Courtyard Knoxville Downtown

Nothing in particular stood out but the hotel was fine. Would like breakfast option other than Panera that we paid for but it was fine.

The room was very nice. Everyone we had dealings with was exceptionally courteous from the front desk to the bartender to the cleaning crew.

Hotel was very convenient and walkable to surrounding activities. Staff was very friendly.

Great hotel, friendly staff, very new in feel. Parking was super easy and rooms were spacious and very clean. This is our new favorite for staying in Knoxville! So close to downtown, even on New Year's Eve and still, very quiet!

The staff was very courteous and professional. The room was clean. A few minor complaints: Fitted sheets did not stay on bed, and had to be adjusted repeatedly. The shower in the bathroom is the type you step into with a half glass wall, no door. This created a huge mess every time we showered.

The 3 rating is solely because we had such a hard time getting the conditioner bottle filled. The room did not have conditioner upon check-in. After asking for a refill, the bottle was not filled. On the 3rd day, I took the bottle to the front desk and said I’d wait for it to be filled. They argued a bit that that’s not how they typically would get it filled, but I didn’t trust them to fill it, because we had already been down that road. It was filled and we had conditioner for the last shower of our stay. Besides that, the hotel was just fine.

Hotel was very nice. I paid extra on ******* for a package with free parking and was told at the hotel desk that they do not have to honor what is on the ******* or any third party sites and had to pay for parking anyways.

Staff were friendly, hotel and rooms were clean and the hotel is in a great location with the option of onsite parking.