Hotels near Jayarathna Ambagaspitiya, Kandy

The hotel itself and its facilities are fantastic. The rooms are nice and the food is absolutely superb. Unfortunately the service in the restaurant was really poor, which made this stay absolutely unpleasant. We were given dirty table cloths (and they didn’t want to replace it after asking for it), our table was given to someone else while we were at the buffet, we had to order drinks several times until finally served, we were given the bill to sign while still eating the main dish (not even dessert) and actually wanted to order more drinks, after being seated, we had to wait min 10 min to place orders for drinks or get silverware etc. From a 5* hotel we definitely expected something better. This is the only hotel during our trip, where we experienced bad service. which is a pity, as otherwise the hotel is really nice. We would not book it again.

The reserved room bedroom has a loft that can sleep 3-4 people. The public areas and rooms are well decorated and maintained. The location is not far from the city center, but close to the road and railway. It is noisy at other times except at night. The hot water switch was hidden in the closet and was not turned on when checking in. There were no additional instructions. The front desk got off work at 10pm and could not be contacted, so I had to take a cold shower. There was a small gecko in the bathtub. Except for the soup, dinner was pretty unpalatable. The two types of fish I ordered were overcooked, dry, bitter, and maybe burnt. When I first checked in at 2 pm, I wanted to have laundry delivered to me. I was told that if I picked it up before departure the next morning, there would be an additional fee. However, I checked into another hotel of the same brand the day before and had laundry delivered at 10 pm the next morning before checking out. Washing, drying and ironing are done for free. What’s also strange is that the front desk helps you fill out the satisfaction survey feedback when leaving the store and asks you to sign it, while the previous one asked you to fill it out realistically. When you see the high score, you are also asked to provide suggestions for improvement. The difference in service awareness is evident.

Overall stay in radisson kandy was pretty pleasant and comfortable. Room was very clean and presentable. Had breakfast and dinner at the hotel and the dining hall was spacious and the food was tasty with a variety of dishes. Roof top restaurants have a good variety of dishes with swimming pool and very view of skyline with visible kandy lake, buddha temples, mountains etc. Staff was very pleasant and ready to help for any requirements. Only was the availability of drinking water. Supplied only 2 bottles of 500 ml each and water cooler/ dispenser not available and guest had to buy additional water bottles at very high cost (compared to market rate. Hotel management can have a look at an issue of availability of drinking water. Otherwise the overall hotel stay was pleasant/ satisfying.

The room was clean and comfortable. Sitting in the lobby and around the swimming pool is very comfortable, you can be in a daze all day long! The surrounding environment is very good. There is a lake next to the hotel and a small hill opposite. Wake up in the morning and listen to the birds singing, by the way, there are many crows here😄

