Helezhan Airport Hotel (Qingdao Jiaodong International Airport)

Helezhan Airport Hotel (Qingdao Jiaodong International Airport) Reviews

Helezhan Airport Hotel (Qingdao Jiaodong International Airport)

No.18 Konggang Branch Road, Jiaozhou, ChinaView Hotel Details
Helezhan Airport Hotel (Qingdao Jiaodong International Airport)
Helezhan Airport Hotel (Qingdao Jiaodong International Airport)Helezhan Airport Hotel (Qingdao Jiaodong International Airport)Helezhan Airport Hotel (Qingdao Jiaodong International Airport)
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Helezhan Airport Hotel (Qingdao Jiaodong International Airport) Guest Reviews

4.6/5
Great
1393 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1393)
Positive reviews(1325)
Reviews with photos/video(182)
Offers pick-up/drop-offs(539)
Classy environment(167)
Great value for money(153)
Close to airport(118)
Easy to get around(90)
Friendly front desk staff(87)
Well decorated(32)
Delicious breakfast(13)
Negative reviews(68)
Carol Autumn
Boutique Queen Room
Stayed in 2024年4月
Family
16 review
4.5/5
Great
Posted on 2024年4月21日
- The reception staff was not friendly. - The room is big and comfortable. - Provide free shuttle to the airport.
Response from Property: Dear guests: Hello, thank you for your recognition of us. Every need of the guests is the direction we strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create a more perfect service for you.
Guest User
Boutique Queen Room
Stayed in 2024年4月
Family
16 review
3.0/5
Posted on 2024年4月11日
Breakfast is OK have various choices. Offer service to airport. Have a smooth trip.
Response from Property: Dear guest: Hello! Thank you so much for your interest in our hotel! The pace of progress will never stop, for your trust, we will be more persistent, He Le Zhan hotel will always stand in this city, waiting for your arrival! See you or see you! I wish: smile often!Hope to get your five-star praise next time, thank you!
Guest User
Boutique Queen Room
Stayed in 2024年5月
Couples
3 review
1.0/5
Posted on 2024年5月3日
We were not satisfied with the room service. There was something dirty on the quilt in the room. It was yellow. We didn't know what it was. We asked to change the room. The front desk replied that there were no rooms. But we searched on the platform and found rooms. The front desk also said that they would ask someone to change the quilt for us. Later, the airport pick-up uncle came to give us the quilt and let us change it ourselves. There was also airport pick-up. The airport pick-up was quite punctual. But when we checked in, we told the front desk that we would be reminded at 10:30 the next day. They didn't remind us at that time. My girlfriend and I were in a hurry to pack up and go out. Although this matter was our own business, I told the front desk. And he agreed. And the Wi-Fi in the room. We can connect it with our mobile phones. But the iPad connection does not work. We tried many times. The connection is up but it doesn't work. I don't know what the reason is.
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Response from Property: Hello, our bedding is changed for each guest, and all the linens have been washed and disinfected. The rooms were indeed fully booked during the May Day holiday, and it is the platform's rule to keep the rooms open, which is inconvenient to explain to you. The driver was busy picking you up at the airport, and it was our fault that we did not change the quilt cover after delivering it to you. We apologize to you here. We are very sorry. Since your mobile phone can connect to the Wi-Fi in the room, why can't the tablet connect? Isn't it a problem with your tablet? The Wi-Fi in the room is an independent router, and the signal is very strong. Thank you for your suggestion to stay, and I wish you: a happy life
Guest User
Boutique Queen Room
Stayed in 2024年4月
Solo travellers
6 review
5.0/5
Outstanding
Posted on 2024年4月27日
The front desk staff had a very good service attitude, the airport pick-up was very timely, and the room was very clean and comfortable! Highly recommended
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Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Helezhan Hotel will always stand in this city, waiting for your arrival! See you there! Wish you: always smile!
Guest User
Boutique Queen Room
Stayed in 2024年4月
Other
3 review
5.0/5
Outstanding
Posted on 2024年4月10日
It's pretty good, the hygiene is OK, the facilities are also good, and the barbecue takeaway nearby is very good. Airport pick-up: I picked you up very quickly after calling, and there was also a drop-off in the morning, which was very convenient.
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Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Helezhan. We look forward to your visit again to review our progress and wish you a happy day!
Weixiaog
Boutique Queen Room
Stayed in 2024年4月
Business travellers
8 review
3.2/5
Posted on 2024年4月19日
The hotel photos do not match the reality. Hygiene: poor facilities and dirty. Wi-Fi can't connect. They don't cooperate with changing rooms. Very bad experience. I feel that their ratings do not match. High score, but the scene is disappointing.
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Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already fed it back to the housekeeping depar**ent and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Anonymous User
Guestroom (2 Beds)
Stayed in 2024年4月
Business travellers
12 review
5.0/5
Outstanding
Posted on 2024年4月8日
After almost a year, I stayed again and it was still good. The pick-up and drop-off service at Jiaodong Airport was so heartwarming. Thank you to the store, and I hope the store will continue to work hard!
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Response from Property: Dear guest: Hello! Thank you for your 5-point praise! Beautiful time, Helezhan, meeting you unexpectedly, thank you for this fate, we will cherish it and look forward to seeing you next time! Wish: well!
Guest User
Boutique Queen Room
