GreenTree Eastern Hotel (Ancient City of Kashgar Scenic Area Aitigaer Mosque) Reviews

Response from Property: 尊敬的客人，您好！感謝您選擇入住格林東方酒店（喀什古城景區艾提尕爾清真寺店）並給予高度評價。得知酒店優越的地理位置、便捷的出行條件以及周邊豐富的美食為您的旅程帶來便利，我們深感欣慰。同時，您對客房衞生、服務品質及整體性價比的認可，也是對我們工作的莫大鼓勵。您的推薦與五星好評將激勵我們持續提升服務水準，誠摯期待您再次光臨。

Response from Property: 感謝您的滿分認可！非常榮幸能在您疲憊時提供一個便捷舒適的休憩之所。位置便利與環境舒適是我們一直堅持的標準，很高興都得到了您的體驗驗證。照顧好身體是頭等大事，期待您下次清醒地來感受古城的另一種美，我們隨時恭候。”

Response from Property: 非常感謝您抽出時間給我們提出中肯的意見。您指出的“設施不多”確實是我們目前需要正視的短板，我們虛心接受。酒店目前的定位更偏向經濟實惠、方便出遊的快捷型，在配套設施上確實比不上高星級酒店，但您的建議我們已經記錄在案，未來會考慮在公共區域增加一些便民設施讓入住體驗更豐富。

Response from Property: The spacious and bright rooms, spotless cleanliness, comfortable bedding, and the warm service from the front desk staff that you mentioned—every detail you noticed and noted is our greatest encouragement. We are also delighted that our location near the ancient city provides you with such convenience. Our greatest wish is for every guest to sleep soundly and enjoy their trip to the fullest.

Response from Property: Thank you for your thoughtful review! We are delighted to see your appreciation for the cleanliness, spaciousness, quiet environment, and convenient location. We are especially pleased that you mentioned the less commercialized western part of the ancient city, which is precisely the tranquility and authentic experience our hotel aims to preserve for our guests. We are even more touched that you specifically praised the housekeeping staff – your "attentiveness, meticulousness, and exceeding expectations" is the greatest encouragement for our frontline staff, and we will certainly pass on this recognition to her. We look forward to your next visit and continuing to provide you with a warm and reassuring stay. We wish you a pleasant journey and all the best!

Response from Property: 您提到的地理位置確實是我們的驕傲——步行即達古城西門，同一條人行道的距離，讓您能輕鬆進入餐飲區和主清真寺旁，既方便又能感受古城氛圍。同時，能方便旅遊團的司機接送，幫您順利參加了帕米爾高原一日遊（感謝您把這麼美的風景推薦給其他客人，絕對不容錯過！），我們也替您感到開心

Response from Property: Thank you for your positive review and detailed feedback! We are delighted that the hotel's location offers such convenient access to the ancient city. Easy parking and direct walking distance to the entrance are thoughtful touches we strive to provide for our guests. We also appreciate your recognition of the warm service from our security and front desk staff; we will continue to welcome every traveler with sincerity. May in Northern Xinjiang sees fewer tourists and pleasant weather. Although fruits are not yet in abundance, enjoying early spring apricots, mulberries, and cantaloupes is a unique experience. We look forward to your next visit, perhaps in late summer or autumn when grapes, watermelons, peaches, and other fruits are in full bloom. We wish you a memorable trip, and may Xinjiang always hold beautiful scenery for you!

Response from Property: 感謝您如此細緻又温暖的評價！看到您喜歡我們酒店，還願意下次來喀什時再次選擇我們，團隊上下都備受鼓舞。很高興酒店步行至古城的距離能為您帶來便利，讓您輕鬆融入喀什的韻味之中對整體服務、房間寬敞度、設施齊全度以及淋浴體驗的肯定，是我們不斷精進的動力。特別是“淋浴體驗很棒”這一點，我們會轉告給客房與工程團隊，他們一定也非常開心。

Response from Property: Thank you for your honest feedback! The location is superb, right next to the old town and close to popular restaurants, making it very convenient. We provide helpful parking guidance. The water temperature issue has been addressed and adjusted immediately, and we will continue to optimize and improve our facilities and cleanliness. Thank you for your understanding and recognition, and we look forward to your next visit!

Response from Property: 尊敬的客人，非常感謝您如此細緻地分享您的入住體驗！看到您對酒店的地理位置給予了高度評價，我們倍感榮幸。步行可達艾娑清真寺、來寧堡遺址等歷史景點，周邊還有便利店和葡萄酒商店，能為您的旅途提供便利，正是我們一直追求的目標

Response from Property: Thank you for your detailed review of GreenTree Eastern Hotel (Kashgar Old City Branch)! We are honored to see your positive feedback on the location, nearby restaurants, transportation, and service. We are especially touched by your praise for the room manager (that wonderful Uyghur girl) – her prompt resolution of the minor issue of a leaking sink and her thoughtful service are our greatest encouragement. We are also very happy that the varied breakfast selection helped you start your day right. We sincerely look forward to your next visit to Kashgar and will continue to provide you with a warm and convenient travel experience. We wish you a pleasant journey and all the best!

Response from Property: 尊敬的客人，感謝您如此細緻用心的好評！看到您對位置、性價比、早餐以及各項設施服務的認可，我們倍感開心。能為您在古城區的旅程提供便利和舒適，是我們最大的榮幸。關於您提到的停車問題，我們深表歉意。由於古城景區周邊車位確實緊張，我們會繼續努力協調，併為自駕客人提供更清晰的指引和協助。感謝您的包容與理解！

Response from Property: Thank you so much for your recognition and detailed review! The complimentary room upgrade is a small token of our appreciation. The room was fully smart, featured a separate shower, and was impeccably clean – standards we consistently uphold. Thank you for your positive feedback on the front desk and housekeeping services. The hotel boasts a prime location, adjacent to the west entrance of the ancient city, with convenient amenities downstairs, making sightseeing and travel incredibly easy. We will continue to maintain our high-quality service and look forward to your next visit!

Response from Property: Hello! Thank you so much for choosing to stay at our hotel and for taking the time to share such a detailed experience. We are truly delighted and encouraged to see your high praise for the hotel's location, room facilities, cleanliness, and the warm service from the floor staff and front desk colleagues. Providing a comfortable, convenient, and warm stay for every guest is our constant pursuit, and your affirmation is the greatest motivation for our team. We also highly value your valuable feedback. We sincerely apologize for any discomfort you experienced due to the poor service attitude of the management staff during your stay. Providing consistent, friendly, and attentive service is a fundamental requirement for all our employees, regardless of their position. We have taken your feedback very seriously and will conduct a thorough investigation and provide necessary training to ensure that such situations do not recur. We strive to ensure that every colleague internalizes and embodies the service philosophy of "making guests feel at home."