The hotel facilities are good, clean and comfortable, as well as smart robots to deliver water and other services, which are very high-end. The bathroom is relatively large, and the dry and wet areas are separated, making it easy to use. The hotel has an underground car park, and parking is free. The hotel pillows are particularly bad, too soft and not supporting the neck. The service level needs to be improved. When we arrived at the store, a male waiter at the front desk was indifferent. There was a room upgrade for free when we made a reservation. He did not actively inform us that we could not upgrade the room, and he told him that we booked After confirming the right to upgrade the room type, he said that there was no room and the upgrade could not be done, so he let us go. After arriving at the room, we checked, and the upgrade room type can be booked on the same day, which means that there are room types that can be upgraded, but the hotel does not allow it to be upgraded. The hotel's approach is indeed improper. After the phone call feedback to Ctrip to help us deal with it quickly, we must give Ctrip a thumbs up! I hope the hotel will strengthen training and improve the service level of its employees.
Outstanding
1103 Reviews