solo traveller
8 reviews
Very good
Posted on Jun 19, 2025
Pls remember the check out time is 10am
Response from Property: Dear Guest,Thank you very much for staying at Hotel SUI Kobe Sannomiya and for your positive review.We appreciate your kind reminder regarding the 10 a.m. check-out time. We strive to ensure all our guests have a smooth and comfortable stay, and your feedback helps us maintain clear communication.We look forward to welcoming you again on your next visit to Kobe.Hotel SUI Kobe SannomiyaFront Desk – Horio
Guest User
Double Room Non Smoking
Date of stay: Jul 2024
Solo traveller
18 reviews
Posted on Aug 10, 2024
10 mins walk from Sanomiya station.
clean and small size room
good for solo traveler
Response from Property: Dear Guest,Thank you for sharing your review. We're happy to hear that you found the room clean and suitable for a solo traveler, as well as the convenient location near Sannomiya Station.We hope to welcome you back on your next visit to Kobe.Best regards,Front Desk, HorioHotel SUI Kobe Sannomiya
Guest User
Double Room Non Smoking
Date of stay: Sep 2025
Business traveller
1 reviews
Outstanding
Posted on Oct 7, 2025
good services
Response from Property: Dear Guest,Thank you very much for your kind comment.We are delighted to hear that you were satisfied with our service.We truly appreciate your support and look forward to welcoming you again on your next visit to Kobe.Nishida, Front DeskHotel SUI Kobe Sannomiya
HKMonkeyRider
Date of stay: Aug 2023
Couple
7 reviews
Amazing
Posted on Sep 26, 2023
Booked at the last moment of arrival.
Hotel is located in the middle of a few busy streets. A lot of restaurants nearby too. Parking is slightly far but it’s acceptable.
A decent choice.
Response from Property: ご投稿者様へ、この度は、ホテルSUI神戸三宮をご利用いただきありがとうございます。立地や周辺のレストランにご満足いただけたこと、大変嬉しく思います。また、駐車場の距離についてもご理解いただきありがとうございます。またのご利用をお待ちしております。フロント 堀尾ホテルSUI神戸三宮
온천욕하는 카피바라
Double Room Non Smoking
Date of stay: Sep 2025
Solo traveller
15 reviews
Amazing
Posted on Oct 9, 2025
It seems to be frequented by local office workers and casual travelers. The rice balls and breakfast are also authentically Korean. There were at least two staff members who spoke Korean.
However, after checking in, my card wouldn't work, so I had to go back and forth twice. The staff couldn't resolve the issue, so I gave up on Japanese and complained in English, and they finally resolved it.
The room was spacious and comfortable, but the bedding had a slight odor. The public bath was decent (though still a bit stinky... avoid peak hours).
And at night, the entire street is a nightlife hotspot, with many people in suits and women walking around. Ladies, please use the main road.
Original TextTranslated by Google
Response from Property: 저희 호텔을 이용해 주시고 소중한 후기를 남겨주셔서 진심으로 감사합니다.
현지 느낌의 조식과 객실의 쾌적함, 그리고 한국어 가능 직원에 대해 긍정적으로 평가해 주셔서 기쁩니다.
다만, 체크인 시 카드키 인식 문제로 여러 번 번거로움을 드리고, 대응 과정에서 불편을 겪게 해드린 점 진심으로 사과드립니다. 고객님의 소중한 시간을 뺏게 되어 송구스러운 마음이며, 해당 문제는 관련 부서와 공유하여 향후 동일한 문제가 발생하지 않도록 철저히 점검하겠습니다.
또한 이불의 위생 상태와 대욕장 이용에 불편을 드린 점에 대해서도 사과의 말씀을 드립니다. 청결 관리에 더욱 신경 쓰고, 대욕장 혼잡도 안내 등 고객님들께서 더욱 편안하게 이용하실 수 있는 방안을 모색하겠습니다.
호텔 주변 환경에 대해서도 상세한 정보를 공유해 주셔서 감사합니다. 말씀하신 대로 주변이 유흥가와 인접해 있어, 여성 고객님들께는 가급적 큰길을 이용하시기를 저희도 적극 권장하고 있습니다. 고객님의 안전과 편안한 투숙을 위해 더욱 주의를 기울이겠습니다.
주신 피드백을 바탕으로 더욱 발전하는 서비스를 제공할 수 있도록 노력하겠습니다. 바쁘신 와중에 정성스러운 의견 남겨주셔서 다시 한번 감사드립니다.
Summer0710
Double Room Non Smoking
Date of stay: Jun 2025
Couple
1 reviews
Amazing
Posted on Aug 4, 2025
The hotel receptionist's English could be improved; they only knew basic English words and couldn't really hold a conversation. Most of their service was in Japanese, which might not be very friendly to international travelers.
However, the service attitude was very good, and they offered free-flowing beer from 5 PM to 7 PM, a very special promotion.
The rooms were very clean and the accommodation was comfortable, but the location has many street vendors soliciting customers at night, which might be a bit scary for tourists returning late.
