I booked the Family room, and when we arrived we got a room for people with disabilities, only tomorrow when the agent from the agency came, we managed to get the room that we had previously paid for. The first night we came, the dinner time was over, but the hotel does not take care of its guests, although we had just arrived I asked them to give us some snacks since we traveled all day and i had a child hungry from two years, we only got three small cookies. I had an unpleasant experience with the staff, where one employee when asked where I was going to put dirty towels, told me to put it on his head, why do you ask me like that, after that se didn't even apologize. The hotel is full of Russians, you do not have the feeling that you are in Turkey because you speak the most Russian language, there is a party for Russian guests at the pool and on the beach, Russian songs are constantly played, when you enter for dinner and the staff introduces you to the plan and program of the evening they all say it all in Russian. And to make it an even greater insult they greet you as a Russian, horribly. In the restaurant there is a very small terrace, which can not accommodate enough guests, so when the door from the terrace was opened, people would run to sit at a table as soon as possible, because there is not enough for everyone, and only a queue for food, it is a special horror, there are so many crowds, that you can not wait to take something and try it. They have a very poor selection of bread and pastries. If you want to have your sun lounger on the beach you have to get up really early and go busy, because the hotel staff does not take care that all guests have their own deck chairs. After breakfast when I just went to the beach, all the deck chairs were busy, and when I approached the staff, they told me to come early and get the deck chairs for my family, and they also have deck chairs at the pool so I can go upstairs to swim. It was disgusting behavior on the part of the hotel staff. The air conditioning in the rooms does not work, the fridge for drinks did not work, although we complained at the reception, it was not repaired, and the hotel is not so clean and tidy at all. The pool is terribly dirty, disgusting. At the bottom of the pool you see a glass. When you enter the hotel you can't breathe because it's so hot and stuffy, because the air conditioning doesn't work, there's no ventilation at all. Definitely the worst hotel ever. Horror horror
Outstanding
42 Reviews