Norbu the Montanna, Dharamshala - Ihcl SeleQtions

Good property with ample amount of greenery and space around the rooms. Generous food menu and chef's personal attention is appreciated. Could improve the pool and surroundings around it. I'd appreciate.

The first thing that wows you is the view. And the second thing would be hospitality. The F&B team is better than even some of the (Taj) palace hotels. One of us has some dietary restrictions and the chef, Mr. Hateshwar worked around those to make sure that this member was well taken care of. From discussing what would she like to eat, to sourcing “safe” options for her, Chef Hateshwar truly went above and beyond. ***** with the F&B manager, Mr. Sharma, the entire team is exceptional- attentive to customers, prompt, and extremely courteous and helpful; notably Mr. Rajesh Thakur and Ms. Vaishali who took us for the Nature Walk around the hotel and shared native wisdom about plants with us. They even have a recreation room with a few books and board games. On the flip side though, are: 1/ some design issues. Eg, each room is quite spacious and the bed faces the “view” but this means if you decide to watch some TV, there’s no place to sit and watch. It is installed facing the door, and is only slightly tiltable, and there’s no chair or sofa either that can be placed in front of TV. Similarly, there is no bin placed in the bathroom, the sink taps are too close to the sink and that’s an awkward angle again. The balcony is beautiful but lack of any curtain or screens means lack of privacy, and on hot sunny mornings, it is blazing. 2/ Gym is cramped and yoga mat was dirty. 3/ the hotel is quite far from the main city, so if you don't have your own vehicle like we didn't, it is expensive to hire a cab for every trip unless you are doing a whole day trip. There could easily have been a free hotel shuttle to pick and drop from the city centre at fixed timings. 4/ Last, the checkout staff misinformed us about using our neucoins to settle the bill. Maybe some updated info is required there as well. Small tweaks is all it would take to make it a truly 5* experience. So pricing wise- a bit overpriced at the moment. But overall, a delightful experience

Plusses: This hotel is spectacularly sited at the foot of the Himalayas, and is thoughtfully designed to take in the views, such that every room looks out onto the spacious gardens and the mountains. Rooms are spacious, each with a small balcony sitting area. Public spaces are nicely decorated and imaginatively furnished. The pool is heated and lovely for swimming, even if it’s chilly outside. The breakfast buffet offers a wide array of both Western and Indian foods; the dinner buffet is primarily comprised of Indian food, and the staff offered pizza and pasta to us, as well. Everything was very, very tasty and well-prepared. Needs improvement: As a Taj hotel brand, I was expecting the same commitment to sustainability, but this was far from the case. Purified drinking water (produced by Coca Cola) is available only in small 8oz plastic bottles and is provided in the rooms as well as in the restaurant. I drink a lot of water, and went through at least 6-8 of these per day while at the hotel. Wondering if a water purification system could be installed? It would be an industry-leading advance if this were possible. Toiletries are (still) provided in tiny 1 ounce plastic squeeze containers. Although rooms are tastefully furnished, they could use more practicality. For example, there is a paucity of towel racks and no hooks for robes or towels. Towels are artfully rolled, but this lacks utility. Closet hangers are sparsely provided and are inconveniently attached to the rod. (I requested additional hangers, and some conventional hangers were promptly delivered.) There were a couple of shelves in the closet, but no drawers for clothes. Coffee was awful, and took up to 30 minutes at breakfast time; when we inquired, we were told that each cup was individually made using instant coffee powder. This is a beautiful hotel that has tremendous potential because of its spectacular setting but it needs improvement to live up to theTaj brand.

Plusses: This hotel is spectacularly sited at the foot of the Himalayas, and is thoughtfully designed to take in the views, such that every room looks out onto the spacious gardens and the mountains. Rooms are spacious, each with a small balcony sitting area. Public spaces are nicely decorated and imaginatively furnished. The pool is heated and lovely for swimming, even if it’s chilly outside. The breakfast buffet offers a wide array of both Western and Indian foods; the dinner buffet is primarily comprised of Indian food, and the staff offered pizza and pasta to us, as well. Everything was very, very tasty and well-prepared. Needs improvement: As a Taj hotel brand, I was expecting the same commitment to sustainability, but this was far from the case. Purified drinking water (produced by Coca Cola) is available only in small 8oz plastic bottles and is provided in the rooms as well as in the restaurant. I drink a lot of water, and went through at least 6-8 of these per day while at the hotel. Toiletries are (still) provided in tiny 1 ounce plastic squeeze containers. Although rooms are tastefully furnished, they could use more practicality. For example, there is a paucity of towel racks and no hooks for robes or towels. Towels are artfully rolled, but this lacks utility. Closet hangers are sparsely provided and are inconveniently attached to the rod. (I requested additional hangers, and some conventional hangers were promptly delivered.) There were a couple of shelves in the closet, but no drawers for clothes. Coffee was awful, and took up to 30 minutes at breakfast time; when we inquired, we were told that each cup was individually made using instant coffee powder. This is a beautiful hotel that has tremendous potential because of its spectacular setting but it needs improvement to live up to theTaj brand. Punjab - land of 5 rivers from Himachal Pradesh

Serene and lovely. One could sit and stare at the mountains all day! The hotel is comfortable, the staff are most warm and helpful, kind and cheerful. We lovvvvved the food, the personalised attention, the custom cooking some days. We ate Himachali food all meals and we still were not satisfied. The cooking is really good. Special mention of Chef Hatheeswar and Chef Maneesh - very warm souls and their goodness is in their cooking. We were guided and advised by Rajesh Thakur and his team -- a very very good bunch of people, and that really helped us plan our days. A hotel we will definitely go back to.

Very beautiful and serene place. Amazing food and hospitality. Staff had been an excellent host. Eager to serve. Chef Parvesh had an amazing Cook and made sumptuous dishes. The walking trail is beautiful and the mountain views are amazing.