Featured Hotels near Nowy Rynek, Jelenia Gora

I stayed in Mercure Hotel for 4 days. I loved the room, the interior was very fresh and contemporary. Room was quiet, with the view on to the allotments. Lots of space, free safe, kettle, mugs, coffee & tea bags. Didn’t use restaurant much, but ordered pumpkin soup once and it was lovely. Very clean place. Recommend.

The hotel itself is nice, modern (which is not always the best, a great-looking chair which you can not stand up from is useless), and has a a spectatular view over the mountains and the lake. Everybody was friendly, the premises were clean, but.. There is seriously not enough staff! Two bartenders can hardly serve the whole terrace at night, when it is full of people. Waiting 30 minutes for a drink is not acceptable in a 4* hotel. Even the restaurant was slow during lunches and did not have a single vegetarian dish (one was on the menu, but they didn't have it). The food we got in the end was good, so were breakfasts, dinners were the same every day (as a vegetarian I could have a salad or spaghetti 3 days in a row). The pools are too small for such a big hotel and were overcrowded all the time, only one whirlpool was working, so people were waiting. I think it is better to visit in the autumn or winter, when the weather is not as hot, there is nowhere to cool down a little, the water in the pools is heated too. I would recommend this place to people who do not expect too much, if you sometimes stay in a 4* hotel, you might be slightly disappointed. However, the surroundings is great for trips, there is a castle nearby, St. Anna's chapel, Upside down house and much more to enjoy.

We've been coming to the area for years and decided to check out this hotel which only opened last year. In short, it's amazing! Located directly above the small town of Szklarska Poreba it's a bit out of the way for most tourists but that's fine with us. The staff is extremely friendly and always helpful. The spa area is spacious and you can find bathrobes and slippes in your room. We choose the half board and the breakfast and dinner buffets were very tasty and no wishes were left open. We had a mountain view superior suite with 2 bathrooms and a very large balcony - amazing views and an amazing room. Two minor complaints are that the balcony does not have any railings between the rooms and everybody can walk up right to your windows and look into your rooms. Also, there is not enough parking space, you should definitely book that in advance. We loved our time there and will definitely be back. Radisson members get free water bottles in their rooms, so it might be a good idea to join.

The bread at breakfast was mouldy two out of three mornings we were there and the eggs severely undercooked. We were charged 20zloty per day for parking. Nobody told us this would happen during booking or check in so it was an unpleasant surprise on check out. While I find it weird that you have to pay for parking at a hotel on private property, the issue is more that we weren't told about it. Almost none of the staff spoke English, which made things quite difficult when trying to get a seat at breakfast or ask any questions, the map, info sheet and spa pricelist were all entirely in Polish as well, no translations. The reason I give 2 stars instead of one - It seems the evening chef was much better, as dinner was tasty even if the selection was limited. The pool and wellness area was nice (especially after 8.30pm when it becomes adults only, 4 Jacuzzi's, 3 different saunas, salt room etc.

I must say that from the first contact with the reception, everything went wrong. When we arrived, they didn't even welcome us. A blonde receptionist, who looked like she didn't feel like working, was the one who checked us in with a very bad tone. 1. Without prior warning, she made us pay directly for the car park, without asking us beforehand if we wanted to leave the motorbike in the car park for 20€ per day (we would not have paid for it as we could do it for free in the surrounding area). 2. Before booking, we asked if the dinner was buffet, menu or a la carte and the reception answered that it was a la carte. When we arrived at the hotel, every day it was basically a menu with a choice of two dishes (vegan dishes did not interest us). We were very annoyed by the false information. If we had known this, we would have taken breakfast only 3. During the booking, we ordered a bottle of sparkling wine which we asked to be in the room at the day of arrival. They didn't prepare it and I couldn't surprise my husband (however, they offered us 2 massages afterwards, which I appreciated). The truth is that the hotel is very nice, but the reception staff is not very well prepared. If you don't want to work, resign, but don't offer a bad experience to the guests because thanks to that, all my stay I had a bad feeling about the hotel and this will surely happen with other guests too. I am a hotel receptionist too and I know what I am talking about. Sometimes we have difficult days, but the blonde girl didn't seem to have a difficult day, she just doesn't want to work and that is reflected in bad service. We certainly won't be back.

