Guest User
October 10, 2023
The hotel is nice at first glance, the reception area looks nice, but sadly most of the indoor features of the hotel are always closed (panorama bar, other bars, indoor swimming pool) and the a la carte dining area is quite empty and soulless. Here and there are strange, dark, semi-empty areas with no decor - maybe a few chairs nobody is sitting in. The room we lived in was large and with two bathrooms, which was nice. But the beds were very hard/uncomfortable and there were many technical faults, like a balcony door that couldn't be closed, a closet that was stuck, bathroom door would not shut and couldn't be locked. Very dark and no decor. We asked for help to get some if these issues fixed or to get a different room, and one of the issues was fixed after lots of nagging. We gave up on the rest. As for the staff in the reception, I would describe them as impatient, dismissive, and sometimes upright rude and unhelpful. The all inclusive breakfast, lunch, dinner are good. Lots of selection, both western and eastern cuisine and it doesn't get too crowded. Nice outdoor seating is recommended for dinner. The staff working the kitchen are very polite and friendly. The pool area is OK, plenty of sunbeds and staff on rollerblades taking orders for free drinks. The bar by the pool/theatre area is very nice and has friendly staff. The water slides are fun and exciting, but in dire need of maintenance - some of the bumps in the slides will bruise you so you quickly learn which rides to take and which to avoid. The beach is the best part and where we spent most of our time, mixed small stone and smooth sand. You can build sand a castle and decorate with polished small stones of all kinds. A bit steep, 15-20% drop. At around 1.5-2m deep the ground is large stones. We had one day of big waves, but our 5yr was fine wearing arm floaters and with supervision. The older kids loved diving, there are lots of aquarium fish swimming around. Some of them bite you, which isn't so nice.