Sentrim Amboseli Lodge

First off - the website portrayed an entirely different resort. One that looked like intimate outdoor dining (it was a food hall that could easily seat 300. It boasted morning and evening wild game drives. We had to arrange and pay for that separately. The cabins had such poor lighting that we had to use our headlamps inside the tents at night. Even getting there was a fiasco. For starters there was a big communication breakdown with our driver arranged through the hotel who was to pick us up at Amboseli air field. When he didn't show, I messaged the hotel because they never provided his number to me. The hotel said - he's there at the air field now. He wasn't. It was completely empty except for us and the 2 rangers babysitting us because they couldn't leave 2 tourists there on the savanna with the wildlife. After messaging back and forth for an hour - our driver finally showed up. The rangers were NOT happy. Once at the hotel - the service was okay - at our first lunch the dining hall (yes it is vast) was nearly empty so we sat down at a table on the edge that had 3 place settings. The waitress asked us to move to a table with 2 place settings. We did but to a table right next to where the line queued. The original table sat empty our entire meal. The hotel was "all-inclusive" but the meals provided only coffee or hot water for tea - no water or chilled drinks without extra payment. Lastly with regard to service - we each had a backpack and a 20 KG duffle. Our room was as far as possible from reception. Three porters fell all over themselves to separately collect our bags from the driveway and walk with them 15 feet to reception expecting a tip. But when it was time to take bags to the room - a full ten minute walk from reception - they vanished and we hauled our own bags. Same for departure, no one was available to help with bags until we literally got with 10 feet of reception and 2 porters rush up to collect and carry our bags the last ten feet? No thank you!

Our stay at Sentrim Amboseli was absolutely outstanding. From the moment we arrived, we were welcomed with warm hospitality and exceptional service. The staff were friendly, attentive, and always willing to go the extra mile to ensure we had a memorable stay. The accommodation was comfortable, clean, and beautifully maintained, offering stunning views of the surrounding landscape. Waking up to the sight of Mount Kilimanjaro in the distance was truly unforgettable. The food was excellent, with a great variety on offer. The location is perfect for exploring Amboseli National park. The attention to detail and genuine care shown by the entire team was truly outstanding. Sentrim Amboseli combines comfort, adventure, and authentic Kenyan hospitality.We would highly recommend it to anyone looking for an unforgettable safari experience and would gladly return in the future.

Excellent staff one of the best staff. Room was tidy and clean. Just the shower needs slight improvement wonderful location just next to Kimana Gate which is ideal.

Location was far from reserve. Lighting was very poor in the tent. Zero showers because there is zero pressure I'm glad the flushing was good. Food was really bad. Tasteless and choiceless. The people and service was great that is why I added 1 star more. Really not worth going to unless you get a really cheap deal and do t mind. They have a Kilimanjaro viewpoint but that's not serviced at all..so difficult to sit there, no chairs or benches.. Pool was dirty and full of insects,so definitely not swimming.

Excellent location and very kind staffs Always helpful Special mention to chef ( Joel) who cooked very tasty Indian foods for 7 of us( masala dosa, sambar daal and bhindi bhaja) during our stay. His culinary skills were too good with very loving behaviour. All the staffs were amazing.

We stayed at this resort, organised by our travel agency. It is a calm, beautiful resort with very friendly staff. The food was amazing. Room was nice, with a mosquito net around the bed. Pool was very refreshing after a long day out on the road.

This hotel is a complete dump! There are many mosquitoes in the rooms. The walls, bedding, mosquito nets all have stains. The bathroom reeks of urine. There is a small black jumping bug in my bed. I can’t wait to get out of this dirty hotel.