Mere Court Hotel

Check in time 3pm but strictly applied. I had meeting cancelled so got there early and although it turned out they had a signalling system to alert that the room allocated was ready - no way! There is no reason not to give the key out if the room is serviced apart from any internal organisation thing. I, like most people, dislike it intensely when companies put the customer last! The hotel is ok and the room was ok.

Excellent hotel. Amazing location with lovely friendly staff. Rooms were lovely and clean with a comfy bed.

I'm disabled and use mobility scooter and had an accessible room which was perfect ,staff very helpful and put ramps on the small stepped area for me ,a lovely relaxing stay and would highly recommend

Stayed here for a company function. The hotel looks very nice from the outside, staff at reception were pleasant and polite. Booked a deluxe double, not sure what bit of it was deluxe, the decor looks tired and outdated, old style mahogony furniture, decor reminded me of 1990's / 2000 style wallpaper. Bathroom clean, bed comfortable. Stayed in lake side room but looked out at a fence and barrels and crates at the back of the bar, nothing deluxe about the lake view (thought there was a law about falsely advertising something). On a positive the evening function room was great and the food was very good, just a disappointment with my room.

Mould around the bath. Toilet did not flush. No hot water for a shower when I arrived in the evening. Paid £15 for b’fast. Fruit sliced on the table had gone brown. Mixed fruit was mush so must have been frozen. Asked for a latta I was give a tall instant coffee with a drop of milk. I could go on but no point as nothing will change.

Excellent staff, very comfortable rooms and beautiful setting

Very enjoyable stopover, very friendly staff nice food.

Reaching the reception desk, I was greeted by a welcoming smile from a young woman called Lucy, who quickly processed my checking in, and doublecheck that the room is prepared ready for me to move into, and was very efficient and helpful. The room is on the top floor up a second small flight of stairs, who is very comfortably appointed with a view of the small lake and fountains outside. I met my friend in the bar and the young barman, Sam.'G efficiently serve the drinks with a pleasant manner which he continued with in the dining room later that evening as we have chosen to dine in:we both thoroughly enjoyed our choices. There is plenty of parking and the grounds were very welcoming. If I had one small quibble, it would be that from the car parking, there was no clear signage about how to proceed to the reception, apart from going back to the road and at the front of the house, it was not immediately notable where the entrance to the reception was as there was no signage and misty. The French doors leading to the bar were also ajar, and I observed several other couples coming in also hesitating by the valet parking signs to discern which way they had to go. However, apart from that, we enjoyed a very pleasant, relaxing day away from the bustle of daily routines...

If you're not part of an event being held at this hotel, don't bother booking as they prioritise event attenders over all others. I booked and paid for 3 double rooms 4 months in advance to ensure we had accommodation for a family wedding at a different venue, only to be informed by email at 2.30pm on the day of check in that our booking could not be fulfilled by this hotel! This was despite me calling reservations 3 days prior to travelling that everything was in order, including being informed what time we could drop vehicles at the hotel for an early start some 10 miles away. The problem for me was that i had switched my phone off as we were at a wedding, and only got the notification that the booking had been revoked when we came to confirm our return taxis at 11.30pm, which then led to an hour of calls with ********** reservations and finally a 65mile return journey home at 1am having to leave 1 vehicle at the hotel due to no longer having 2 drivers fit to drive. Overall the experience is one that will make me very wary of booking a room at hotel that offers wedding / conference facilities if we're not part of those events. Very disappointed that this hotel has clearly 'bumped' us in favour of others attending the ****ing at the hotel, but who couldn't be bothered to get their own house in order and make their reservations in due time. Would never recommend this hotel.