Hotels with Gyms in Kendall

This hotel should be very inviting, a beautiful property, good location, great pool and good rooms. That being said the hotel has miles to improve on service including their front of house team and the front desk agents. Mariah (apologies if the spelling is incorrect) is rude, dismissive, and lacks any sort of general customer service skills and not someone you want representing your brand at the front desk. She lacks any loyalty awareness, and has no care in the world if you express any concerns about your stay or experience to her. Really ruins your experience when you get treated by the face of the brand like that on your first experience as you walk in the hotel. After reading many reviews on the property it seems like the response of the hotels is that of, let’s defend ourselves and not addresses anyones concerns so I don’t expect much from the management to try and fix anything. On a side note, hotels have guaranteed check in times however traditionally one may show up before this time and can usually check in if their room is ready or wait for a room to be prepared. This hotel decides in an absurd fashion that even if your room is ready they have a $30 early check in fee. Penny pinching at its finest when you pay hundreds of dollars for your stay. This hotel has a long way to go in terms of learning how to appreciate its customers and train their employees with basics of customer service. Marriott is the way to go. Bonvoy loyalty matters to all of Marriott’s brands and service makes you feel welcome in their property not like you’re a burden for being their like this property does.

The breakfast at the hotel was great and the room was large and comfortable. The hotel is very close to the light rail station and there is a big shopping mall nearby. The hotel's cost performance is better, there is a hotel swimming pool, the front desk service is very good.

Pleased with my stay check in and check out no wait. Rooms nice and clean. Quiet place, very cozy location. Lots of shops and restaurants walking distance great view. Will definitely come back real soon.

Convenient and clean as there is a shopping mall attached

I never give a negative review but felt compelled to for this hotel. If you can stay anywhere but here, please do! Beds almost gave me vertigo again - woke up at 2.46am and found my mattress had shifted half way off the base. Bed was horrendous, not disability friendly, lots of steps and elevator asks you to select the floor with different elevators for different floors. Absolutely nothing to do in the hotel unless you head to Dadeland Mall which is not as close as you'd think. No view either unless you count the top of a liqour store and the pool on the roof of the hotel next door, the bar didn't open til 3pm and drinks were overpriced ($15 for a basic cocktail, $4.19 for a pepsi) with gratuity already added but bartender gave change back in such a way that there was an expectstion of an additional $5 tip, restaurant says its casual but it looked very posh and we didnt feel comfortable dining there, check in was so slow (had to wait over 3 hours, people who arrived after us got their eooms before us), lots of hidden charges ($75 security deposit PER night!!!) - everyone in our party was charged a different rate even though we were attending an event with a special rate organised. They also charged full valet parking price which was extortionate despite being told by reception that they hadnt charged us. Only good thing is the proximity to Publix across the street for their subs and apparently the metro gets you to the airport in 25 minutes! We attended an event here and you had to leave the hotel and use the attached office elevators to access the function rooms which were closed on the Saturday. Reception staff were friendly and buffet food at event was good.

The hotel is very user-friendly and we can check in early when we arrive at 5am. The staff are friendly and welcoming. The room was large enough and very comfortable. The wardrobe is large. The bathrooms are large and well kept and neat. There is soap, shampoo, conditioner, shower cap, toothpaste, toothbrush and slippers. Like other hotels abroad, there is no hot water bottle and you need to bring your own. The view from the window is great. Next to the hotel is Publix Supermarket, which has both raw and cooked food, and there are many specialty restaurants nearby. It is also easy to walk to Dadeland Mall and other Plazas.

Nice hotel, tasty breakfast and an exceptional Front desk especially Shaddai who was wonderful. The hotel was as described, very clean, super comfortable beds and nice facilities. Great value for money for 1 night.