No. 68 Keji Road, Songshan New District, Taihe District, Jinzhou, Liaoning, 121001, ChinaView Hotel Details
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Sheraton Jinzhou Hotel Guest Reviews
4.5/5
Good
874 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(874)
Positive reviews(824)
Reviews with photos/video(116)
Classy environment(59)
Friendly front desk staff(51)
Delicious breakfast(50)
Near shopping area(40)
Convenient for shopping(32)
Large rooms(27)
Luxurious(8)
Has rooms for families(5)
Negative reviews(48)
Thomas
Deluxe Double Room
Stayed in Jul 2024
Business travellers
6 reviews
4.0/5
Very Good
Posted on Jul 19, 2024
Nice one , kind people
Response from Property: Thank you for staying with us. We strive to personalize for all our guests, we are glad to hear that our services met your expectation. We look forward to provide another memorable stay for you in the near future.
Mark Flurry
Deluxe Double Room
Stayed in Dec 2023
Couples
19 reviews
5.0/5
Outstanding
Posted on Jan 3, 2024
Excellent hotel across the street from a new Wanda Shopping Mall. It's modern, clean, and friendly. The breakfast is good serving both western and Chinese style food. The coffee is delicious, and the floor managers give excellent service. The front desk is very helpful and friendly. This is our second time to stay there, but it will not be our last. Oh... The bed is very comfortable. I'm not sure I ever turned over the first night we slept there.
Response from Property: Dear Guest, thank you for taking the time to post your review on Ctrip. We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future. Best regards!
The Real Angeleno In China
Deluxe Room (2 beds)
Stayed in Aug 2022
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Aug 18, 2022
What an amazing experience. Customer service is great; the staff speaks English, the breakfast and coffee was great, the room was great, and the hotel was not far from There's Starlight restaurant, the Spicy Chicken and Coconut Latte is amazing. Say hello to the Bell Hop (I forgot his name🤪) he's a great guy.
6/8
Response from Property: Thank you for sharing your experience with us. As a Marriott hotel, we value our member as our loyal guests and we are happy to hear that you enjoyed what we have to offer for our members. Once again, thank you for your great support. We look forward to welcoming you back soon.
Anonymous User
Deluxe Double Room
Stayed in Feb 2023
Couples
6 reviews
5.0/5
Outstanding
Posted on Feb 21, 2023
Enjoyed our staycation! Buffet breakfast is always satisfying!
Response from Property: Dear guest, thank you for choosing Sheraton Jinzhou Hotel. After reading your comments, we feel warm in the heart. We are very glad that you like Sheraton Jinzhou Hotel. The hotel staff will continue to work hard to provide you with more intimate service. Wish you a happy life, happy every day, we look forward to meet you again!
R_247
Deluxe Room (2 beds)
Stayed in Jun 2023
Booked for others
2 reviews
5.0/5
Outstanding
Posted on Jul 4, 2023
goodgoodgood
Hakunalvtata
Deluxe Double Room
Stayed in May 2024
Travel with friends
8 reviews
2.8/5
Posted on May 4, 2024
The light switch was broken and the air conditioning regulator was useless and didn't work at all. The room was basically not soundproofed and it was noisy in the morning due to the morning news next to me.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Jinzhou Sheraton Hotel and leaving your valuable review. We regret that we were unable to provide you with a satisfactory stay experience. If you encounter any inconvenience during your stay, we are willing to listen and actively improve it. You can contact the Guest Service Center for feedback at any time. We will also provide feedback to the Housekeeping Department and Engineering Department as soon as possible to investigate and repair the relevant facilities. Your opinions and those of all guests are always the driving force for us to improve our service levels. I hope you will have a different feeling when you stay again, and we sincerely look forward to your visit again!
Guest User
Executive Room (2 beds)
Stayed in May 2024
Couples
6 reviews
0.7/5
Posted on May 3, 2024
The facilities were very poor, the room smelled bad, and the air conditioner was buzzing. Although the front desk wanted to change my room, I went to several rooms and they were all the same! It's really too bad. Express hotels cannot be of this level! Don’t be fooled by trying to sell dog meat by selling sheep’s head. It’s a scam to deceive consumers.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Jinzhou Sheraton Hotel and sharing your stay experience with us. We sincerely apologize for the inconvenience caused to you. Regarding the noise and smell of the air conditioner you mentioned, we have reported it to the housekeeping department and engineering department and will work hard to check and improve it as soon as possible. The hotel will also strengthen inspections of the rooms to ensure that similar problems will not happen again. We apologize again for the inconvenience caused to you. At the same time, thank you very much for sharing your valuable experience and opinions with us. We will actively follow up and seek improvements, and look forward to serving you again!
