Holy Land Hotel

Comfortable hotel. I had room 326 facing the Done of the Rock head in! Comfortable and clean room and surrounding. Fit the bill. Good water pressure in shower. Breakfast buffet included. It was satisfactory. Staff were present. Nothing exceptional but nothing to complain about! Excellent location just up from Herod’s gate

Hotel Manager Ms. Rania is a very rude and not professional. My family of four arrived for a 3 night stay. She told us the water was not working and would need to go to another hotel! There were many guests arriving and checking inn. The hotel had clearly overbooked and was lying to us. The hotel she wanted to send us to was cheaper than the Holy Land. At first Rania said she would pay for our stay at the cheaper place. After we agreed to move there she said the full price will be taken for our booking, even the new hotel was £250 cheaper on ***********!!! When challenged she became EXTREMELY aggressive and I kept my cool and left calmly. Be very careful here as this is common in the old city the rooms get overbooked. But to be treated in such a cowboy manner was shocking. I would not advise any one to stay here.

Had no idea where to stay and this place worked out great. Price was really good too. Nothing fancy but the location near Damascus gate made for good exploring, though to some it may seem a little sketchy coming back later at night, though perhaps that was mainly due to it being Ramadan. Glad I didn’t stay in some glass tower in the newer part of the city.