Der Hotelkomplex liegt recht ruhig, aber im untersten Teil des Ortes. Zu den Skiliften ist es mehrere Kilometer weit, also Anfahrt mit Auto unerlässlich. Und hier eröffnete sich für uns das erste Dilemma dieser Reise: An den Liften gibt es, zumindest für Tage mit größerem Besucherstrom, deutlich zu wenig Parkplätze, wie überhaupt der Ort für Feiertage deshalb generell nicht zu empfehlen ist: Wir waren um Silvester (29.12. – 3.1.) dort, der Autoverkehr im Kernbereich des Orts vollzog sich fast nur als Stop and Go. Über den kleinen Zentralboulevard wälzten sich am Abend unfassbare Mengen von Menschen, wie bei einer Großdemonstration. Die Schnee- und Pistenverhältnisse waren übrigens, wie wir das eine Mal, wo wir einen Parkplatz erwischten, feststellten, sehr zufriedenstellend. Die Bilder des Hotels im Internet vermitteln den Eindruck mittlerer Größe, man täusche sich nicht, es gehört deutlich zu den großen, flächig ausgedehnten und die Zimmerlage hat folglich ihre Probleme: An der einen Seite des U-förmig langgestreckten Baukörpers hat man den kürzeren Weg zum Garagen- und Wellness-Lift, auf der anderen den schnelleren zum Speisesaal. Unser Schrittzähler vermeldete folglich schon bei der Bewegung innerhalb des Hotels imposante Daten. Das Hotel verfügt über einen recht großzügigen Wellness-Bereich, u.a. mit großem Schwimmbecken (25 m?), das nachmittags angenehm wenig frequentiert war. Parkplätze auf dem Hotelgelände gibt es eigentlich viele, an Besucherstrom-reichen Tagen sind es dennoch nicht genug. Es empfiehlt sich die Vorab-Buchung eines der auf den ersten Blick teuren Untergeschoss-Garagenplätze, die aber auch bequemes, wettergeschütztes Ein- und Ausladen gewährleisten. Der Preis von 233 €/Nacht für das Doppelzimmer gab Anlass zu einigen Erwartungen. Das Zimmer (wir hatten 314) war zunächst im Prinzip in Ordnung, die Betten schliefen sich gut, nachts war es auch bei geöffnetem Fenster ruhig. Für einen ähnlichen Preis allerdings waren wir, etwa in den Hotels deutscher Thermen, schon komfortabler untergekommen. Näher rückender Renovierungsbedarf äußerte sich u.a. darin, dass einer der Zimmersessel einen zehn Zentimeter langen Schlitz im (ohnehin schon abgesessen wirkenden) Bezug aufwies. Sofortige Reklamation erwies sich als wirkungslos. Die Ausstattung des Sanitärraums war eher schlicht, viel zu wenig Ablage für Kosmetikbedarf usw., Seife/Gels äußerst knapp und billig bemessen. Auch die Bewertung des Personals fällt zwiespältig aus. Dass man Deutsch demonstrativ nicht zu kennen (oder zu akzeptieren) scheint, gehört im Ex-Schlesien (nach den Jahren der PIS-Regierung?) wohl zum neu entflammten Ritus. Leider stieß ich auch selbst an der Rezeption nur allzu oft auf die Hürde, dass ich mit meinem sicheren Englisch nicht weiter kam: Nur “Polska…“ möglich. Das Personal wirkte überdies zum Teil genervt und nicht immer freundlich. Wir hatten Halbpension gebucht. Das Essensangebot erwies sich früh wie abends im Prinzip auch als reichlich, fast üp