Stayed in 2024年3月
Business travellers
5 review
5.0/5
Outstanding
Posted on 2024年3月26日
The room is clean and sanitary. It's a bit cold so you can turn on the air conditioner. It was already 12 o'clock in the evening when I got off the plane. I called the hotel and arranged a pick-up at the airport. They also arranged a drop-off at the airport. The price is cheap. I recommend it.
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Anonymous User
Boutique Queen Room
Stayed in 2024年3月
Business travellers
1 review
5.0/5
Outstanding
Posted on 2024年3月23日
I got off the plane in the early morning and there was a free airport pick-up. I took the 7 o'clock shuttle to the airport. The front desk lady also upgraded the room type for free. The driver also helped with the luggage. The air conditioning was great. I will come again next time.
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Response from Property: Dear guest: Hello! Thank you for your 5-point praise! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Helezhan will be the warmest and most unique one in your memory! Come back often and wish you well!
Chenmomode
Boutique Queen Room
Stayed in 2024年3月
Family
15 review
4.0/5
Very Good
Posted on 2024年3月19日
I couldn't find slippers for showering, and there was no partition in the middle of the shower room on the third floor. The water went directly onto the toilet and washbasin. I hope this problem can be solved next time. I couldn't ask for too much at this price. The room was clean and hygienic. We picked them up and dropped them off.
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Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our precious treasures. We will continue to work hard to improve our services. We hope to meet you again in Helezhan. I wish you a happy mood and a happy family!
Guest User
Queen Room
Stayed in 2024年3月
Business travellers
15 review
5.0/5
Outstanding
Posted on 2024年3月9日
Basically, every time I go to Qingdao, I will reserve one or two days to eat and go shopping in Jiaozhou. I will choose this hotel every time. The hotel is very clean and is located about ten minutes' drive from the airport. The hotel has an airport drop-off service that departs on time. When checking in, the front desk lady will take the initiative to ask if you want to be dropped off at the airport~
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Helezhan. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Boutique Queen Room
Stayed in 2024年2月
Couples
2 review
4.7/5
Amazing
Posted on 2024年3月26日
The sanitation, environment and service are all good, but there is a problem with the air conditioning, it is not hot. I know there is heating but it is not warm enough in winter. I need air conditioning, but it does not heat, only blows air, which is very cold. There are no other problems, the service is OK, the airport pick-up is good, and the sanitation is very good.
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Response from Property: Dear guests, Hello! Thank you very much for choosing Helezhan Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Anonymous User
Boutique Queen Room
Stayed in 2024年2月
Business travellers
1 review
3.0/5
Posted on 2024年2月21日
The company's employees always book this hotel for business trips. The room and experience this time were not very good. The light in the washroom suddenly came on for no reason. I was sleeping in the morning and didn't know what time it suddenly came on. It was scary. The 18 yuan buffet in the hotel is really rubbish. The free buffet provided by ordinary hotels does not have such a buffet. I spent 18 yuan to eat steamed buns and pickles? Business trips are tiring and sleepy. The sound insulation is not good. The woman next door screamed all night and I couldn't sleep all night. But this understanding has nothing to do with the hotel. I hope it can improve and arrange a secluded room for people on business trips.
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Response from Property: Thank you very much for your support. If you find any problems during your stay, you can contact the front desk, which is on duty 24 hours a day. Regarding the breakfast you mentioned, we have hot dishes, cold dishes, fried rice, eggs, grains, fruits, porridge and other dishes. Why didn't you take a picture of the hot dishes on the other side of the photo? Thank you very much for staying in our hotel. I wish you: well
Guest User
Boutique Queen Room
Stayed in 2024年2月
Friends
2 review
5.0/5
Outstanding
Posted on 2024年2月18日
The room was well heated. I arrived at the airport in the middle of the night and the driver came to pick me up in 20 minutes and helped me with my luggage. I had to catch a flight early in the morning, and the front desk also arranged for me to be sent to the airport at 5 a.m., and there was also a wake-up service. The room was really worth it for less than 100 yuan.
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Response from Property: .Dear guest: Hello! Thank you for your 5-point praise! Every city always has a reason to miss, every season has a scenery that we can't miss, and every hotel has their sweet and warm memories. I hope Helezhan will be the warmest and most unique one in your memory! Come back often, I wish you: well!
Anonymous User
Boutique Queen Room
Stayed in 2024年2月
Solo travellers
2 review
5.0/5
Outstanding
Posted on 2024年2月19日
Free airport shuttle: One hour per day, very convenient, but it is best to book in advance, otherwise it will be unavailable Sanitation: quite clean Environment: The surrounding area is quite desolate, and there is nothing to eat at night Service: The lady at the front desk is very patient Facilities: relatively complete, overall, the price-performance ratio is very high in the same price range
Original TextTranslated by Google
Response from Property: Dear guests: Hello, thank you for your recognition of us. Every need of the guests is the direction we strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create a more perfect service for you.