Kandy Jetwing Gallery Hotel A quiet and comfortable place to rest, service details need to be improved Overall, it was a relaxing experience to stay at the Jetwing Gallery Hotel in Kandy. The hotel rooms are spacious and bright, with balconies. I was lucky to live in a room facing the pool with an excellent view. The room is very comfortable. Every morning when I wake up and open the balcony door, I can see the pool and the nature in the distance, which is very pleasant. The hotel is close to the famous Mahaweli River in Sri Lanka. The surrounding ecological environment is very good and the air is also very good. You can often see various birds and eagles, which is very suitable for people who like quietness and close to nature. The swimming pool is my favorite part. It is open almost all day. When swimming in the early morning or evening, I feel that the whole pool and the world belong to me, which makes people feel relaxed. The restaurant is also facing the pool. When dining, you can enjoy the beautiful scenery and feel the tranquility of nature. After breakfast every day, I will sit on the platform to read or handle work. The atmosphere is quiet and the temperature is suitable. Looking back on the entire 20-day journey in Sri Lanka, this is one of the few places where I can read with peace of mind. The hotel is far from the city, and it may take 20 to 30 minutes of driving time for tourists who want to explore Kandy city. Secondly, the professionalism of service details can be improved. For example, there was a service staff performing local dances at check-in, but it was obviously perfunctory. After that, the hotel arranged a dedicated waiter and handed me a mobile phone for contact at any time, but her service seemed unfamiliar. For example, when I was in the room, I asked whether the curtains were manual or electric. After she answered that they were manual, she demonstrated and opened the curtains again. At that time, it was 6 or 7 o'clock in the evening. It was completely dark and there was no need to open it at all. The same waiter would ask me what I wanted to eat every morning at breakfast. I said that when I eat cereal, I always ask whether it is with coconut syrup or honey. I chose coconut syrup for four consecutive days, but I was asked again every day. They are all small things, but it can also be seen that service is more of a formality. In general, the Jetwing Gallery Hotel in Kandy is a place to relax and get close to nature. Its rooms, swimming pool and surrounding environment are all good, and the price-performance ratio is also high. If we can further improve the service details and provide proactive and considerate service, the overall experience will be more satisfactory. A Peaceful and Comfortable Retreat, but with Room for Service Improvement I stayed at the Jetwing Kandy Gallery during my visit to Kandy, and overall, it was a relaxing experience. The rooms are spacious and bright, with balconies. I was fortunate to have a room overlooking the pool, which offered a fantastic view. The room was very comfortable, and every morning, I enjoyed waking up, stepping onto the balcony, and soaking in the tranquility of the surroundings. The hotel is located by the famous Mahaweli River, and the natural environment around it is excellent, with frequent sightings of various birds and eagles. It’s a great place for those who love peace and nature. The pool was my favorite part of the hotel. It’s open almost all day, and swimming in the morning or evening felt like having the entire pool and sky to myself, a truly serene experience. The restaurant also overlooks the pool, and dining there offers both visual and sensory enjoyment. After breakfast each day, I would sit on the terrace, read a book, or work. It was quiet, and the temperature was perfect—not too hot. This hotel was one of the few places during my 20-day trip in Sri Lanka where I could truly relax and enjoy some peaceful reading time. However, the hotel has some shortcomings in its service. First, it’s located quite far from the city center, which might not be convenient for those looking to explore Kandy. Second, the quality of service felt unrefined. For example, upon check-in, staff members performed a traditional song and dance, but it felt half-hearted. Later, I was assigned a personal service staff member and given a phone for direct contact. However, the staff member seemed inexperienced. For instance, when I asked if the curtains were manual or electric, they demonstrated how to close them but then reopened them, even though it was already 6-7 p.m. and completely dark outside. These small details reflected a lack of polish in the service. Another minor issue was at breakfast. Every morning, I chose cereal and was asked if I preferred coconut syrup or honey. I answered “coconut syrup” every time, but the staff still asked me the same question every day. While it’s a small matter, it suggests room for improvement in their service process. Overall, the Jetwing Kandy Gallery is a great place to relax and connect with nature. The rooms, pool, and surrounding environment are excellent. If the hotel could enhance its service details, such as being more attentive to guests’ habits and preferences, the experience would be even better.

Best place to stay.All good. The food was great and the ambience was also excellent. Ths staffs are also helpful. The river view is very good and it is pleasant in the morning with the mountain views. the hotel is very accessible and statue shops and cloth shop is nearby. Special thanks to Iran Selliah.

Amaya hills Kandy located within scenic mountain ranges in the heritage charm of the kingdom of Kandy.The Amaya Hills Kandy has the architecture and charm and culture of the city of Kandy ruled by the last Sinhalese king Sri Vikrama Rajasinha (1780-1832) till 1815 when the British deposed him and was succeeded by Gerrge III after holding out against colonial powers the Dutch and the Portugese The Amaya Hills reception has a Statue of the last king at the reception which is a huge open and deep balcony offering nearly 300 degrees of splendid views of the mountains The hotel is complete with swimming pool and the breakfast and dinner we had were splendid and had many authentic Sinhalese dishes.. The rooms are open to a balcony and it is a treat to have tea viewing the magnificent mountains.. The level of hospitality matches the famed Celonese hospitality and will be remembered for long and a must experience in Sri Lanka visit..

We celebrated our 40th anniversary at W15 Hanthana. The location is gorgeous, driving up-the mountain through a spectacular landscape with tea plantations. We have never experienced such an excellent service. The team is just marvellous, thanks to the butlers Hastha, Sheriff (pls dont shoot him), Nanjula, Navod, Prabod and Tharaka. Not to forget pastry chef Nuwan (who made a sensational bread and surprised us with a typical Swiss Sunday Bread, called ”Zopf”), Chef Matheesha, Clive, Prasanna and Madushan, and of course also the driver Puvi. Thank you all again to make our stay so memorable, surprising us with a cake on our anniversary. When you are planning to go to Kandy, this is one of the first choice, beeing in a peaceful and quite surrounding and enjoying a top service leaving behind the crowded city of Kandy, which is just 30 minutes away. Thank you so much, Marcel & Nelida