Hotel Yak & Yeti Reviews

Response from Property: Dear Valued Guest,Thank you very much for sharing your experience with us. We’re truly happy to hear your kind words about our team, they will be delighted to know their warmth, patience, and communication made a positive impression on your stay.At the same time, we sincerely regret the concern regarding the airport taxi charge. This is certainly not the standard of fairness and transparency we aim to provide, and we truly apologize for the inconvenience this caused you. Your feedback has been shared with the concerned team so we can review and ensure clearer communication and better monitoring of such services moving forward.We genuinely appreciate you bringing this to our attention, as it helps us improve. We hope to have the pleasure of welcoming you back to Hotel Yak & Yeti for an even smoother experience next time.Warm regards,Hotel Yak & Yeti Team

Response from Property: Dear Valued Guest,Warm greetings from Hotel Yak & Yeti!Thank you for your wonderful feedback. We are truly delighted to know that you received excellent service during your stay.Your special appreciation for Neha and Zesma is greatly valued. We will be sure to share your kind words with them; they will be thrilled to know they made your experience memorable.We look forward to welcoming you back for another exceptional stay.Warm regards,Hotel Yak & Yeti Team

Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re delighted to know that you appreciated the facilities at Hotel Yak & Yeti.Your comments encourage us to continue maintaining and enhancing our offerings to ensure a comfortable and enjoyable stay for all our guests. We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,Hotel Yak & Yeti Team

Response from Property: Dear Valued Guest.We wish to extend our sincerest appreciation for choosing Hotel Yak & Yeti Kathmandu and for taking the time to share your recent experience with us. Your feedback is highly valued, and we are elated to learn of your extraordinary experience during your visit.Your kind words have served as a tremendous source of motivation. It is our unwavering commitment to continuously curate memorable and opulent experiences for our esteemed guests.Your time and feedback are greatly appreciated, and we eagerly anticipate the privilege of welcoming you back to Hotel Yak & Yeti Kathmandu.Once again, we extend our heartfelt gratitude for your patronage, and we look forward to the pleasure of serving you once more. Your Sincerely,Humnath AcharyaFront Office ManagerHotel Yak & Yeti Kathmandu

Response from Property: Dear Valued Guest. We wish to extend our sincerest appreciation for choosing Hotel Yak & Yeti Kathmandu and for taking the time to share your recent experience with us. Your feedback is highly valued, and we are elated to learn of your extraordinary experience during your visit. Your kind words have served as a tremendous source of motivation. It is our unwavering commitment to continuously curate memorable and opulent experiences for our esteemed guests. Your time and feedback are greatly appreciated, and we eagerly anticipate the privilege of welcoming you back to Hotel Yak & Yeti Kathmandu. Once again, we extend our heartfelt gratitude for your patronage, and we look forward to the pleasure of serving you once more. Your Sincerely, Humnath Acharya Front Office Manager Hotel Yak & Yeti Kathmandu

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. On behalf of everyone at Hotel Yak & Yeti, I sincerely apologize for the inconvenience and frustration you encountered during your check-in.We deeply regret that you had to wait for nearly two hours without clear communication or a proper resolution. This is certainly not the level of service we strive to provide. Your feedback regarding the lack of communication from our team and the condition of the room facilities is taken very seriously. We are currently reviewing this matter with our front office team to ensure such delays and lapses in guest service do not occur again. Additionally, we are addressing concerns related to the upkeep of our rooms.Warm regards,Hotel Yak & Yeti Team

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your recent experience, especially after your previous positive stay with us. It is very disappointing to learn that we did not meet your expectations this time.Please accept our sincere apologies for the condition of the room you described, including the cleanliness concerns, odor, noise disturbance, and the condition of the linens. This is certainly not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.We are also very concerned to hear about your interaction with our team and the service you experienced. Courtesy, respect, and professionalism are values we take seriously, and we regret that you felt otherwise. Please rest assured that this matter will be addressed internally to ensure it does not happen again.Regarding the cancellation request, we understand how frustrating that situation must have been. While our policies are in place to maintain fairness and consistency, we are reviewing how such matters are communicated to ensure they are handled with empathy and clarity.We genuinely value your previous support and are deeply sorry that this visit changed your impression of us. If you are willing, we would appreciate the opportunity to discuss your experience further and try to restore your confidence in us. Please feel free to contact us directly.Sincerely,Hotel Yak and Yeti Team

Response from Property: Dear Valued Guest,Thank you for your kind words. We are delighted to hear that you found the hotel beautiful and that our service staff made a positive impression with their politeness.We truly appreciate your feedback and look forward to welcoming you back to Hotel Yak and Yeti in the future.Warm regards,Hotel Yak and Yeti TeamPhone: +977 01 4248999 / 01 4240520