Four Points By Sheraton Ji'an

Seriously, it was such a great experience. Every little detail showed thoughtfulness and warmth! The front desk staff, especially Xiao Peng, was so patient, professional, and polite in serving us. We'll definitely stay at Sheraton again next time.

Overall, it's pretty good. Parking is very convenient, and there are charging piles in the parking lot, so you don't have to go out looking for a charging station. Breakfast is also nice and offers a good variety. The hotel is right opposite Meng Hui Luling, making it easy to visit at night.

This hotel is located in the new district, making it very convenient for getting on and off the highway. It's directly opposite a scenic area with beautiful night views. The room facilities are relatively new, complete, and clean. Parking is easy, and the breakfast offers a wide variety of choices.

I booked two rooms for two nights each. We left at 7 AM and came back around 6 PM, expecting to rest, but to our surprise, neither room had been cleaned! I called the front desk to report it, and they casually asked, 'Okay, which room are you in?' Does Sheraton not have caller ID anymore??? There wasn't even basic ventilation by opening the windows, let alone trash emptied! We were forced to go out again, and when we returned at night, the air quality in the room was terrible. I've stayed in so many five-star hotels across the country, and this Sheraton is by far the worst! After years of booking hotels through Ctrip, this is my first negative review, and it's for the Ji'an Sheraton!

I rarely leave reviews on Ctrip, but this hotel really left me speechless. 1. I stayed for three days. After using the tea bags on the first day, they were never replenished by the staff. Not sure what that was about. 2. On the day of checkout, the front desk allowed a one-hour late checkout. However, when I left and returned to my room, and even when opening the door to get takeout, the staff kept asking if we were checking out or extending our stay, and when we would be leaving. They asked three times in total, making it feel like they were trying to rush us out. Don't worry, we won't be coming back for a second visit. 3. The young lady at the front desk was initially very enthusiastic and added me on WeChat to ask for a good review. She first assigned me a room with a locked inner door 😅. After I requested a room change, she didn't manage her WeChat notes properly. When I asked her via WeChat for a late checkout, she messed up the room number and the late checkout wasn't processed. I was sitting in the lobby and overheard them talking about the WeChat message. The young lady claimed the guest had just messaged her, but it had actually been at least half an hour ago 😅. 4. My takeout order was delivered to the wrong room. Even though the order had a virtual phone number, no one contacted me. After waiting for a long time, I called the front desk only to be told it was delivered incorrectly and they would bring it to me. I have to wonder, if I hadn't called, would my takeout ever have arrived? 😅 5. The bar staff were incredibly unprofessional. During peak hours, you should at least have a server who can tell the difference between basic spirits, right? 😅 Overall, it was just a completely bizarre experience with strange people and a strange hotel 😅.

The room was clean, tidy, and comfortable. The air conditioning was cool and had a slight fragrance. The bedding was incredibly soft and cozy. The environment was elegant and pleasant, and the bathroom was spotlessly clean. The service was warm, thoughtful, and meticulous. It was a fantastic experience overall. From now on, whenever I visit Ji'an, I'll be staying at the Four Points by Sheraton.