Original TextTranslated by Google
Response from Property: Dear Summer0710,Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your valuable feedback with us.We sincerely apologize for any inconvenience caused by the limited English skills of our front desk staff. We are currently enhancing our language training programs to better accommodate our international guests and provide a more comfortable and seamless experience.We are glad to hear that you enjoyed our happy hour with free beer from 17:00 to 19:00. We will continue to offer special services that bring joy to our guests.Regarding your concerns about the surrounding area, we take your feedback seriously and are working closely with the local community to ensure a safe and secure environment for all our guests, especially during nighttime.We will continue striving to provide a comfortable and safe stay for everyone. We sincerely look forward to welcoming you back to our hotel in the future.Sincerely,HorioFront DeskHotel SUI Kobe Sannomiya
Guest User
Single Room Non Smoking
Date of stay: Mar 2025
Other
1 reviews
Posted on Apr 27, 2025
You need to put the garbage at the door of the room by yourself, and they will not collect it after the time. The breakfast is very ordinary, almost all of it is soaked rice every day, and it is not recommended to order breakfast.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Hotel SUI Kobe Sannomiya and taking the time to share your opinions and suggestions. We apologize for the inconvenience caused to you regarding the need to place room trash at the door. We will further review the cleaning process and strive to provide more convenient and considerate services. In addition, we are also deeply sorry that the breakfast content did not meet your expectations. We will seriously refer to your feedback and consider adding changes and diversity to the menu design to enhance the dining experience. Thank you very much for your valuable suggestions, and we will continue to work hard to improve. I look forward to the opportunity to bring you a more satisfactory accommodation experience in the future. Sincerely, Hotel SUI Kobe Sannomiya
2332908124
Twin Room
Date of stay: Sep 2025
Solo traveller
3 reviews
Posted on Oct 10, 2025
The room was too small and the price was too high. The only advantage was its proximity to Ikuta Shrine. I would never stay here again.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，
感謝您選擇入住我們酒店，並如實分享了您的入住感受。
對於房間空間較小以及價格未能讓您感到物有所值，我們深表歉意。由於酒店地處市中心核心地段，空間佈局確實存在一定的侷限性，對此給您帶來的不便，我們懇請您的諒解。
很高興看到您對酒店鄰近生田神社的優越地理位置表示認可。我們會認真參考您的反饋，在今後的運營中努力優化服務細節，力求在有限的空間內為賓客提供更高性價比的住宿體驗。
再次感謝您的寶貴意見。
Guest User
Double Room Smoking
Date of stay: Aug 2025
Couple
15 reviews
Posted on Oct 25, 2025
It was great.
Considering the price, it was a last-minute reservation and it was okay.
I might stay here again if I'm in that area again.
Original TextTranslated by Google
Response from Property: この度は当ホテルをご利用いただき、誠にありがとうございます。
急なご予定でのご宿泊とのことでしたが、ご満足いただけた様子を伺い、大変嬉しく存じます。
コストパフォーマンスにつきましても、お褒めのお言葉をいただき光栄です。
またこちら方面へお越しの機会がございましたら、ぜひ当ホテルをご利用くださいませ。
お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。
Guest User
Single Room Smoking
Date of stay: Aug 2025
Business traveller
1 reviews
Very good
Posted on Sep 13, 2025
When I asked something at the front desk, they were very friendly and helpful.
Their kind service was a welcome relief in an unfamiliar place.
Thank you for your help.
Original TextTranslated by Google
Response from Property: Dear reviewer, Thank you very much for staying at Hotel SUI Kobe Sannomiya. We were also very happy to read that you "served us in a pleasant manner" regarding the service at the front desk. It is the greatest encouragement for us to hear that you were able to feel at ease in this new place. All of our staff will continue to strive to further improve our service so that you can have a comfortable stay. We hope you will use our hotel again when you visit Kobe. Hotel SUI Kobe Sannomiya Front Desk Horio
Anonymous User
Single Room Non Smoking
Date of stay: May 2025
Solo traveller
5 reviews
Outstanding
Posted on Jun 22, 2025
It was nice and helpful
Original TextTranslated by Google
Response from Property: Dear reviewer, Thank you very much for staying at Hotel SUI Kobe Sannomiya. We are very pleased to receive the highest rating in all categories and to hear that you were "kind and helpful." All of our staff are dedicated to providing the best hospitality possible, so such words are the greatest encouragement. We hope you will use our hotel again when you visit Kobe. Hotel SUI Kobe Sannomiya Front Desk Horio
Guest User
Twin Room
Date of stay: May 2025
Solo traveller
3 reviews
Great
Posted on Jun 27, 2025
Even though I had a reservation, they said I didn't have one, and check-in took a very long time.
On my second night, there was only one towel left, which was disappointing. (They may have done so because there was only one used towel in the room, but I returned the other one at the public bath.)
Also, some of the guests had low standards, and I found it unpleasant to see them brushing their teeth in the washing area of the public bath. (And it was a mother and daughter, after all!)
Recently, there have been people brushing their teeth in the washing area of the public bath, so I wish the hotel would warn people in advance.
Original TextTranslated by Google
Response from Property: Dear reviewer, Thank you for staying at Hotel SUI Kobe Sannomiya. First of all, we sincerely apologize for the inconvenience caused by the delay in confirming your reservation. We will continue to review our reservation management system to ensure a smoother check-in process. We also apologize for not meeting your expectations due to the lack of towels. Taking into consideration the return status at the large public bath, we will strive to prevent a recurrence by thoroughly managing cleaning and equipment. Furthermore, we would like to apologize again for the inconvenience caused by the manners in the large public bath. We will strive to improve manners by posting warning notices and providing more information from staff so that our customers can use the facility comfortably. We take your valuable feedback seriously and will use it to improve our services in the future. We hope you will consider using our facility again the next time you visit Kobe. Hotel SUI Kobe Sannomiya Front Desk, Horio