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Business travellers
3 reviews
0.7/5
Posted on Apr 23, 2024
I just want to see how you guys reply to me. The service in your hotel is ridiculous. It just passed by without saying a word. It’s definitely not helpful if you don’t reply. At least you have a phone number. What the hell?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Since the actual person staying is not you, regarding your previous feedback, the hotel front desk staff will contact the guests who actually checked in that day as soon as possible to understand the situation. The deposit collected is the additional breakfast fee for the staying guest. After communication, we finally reached a consensus with the staying guest. We apologize for any inconvenience caused to you during this period!
Jiexiaofeng
Executive Room (2 beds)
Stayed in Sep 2023
Family
2 reviews
2.5/5
Posted on Oct 4, 2023
This time I came to Jinzhou from Sheraton and Hilton, and finally chose Sheraton because it is right opposite Wanda and it is more convenient to eat.
However, the Sheraton check-in experience was not very good. Let me summarize the following points:
1. The Sheraton's air conditioning is not provided 24 hours a day, and it does not provide cooling in the middle of the night, making me sleep stuffy and hot.
2. There are many types of breakfast at Sheraton, but the quality is at the same level as Jiji and Hanting, and may not be as good as it. The dishes use very cheap ingredients to save costs, and the taste is average.
3. The room service asked for buckwheat pillows, but they didn’t. A 5-star hotel didn’t even have buckwheat pillows.
4. The cleaning was not clean. When I checked in, there were hair curls on the bed. This is not something that should appear in a hotel of this level.
5. The only highlight is that the swimming pool and fitness center facilities on the 5th floor are pretty good.
Summary: The hotels I often stay in on business trips are basically 4-5 star standards. In addition to the better location, the Sheraton in Jinzhou needs to be improved in terms of hardware and software, especially service and breakfast.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Jinzhou Sheraton Hotel and leaving your valuable review. We regret that we were unable to provide you with a satisfactory check-in experience. Regarding the breakfast, room service and other related issues you mentioned, we have reported it to the corresponding department and will strengthen business training for room staff, and our restaurants will continue to adjust. and rich breakfast dishes. We will strive to provide you with a more satisfactory stay experience when you come next time. We sincerely look forward to your visit again!
Anonymous User
Deluxe Double Room
Stayed in Aug 2023
Family
1 reviews
4.5/5
Great
Posted on Aug 4, 2023
It is rare to pass by Jinzhou and choose the only five-star hotel in Jinzhou. Arrived after 6:00 pm, because it was a family of three and was directly upgraded to the executive floor. The room is big enough and the hygiene is good. The service attitude is also very serious and efficient, which is worthy of the Sheraton brand.
There are also a few regrets:
1. When taking a bath, I found that there was no bath salt. After inquiry, it was not replenished recently;
2. The ground free parking lot is basically unmanaged and somewhat chaotic;
3. Breakfast is 98 per person, the croissant is very average, other pastry bread is so-so, and the preserved egg and lean meat porridge is relatively thin.
In short, the service is very good, and there is room for improvement in hardware support.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at Sheraton Jinzhou Hotel and sharing your experience with us. We regret that we could not provide you with a satisfactory stay experience. We will actively follow up your comments. Regarding the room equipment and parking issues you mentioned, we have conveyed your comments to the relevant departments and will improve them as soon as possible. The restaurant will also continue to adjust and enrich the breakfast dishes. I believe it will bring you a perfect dining experience next time. We sincerely welcome you to come again!
