Xitang Yanyu Jiangnan Hotel

There is still a lot of room for improvement in the capabilities of the service staff. The front desk staff was indifferent to some inquiries and did not want to say anything more. For example: Does the hotel have directions for visiting the ancient town? If you go to the scenic spot and look for it, is there similar information on the rooms? I don't know. Breakfast starts at 7 o'clock. We didn't have anything to eat when we went down. I asked the restaurant waiter when it would be available. He asked me to go to the chef and ask. I was playing with my mobile phone alone. , the table was not closed, and in the end, the Xiwan noodles were eaten and left.

I visited Xitang Yanyu Jiangnan Hotel eight years ago. I felt very good at that time. I booked a room again this time. After many years, great changes have taken place here. I can no longer find the same feeling as before. Everyone has to eat breakfast. What? What can I cook for you? It’s a very simple breakfast🥣There is no buffet anymore. The room is deserted and there is no view of the outside. I later paid extra money to move to a lakeside room but it didn’t feel particularly good! If this hotel continues like this, I’m afraid no one will stay here again! 

Serve: Yanyu Jiangnan, both in name and decoration, matches the style of the ancient town. However, the hotel's service is really disappointing! ! ! First of all, I went to inquire about purchasing tickets for the scenic spots in the morning (because we checked in the night before, it was already very late when we arrived at the hotel, so we asked the guy on duty at the time and got the answer: Yes, you can go to the front desk the next morning) There are three front desks in total. One of them (who is older and should be a manager or supervisor) asked you who is going. The other two service staff said they would not go. The girl sitting directly said: Don’t call me, I We didn’t see it (wearing a white coat on 2.13), so we shied away from each other. I felt so speechless at the time. How could such a good hotel have such a bad experience? Then, when checking out of the hotel, the same girl wearing a white coat and the tall girl at the time (one of the people who refused to buy a ticket😂) asked: How to get out of the parking lot by car🅿️, Bai Yi answered :I don’t care about this, I asked over there (pointing to the tall girl), I moved over, and the other party said to give me the license plate number. However, when I only said the first three words, I was interrupted: Okay, okay, let’s go. Let's go! At that time, I thought that there might be license plate recognition in the parking lot, so I could check it without having to report it. As a result, the most annoying scene happened! ! My husband went out in the car and didn't lift the lever when he got to the door. He tried several times and it didn't work. When he went back to the front desk to ask, the girl at the front desk still had a bad attitude and was not good-tempered. We couldn't bear it anymore and we started arguing. Finally, with the help of a leader, I went out and left. I really want to ask the owner of this hotel. Why is the service in a hotel with such high-end decoration, strategic location, and not cheap price so good that it makes people speechless? ? It is less than five minutes away from Xitang. How many people would choose this place, but the experience after coming here is extremely bad! ! environment: The front door of the hotel is very grand, and the room decoration style is in the style of Yanyu Jiangnan. It really matches the Xitang Ancient Town right next to it. There is also a small pool and rain in the courtyard. The overall feeling is very good. The photo was taken the morning after arriving at the hotel. I finally chose this hotel for my first stop in Xitang because I liked the Jiangnan style. facility: Maybe it’s because the renovation took a long time, but the facilities in the room are in good condition and cannot be compared with modern-style hotels.

As a resident of Xitang, I feel even more ashamed. During the festival, my relatives came, so I chose this hotel, which is large-scale and looks a bit stylish. The room is not small and the air conditioning is relatively warm, which seems to be good. But something went wrong at night. The disposable slippers provided were actually used by others. I reported it to the front desk, and the answer I got was "It's all like this", and the replacement stock only has "only these two pairs, which is frustrating. I took a shower, and the shower head was leaking. There was water on it, and the leather pipe was also leaking. Breakfast restaurant It's too cold... The Chinese New Year is supposed to be a happy time, but I didn't expect this hotel to be such a hassle.

A garden-style old hotel with very good hardware and the configuration of a four-star hotel. The hotel is next to the entrance of Tangjialong, so it is very convenient to enter the scenic spot. There is ample parking space and parking is very convenient. There is a food street at the door, which is convenient for eating and supper. The hotel staff are also very enthusiastic. The only shortcoming of the hotel is that the hygiene of the room really needs to be improved. The bathroom floor and shower room need to be cleaned thoroughly. The TV remote control is so dirty that it is sticky to the hands. This is the worst hotel I have ever stayed in. The dirtiest one.

The service attitude is extremely bad. The accommodation environment is extremely poor. The breakfast is very, very poor. There are no toothbrushes in the room. The room is extremely damp and dirty. I hope everyone can learn from this.

The hotel is right next to the scenic spot and is easily accessible. It's just that the hotel facilities are too old, the breakfast is too simple, and the coffee machine is there but broken. The restaurant and room attendants are very polite and the service is pretty good.

I went around the room looking for it but couldn't find it. The elevator smelled bad.

It is very close to Xitang Scenic Area, not far from the entrance of the scenic area. The hotel is decorated in a garden style. The small bridges, flowing water and fish in the hotel really have the charm of Jiangnan.