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Reviews for Knox County Hotels

Holiday Inn Express & Suites Knoxville-North-I-75 Exit 112
4.1/5101 Reviews
We've stayed here before. Our first visit wasn't the greatest but the location was convenient so we gave it another try. There were remodeling improvements in the overall room decor and buffet so the appearance was much improved since our last stay. The buffet area is small. I appreciated the staff member who kept the tables cleaned up and the buffet tidy. She was on the job, friendly, and checked if we needed anything. The location of the buffet is basically in the reception area with foot traffic going back and forth. If you are unfortunate enough to get a table next to the foot traffic, you have to deal with a draft from the front door. The food fare was standard. I'm gluten free so there were limited options. The room looked okay but the inside of the fridge wasn't clean, there were dried ring marks from someone's beverage still on the bed side table and there was a shampoo dispenser in the shower that was essentially empty. These little things make me question how well the room was cleaned. It took a while for the room to warm up and the bed covers were more appropriate for a summer than for a winter stay. There were no extra blankets or towels. We usually have no problems with the check in process and you don't realize how friendly staff is until they are not. The receptionist was almost sullen, and definitely not friendly. We were not greeted, not recognized as reward members, and barely acknowledged. She did not inform us as to our room number, breakfast hours, nor direct us to the location of the elevators which is typical reception protocol. The check out receptionist was just the opposite i.e. very friendly. Would I recommend staying here? I guess I could say it's ”clean enough” but not up to Holiday Inn Express standards.
Aloft Knoxville West
4.1/599 Reviews
Love love Love this place nice super clean and will be back!!!
Homewood Suites by Hilton Knoxville West at Turkey Creek
4.2/586 Reviews
A lot of the rooms face the highway which is very noisy and is busy all day and night. I found the noise a problem when sleeping and we use sound machines. Also reserved a top floor suite, was given one on the 3rd floor, told my reserved room was not available. The guests above were noisy late and night and early morning, jumping, running, etc. Rooms need to be updated/refreshed. Carpet had a hole in it and looked worn/not clean. Same with walls and black grout in bathroom. Cleaning staff is very pleasant and helpful. Front desk was not and not always there or responded when you rang the bell. Tried calling front desk a few times, no answer.
Sleep Inn & Suites West Knoxville
3.7/596 Reviews
Dirty sink - not cleaned, hair in sink Mirror not cleaned Tub/toilet dirty One trash can No Kleenex Two light sockets do not work Bed/ pillows linens have spots Countertops dirty, drink rings Microwave dirty Breakfast was not provided adequately during breakfast hours. Was out of food. Manager Kim telling me I don’t know why you would stay. Kim says she should have offered to put you in another room because we had other rooms available. No one offered me a different room and I was under the impression that the hotel was sold out with the football tournament. And upon arrival a bus load was checking in. Then manager keeps saying you shouldn’t have stayed. You should have looked for another hotel. Saying that it was my fault for staying and for cleaning the room. She offers to give me a $50 credit instead of refunding me for my entire stay. She made me feel like it all was my fault and I should have went elsewhere. I told her I did look for another place in my budget but other hotels were sold out. I then asked what was I supposed to do especially if your employee does not offer another room Change like she’s supposed to. The manager kept saying well that’s all your fault, I wouldn’t have stayed and I wouldn’t have cleaned that room. She said that room should have been out of service. She didn’t care about anything kept blaming it all on me when I was trying to do the best I could to make it work since her employees did not try to resolve the issues. I asked the employee at check in for light bulb before discovering the light sockets don’t work The employee tells me she doesn’t know where the light bulbs stay. I had to wait for manager to come in to get one. She was to busy with her boyfriend who was hanging out. I called customer service and they were worse offering me a free one night stay although I paid for two nights. Then rejected it after seeing the insulting $50 credit. Totally unprofessional and unacceptable for any hotel to treat their guests. No one who is the “victim” should be shamed for trying to make a very bad situation work given no one was willing to help and keep my business. Even with them still renovating this place for almost a year, it is horrible. Would never recommend.
Graduate Knoxville
4.3/598 Reviews
The hotel is located at the intersection of Seventeenth Street and Lake Street, and is very convenient to the University of Tennessee. There are buses KAT11 and 10 nearby, which can reach West Knoxville and downtown. The hotel has a refrigerator, a microwave, and a coffee machine. The bed was large and nice. The problem was that Ctrip showed that there was breakfast. When I checked in, I said that there was no breakfast, and that Ctrip commissioned booking. The price is still so much, breakfast is gone.
Baymont by Wyndham Knoxville/Cedar Bluff
4.2/5100 Reviews
Nice clean rooms the staff was amazing and very helpful they do go over and beyond to make your stay a pleasant and comfortable one. I’ve stayed here 3 different times and each one was very pleasant. I will continue to stay here on my trips to see my son while he is in college it’s not far from him and has plenty of restaurants and a few things to do that is within reasonable driving there’s even a bowling alley right down the road. Definitely a great place to stay and very reasonable priced

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Hotels Quick Overview

Number of Hotels175
Number of Reviews7,579
Highest PriceS$ 1,387
Lowest PriceS$ 75
Average Price (Weekdays)S$ 245
Average Price (Weekends)S$ 317