Guest User
Executive Double Room
Stayed in Jul 2023
Travel with friends
35 reviews
5.0/5
Outstanding
Posted on Aug 3, 2023
The building is modern, the rooms are spacious, bright and comfortable. Enjoy the view from the room. Up to Sheraton standards. Opposite is the shopping mall, shopping and dining is very convenient. The fly in the ointment is that there are many people on tourist holidays, and the experience of breakfast is not good.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for coming to Sheraton Jinzhou Hotel! Sheraton Jinzhou Hotel has always strictly demanded itself with brand standards. We have been working hard to improve and strive to bring the best service to every customer. It's a pity that we couldn't provide you with a satisfactory breakfast and dining experience. We are willing to listen to and actively improve any inconvenience you encounter during your stay. We look forward to your visit again and invite you to witness our growth together!
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2023
Business travellers
15 reviews
5.0/5
Outstanding
Posted on Aug 1, 2023
At around 2pm on the 29th, I stayed at the Sheraton Jinzhou and booked 2 rooms. The car was parked on the ground. The design of the hotel is very distinctive. It is hollow. Looking from the opposite side, there are golden ears of wheat on the ground. People who are afraid of heights stick to the room all the time. Walking... I found that the carpet under my feet is a wheat-like plant pattern, so beautiful!
The rooms are ok, clean and tidy, although there are not many, but the bathroom and toilet are separated by 2 sliding glass doors, and the privacy can also be satisfied.
I can't understand the air conditioner settings, but fortunately there is no noise at night and it is neither too hot nor too cold.
But the sound insulation is average. When sleeping in the middle of the night, the child next door is crying, which is obvious. Breakfast the next day, 2 plates of food and coffee, less than half eaten, went to get other food, came back with an empty table...
Check out is fast and the service is friendly. Didn't go to the pool etc.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for coming to Sheraton Jinzhou Hotel. Sheraton Jinzhou Hotel has always strictly demanded itself with brand standards. We have been working hard to improve and strive to bring the best service to every customer. Thank you for your valuable opinion, we look forward to your visit again and invite you to witness our growth together!
Guest User
Executive Superior Sutie
Stayed in Jul 2023
Business travellers
8 reviews
1.2/5
Posted on Jul 21, 2023
Worst five star hotel ever.
It's 35 degrees outside in Jinzhou, and the air conditioner in the hotel room seems to be broken. It's 28 degrees indoors during the day.
Checked in at 2pm and was told there was no room. I had to wait for half an hour, and I left my mobile phone number, but no one contacted me at 3 o'clock. I turned back again and told that it was packed, but I forgot to notify! I was exposed to the heat outside in vain, there was no remedial measures, and the room was not upgraded, the management was lax, and it didn't look like a star hotel!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at the Sheraton Jinzhou Hotel and sharing your experience with us. We apologize for the inconvenience caused to you. We have communicated your feedback to the relevant departments and are actively improving it. The hotel will also strengthen the training of staff to ensure that similar problems do not happen again, and apologize for the inconvenience caused to you again! At the same time, thank you very much for sharing your valuable experience and opinions with us. We will actively follow up and seek improvement, and look forward to serving you again.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Family
6 reviews
5.0/5
Outstanding
Posted on Jul 20, 2023
The location of the hotel is very good, in the city center, convenient for transportation, accommodation and shopping. The room is clean and tidy, and the service is warm. I stayed for one night yesterday and renewed for another night today. Jinzhou travel experience is very good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at the Sheraton Jinzhou Hotel. I'm glad to hear that you are satisfied with your stay. The surrounding environment of the hotel is elegant, the transportation is convenient, and it is only across the street from Wanda Plaza. It is definitely a good choice for your business and sightseeing trips. We have always been committed to bringing the healthiest and best quality stay experience to every guest. Sincerely hope to serve you again in the near future!
Guest User
Deluxe Double Room
Stayed in Jul 2023
Family
4 reviews
1.0/5
Posted on Jul 4, 2023
The room was not clean, not like a five-star hotel at all. There were only two bottles of mineral water in the room, and the instant coffee couldn't even be named. An ordinary hotel should at least be Nongfu Spring! The quality is too poor. At this price and it's a Sheraton hotel, it's almost unreasonable!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Jinzhou Sheraton Hotel and sharing your stay experience with us. We apologize for the inconvenience we have caused you. We have conveyed your opinions to the relevant departments and will improve it as soon as possible. We apologize again for the inconvenience caused. At the same time, thank you very much for sharing your valuable experience and opinions with us. We will actively follow up and seek improvements, and look forward to serving you again.