My husband is traveling across the U.S. for business. I reserved a room on the Red Roof Inn Chicago Joliet website. They offered a Red Hot Deal rate and I reserved that for him, as he would be arriving late and would only be staying the one night. The Hotel website states they are 100% Smoke Free. That is a lie. I called ahead after making the reservation and informed the front desk man that my husband would be arriving between 10:30 p.m. and 11:00 p.m. and to please not give his room away. The man stated he would be there at that time and would make note of it. When I spoke again to my husband this morning, he stated that he arrived at 11:00 p.m. and that when he entered his room, it reaked of cigarette smoke and was filthy. He said he asked the man at the front desk if his was not supposed to be a smoke-free room and the man agreed, but said that was all they had available right then. So, my husband, being tired from a long day of driving, went back to the room. He said that the thermostat didn't work in the room and that he tossed and turned but that by 2:30 the heat in the room and the fact that the mattress and bed sheets reached of smoke, he just couldn't take it any more. My husband has a smoke allergy, so this just compounded the problem for him. He gathered his things, approached the front desk at 2:30 in the morning and there was no one around. He left. When we spoke this morning, and told me what had happened, I told him I'd contact them for a refund. After waiting on hold, and speaking with the front desk in Joliet, they patched me through to Guest Relations and they are requiring my husband to call in before they'll issue us a refund, which he will do, but he'll have to make a stop on his trip to do so. I chose this location for my husband because of the great 4/5 reviews on Trip Advisor. Please be aware that this location is not 100% Smoke Free as advertised, is filthy, the Red Hot Deal means you get a smoker room (even though your statement will say Smoke Free) and that they will hassle you over a return - $53.23 with tax.
Excellent
105 Reviews