We had a very disappointing stay at this hotel.
After our child had already slept on one of the pillows, we discovered that it had multiple blood stains on it. We immediately removed the pillow, as it was extremely unhygienic and upsetting. Finding blood on hotel bedding is unacceptable, especially for families traveling with children, and it raised serious concerns about cleanliness and potential health risks.
The following morning, I reported the issue to the front desk and showed photos of the blood-stained pillow. The receptionist appeared unable to deal with the situation, so I requested to speak with the manager. The manager offered a brief apology and said they would get back to us that afternoon.
When I returned later that day, I waited at the front desk for about 20 minutes, but the manager never came. No one followed up with us, no explanation was provided, and there was no further apology. The way this serious issue was handled was just as disappointing as the hygiene problem itself.
A hotel can make mistakes, but how it responds to those mistakes matters. Unfortunately, this hotel failed on both cleanliness and customer service. Based on our experience, I cannot recommend this hotel to families or anyone who expects basic hygiene standards and professional customer care.
