Guest User
November 6, 2023
We got locked out of our room on the first night, after going out for dinner. As the reception shuts at 8pm, we rung the emergency number on the card, which went to voice mail. We left two messages, to date no one has returned our call, and so we slept on the sofas in the reception! No apology, and after persistence, I got my money back for the night. The hotel needs to review its out of hours procedure. The room was clean and tidy, and the breakfast good. However I would question whether its really a 4 star venue.