The Post Hostel Jerusalem

When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man. I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service. Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest. This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday. I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept. In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself. I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.

One of the cheapest options we could find in Jerusalem but we were really pleased we booked there. Really quirky place in a perfect location for visiting the old or modern cities. It is next to the light rail system which is handy. Rooms are small but comfortable and very clean. We had a double en suite. Chilled lounge and spacious outdoor relaxation area. Staff were super helpful and the breakfast more than ok. Will definitely return.

excellent location, friendly staff and a great place to stay and relax. i booked a bed in a dorm room, but halfway along my stay, I was told I will be transferred to a private room because they're expecting a large group. It was awesome!

It is is a great location. The staff are great. The room a bit small but ok. They could use a better sign out side. Very safe, even at night outside, safe to go out.

Upon arrival, I discovered that the room I had booked was not as described. I was then offered two other rooms which both had issues: one had broken AC/heating, and the second smelled strongly of cigarette smoke (although it was a non-smoking room). I was promised by staff at reception that a full refund would be issued the next day, and I moved to other accommodation instead. I went back two days later to inquire about the refund and was informed a second time that a full refund would be issued to me, however there was a delay as the manager was on vacation. I have since followed up with several emails and calls, receiving one response from the manager on January 7 asking me to confirm my credit card details (which I responded to). No refund has been issued ~3 weeks after my initial visit to the hostel. I don't believe that this is satisfactory.

An amazing place! Clean, quite and the personal who attended the place were so kind and helpful. I will come again 😁

Very clean. I love the curtain in front of your bunk bed for a little bit of extra privacy. And the rooftop terrace was absolutely incredible!

Excellent service; the facilities are very comfortable and the food is good. I only have one suggestion: the breakfast could be more varied, as eating the same thing for several days becomes boring.