The environment and hygiene conditions are good, quite decent for Kathmandu. If you have a late flight, you can pay extra to request a late check-out until 6 PM.
I'm giving the service a 2-star rating because of two front desk staff members.
Staff member A miscalculated the amount when I was paying the remaining balance plus breakfast (everyone, please pay attention to the numbers they write down, they might not always be correct). After I pointed it out, it took him a while to realize his mistake, and I almost overpaid by more than $10.
Staff member B kept asking me if I had paid on my last night, even after I told him that I had paid the full amount on my first day. I had to answer at least three times before I got visibly annoyed, and he probably finally checked the system and confirmed my payment before he stopped asking.
I was originally going to give a 1-star rating, but on the last day, after checking out, I was waiting for my ride in the lobby for a long time. The lobby manager kindly came out to ask about my situation and mentioned that next time I could request a late check-out, which brought my rating back up to 2 stars.
I hope they can update their front desk system, at least so they don't miscalculate numbers when settling bills, and so they can easily check payment status instead of repeatedly asking guests who have already paid.
Original TextTranslation provided by AI
