Apartment Hotel 11 Kobe Motomachi

The room was clean and well-equipped with amenities. Although there were dishes, I was hesitant to use them because I wasn't sure how clean they were. There was also garbage left on the balcony from previous guests, and I saw insects flying around. After booking, I received an email from the hotel with check-in and facility information, but it was only in English and Chinese. Apparently, they cater to international guests, and the booking option I selected was for Chinese guests. I was instructed to dispose of trash in a specific location, and when I checked out, I looked for it in the lobby. However, the lobby in the provided image was different from the actual one, and I couldn't find where to put the trash. After inquiring, they sent me a third image, which was completely different from the first one. If they had sent the correct image from the start, things would have been much smoother. This makes me wonder if the garbage left on the balcony was because those guests also couldn't find the proper disposal area. Overall, it was a hassle and quite unpleasant, so I won't be booking here again.

The hotel was extremely new and very well maintained. The amenities and supplies provided were incredibly complete and thoughtful, which made the stay very comfortable. The location was also super convenient, just a short walk from the station with easy access to transportation. Would definitely stay here again next time!

The kitchen is well-equipped, and having a washing machine in the room is a huge plus! It even comes with detergent, so you can do laundry anytime. There aren't many hangers though, so it's best to bring your own. The fridge is a good size, and the freezer actually works! For dishes, there were chopsticks, forks, spoons, and four plates, plus a rice cooker! You could practically live here! Highly recommend. The picture below is a meal I cooked at this hotel.

The entire apartment is equipped with brand new facilities, very neat and clean. The water pressure in the bathroom is excellent, and the space is ample, giving a good sense of openness. Self check-in was simple, convenient, and fast. There are cooking utensils and an extractor fan for cooking. The air conditioning is sufficient, and the toilet and shower are separated. Thumbs up. Downstairs, there are many restaurants and shops, making shopping and dining very convenient. The only downside is that towels are not provided and need to be rented for a fee.

Clean, well-equipped, and really comfortable to stay in. I'd love to stay here again. The home appliances were a lifesaver!

I've stayed at their Namba location before, so I decided to use this one in Kobe. There were plenty of outlets to charge devices, the room was spacious, and the large refrigerator was a great bonus!

This apartment is absolutely perfect! We rented it when visiting relatives in Kobe. The facilities are brand new, and it's incredibly clean. The location is excellent, with a market right behind it and supermarkets nearby. The owner clearly knows how to run a great business. I'll definitely choose this place again on my next trip!