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Room Number: 1128, 1129 Pros: - nice sea view - comfortable bed - separate bathtub and shower area - Huge pool (feels like a resort, with slide for children so very family friendly) - decent size gym - breakfast buffet had decent variety and taste (very value for money given cost of room) - staff were friendly and proactive Cons - Room shows serious signs of ageing. Even though could see that it was refurbished, things still look like they are falling apart - not sure if it’s just my room, but tv channels come and go. Sometimes it’s working and sometimes it’s not. Limited channels as well. - pillow was way too soft - My King size bed was actually two super single beds put together. - Only bath towels provided and it was very worn. No other towels provided. - Not really baby friendly as there hotel does not have baby shower tub. Thankfully room comes with a bath tub - sound insulation pretty bad. Could hear sounds from the corridor

I've booked 2 rooms via trip.com. I've took pictures of the half eaten food and food debris strewn around the table. There was rat in the room - 2706. I've bought 2 'siew pow' for the my next morning pre-breakfast snack and left it on the table next to the TV but was eaten by rat(s). I've shown the pictures to your reception staff but was told that they will send the cleaner ro clean up the mess, a solution which did not address the issue. It's not the cleaning up we are concerned about but the frustration and minor loss we suffered. Also, seems like the room they let out was renovated halfway through with the wall not painted and floor laminates not properly sealed.

We had an early checked in for 1 room & got another slightly after 3pm. So we got to recharge ourselves & our kids had a great time in the bathtub. We had an extraordinary assistant by Mr Hafizi (receptionist) when we were having trouble in our grab food delivery. Breakfast buffet was delicious. If only can have more variety like roti canai, tosai, mee soto, laksa, chicken rice. Valet parking was excellent. Security did a great job. Keep it up. But should have standardised sheltered valet parking. Sheltered & non sheltered valet parking carry different prices. Main entrance to the lobby should have a ramp or slope to ease up the luggages movements. Gym doesn’t have treadmills, just heavy weights. Overall, nice place to stay in & safe for our family too. Thank you for having us. Will patronise again in the near future.

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